Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,828 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,828 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 5 star review on 28th June 2023

Liam Rafferty

Exotic-Pets.co.uk 5 star review on 21st June 2023

William Stewart

Exotic-Pets.co.uk 5 star review on 7th June 2023

Emily Dulston

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 tubs woz dead not dormant the cold killed the the other one woz fine...mite order again”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your leaving a review. I am a little confused with this situation, you emailed our company the day after you received your livefood order (which was the next day after it was shipped), "Thank you will use again.nice an livley 👌", we thanked you for your comments and asked you to leave us a review. The review you've left does not reflect your recent experience with us especially given the contact we had with you directly after the delivery. I'm unsure if you have got us mixed up with another company. If there was a problem with this order that you later found please email us at support@exotic-pets.co.uk or call on 01246 568390 and we will happily try to resolve this for you. Best regards Chris

Posted 1 year ago

“Its okay but the amount of Dubai roaches you get is not good.i paid for Dubai roaches which are £3.15.it doesn't say how much you can get for the price.im just saying.”

Helpful Report

Posted 2 years ago

“It took 4 days to be notified that one of the three live feed items I had paid for was out of stock, and that was only because I messaged customer services. Finally one week after making the order it arrived to find the worms practically dead. Better quality at Pets at home and that saying something.”

Helpful Report

Posted 2 years ago

“I was happy with the time it took for the crickets to arrive But I I ordered 50 extra large crickets And the correct amount was taken from my account But obviously opening the bag in very disappointed and upset that I revived About 30 large crickets I didn't know how to complain and get the corrected until my ex looked though my Emails As I'm not very good with all this computer technology Miss the pen to paper or talking to a person On the phone not a complete asking Stuff Thank you T.marain Sorry I'm a ex infantry guardsman with mental health and physical problems”

Helpful Report

Posted 2 years ago

“I can’t really review as I haven’t received my order yet”

Helpful Report

Posted 2 years ago

“The bags had holes in them so the box was opened and all the crickets escape everywhere into my property so was not happy”

Helpful Report

Posted 2 years ago

“Bloody hard work to deal with, just seemed like they wanted to sell me extra stuff found the girl I dealt with rude and made assumptions on photos where she clearly couldn't see the full picture other than that the monitor turned up and is settling in OK.”

Helpful Report

Posted 2 years ago

Hi Gareth, Thank you for your review. When customers purchase an animal from ourselves, we go through a strict process of checks to ensure that the needs of the animal are going to be met by its new owner. Unfortunately you did not respond to many of our initial questions or provide us with the photographic evidence we requested. This meant our communication took longer than necessary and yes eventually we did have to make some recommendations of further products based on the equipment you had or had not got available. This included purchasing a Pro T5 unit to provide essential UVB to the animal you wished to keep. Providing no UVB to this animal was not an option, it needs it to survive and more importantly thrive. I understand this may have cost more than you initially expected, but I'm afraid we cannot place a value on animal welfare and will continue to make husbandry recommendations to the best of our knowledge. Improving animal welfare is very important to us, as it should be every keeper. Best regards Chris

Posted 2 years ago

“I still have not received my baby T, and am waiting on a new delivery date to be given”

Helpful Report

Posted 3 years ago

Hi Robyn, You were emailed on the 8th of December regarding the delivery of your Tarantula arriving with you on the 10th - you have read this email. We sent your Tarantula via a tracked special delivery, I have tracked your order & it says that Royal Mail have attempted to deliver your parcel but you weren't home. They will have left you a 'sorry we missed you' card to let you know that it is at your local sorting office awaiting collection by yourselves. You need to contact your local sorting office if you wish to organise re-delivery, however we cannot guarantee that your Tarantula will still be alive as it has now been packaged for 7 days in cold temperatures. - Laura

Posted 3 years ago

“Been trying to get a refund / exchange on 2 UVB bulbs for over a month now. After the first two promising / prompt responses the site is now completely ignoring my emails. Only good thing about this website is the access to insects in varying quantities and sizes.”

Helpful Report

Posted 3 years ago

Hi Nicola, We apologies for the delay in replying to your email. I can confirm that the refunds were processed and should have reached you by now. Regards,

Posted 3 years ago

“Delivered to the wrong address. No reply to email sent.”

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Posted 3 years ago

“Don't think will bother to order again. Bought two tubs of medium locust and when they arrived I honestly thought loads had escaped! Must of been literally about 7 in each tub! Cheaper to buy from my local pet shop what with the postage and get about 3x as much in them. Oh well....live n learn”

Helpful Report

Posted 3 years ago

Hi Gary I am sorry to hear you were not happy with your live food order. I can't see that this was reported to us but If you ever have any issues with an order please do contact us and we can always sort the problem. Kind regards

Posted 3 years ago

“Pretty poor, sadly. I ordered a UVB light. For ages my order status simply said “awaiting dispatch” but I couldn’t get an update from the company. Eventually they write saying it would be delayed and offered me a refund instead, which I accepted. I sourced the light elsewhere. Then they delivered the light to me anyway so o have to return it, which they expect me to pay for. During all this time they don’t answer any emails. Really disappointing customer service and I will avoid in future.”

Helpful Report

Posted 3 years ago

“Purchased prey mantis starter kit. Emailed to ask where it was after a week, was told they had run out of spray bottles but would send out the rest of the set and refund the spray bottle. Still no refund sent and no response to emails. Item is ok but seems a bit expensive for what is basically a plastic tub with an led light in it.”

Helpful Report

Posted 3 years ago

Hi Sarah I do apologise for the delay with the Mantis kit due to missing spray bottles. The refund for the bottle has been done now for you. Unfortunately we have been short staffed recently so we are just catching up with all our jobs. Your refund should now be showing in your account. Kind regards

Posted 3 years ago

“Delivery was very slow, took 3 weeks to dispatch instead of 3 days. Emailed customer service but got no reply. Informed the day before it was delivered that they’d been sent to wrong item. Would have been nice to have been kept up to date with out order.”

Helpful Report

Posted 3 years ago

Hi Elspeth I do apologise for the delay with your order, unfortunately due to lock-down it has been difficult for us to source quite a few vivariums including the one you ordered. Our suppliers simply couldn't source the equipment for the vivariums as quickly as usual which delayed the process. I hope you received your new vivarium in good condition and again apologise for the delay and missed communication, I hope this has not put you off shopping with us again, as your custom is highly appreciated. Kind regards

Posted 3 years ago

“Waited longer than expected. One time got answer for my message, all other messages was ignored . Got terrarium with defects - the doors do not close well , a small piece is broken off on the door glass .”

Helpful Report

Posted 3 years ago

“I’m sorry to have to give a poor review and maybe it’s down to CoVid issues, but I’m really not happy. I mistakenly ordered the wrong size. I immediately contacted them to get a returns code, because the website says you need one to make a return, and I’m still waiting.”

Helpful Report

Posted 3 years ago

Hello, I do apologise for the delayed reply to your email, we have been experiencing a high amount of emails at the moment and we are making our way through them all. I can see from the emails my colleague has been in touch to try and sort this for you and she has issued you with a returns code for the item to be sent back to us. The larger tank you require has also been added to the website for you. Kind regards

Posted 3 years ago

“Had a bit of an issue. I ordered a vivarium as is was advertised as in stock! Got the item eventually (around 2 weeks late) and also as i had asked for a refund that was ignored. Sorry but won't be using again. Surley 'in stock' means in stock!!”

Helpful Report

Posted 3 years ago

“One of the babies I purchased has passed away, maybe a parasite or something I’m not sure.”

Helpful Report

Posted 3 years ago

“Very slow in dealing with and receiving my order payed for 24 hr delivery received it 4 days later.”

Helpful Report

Posted 3 years ago

Hi Richard, Looking into this order I can see this was ordered after 5pm on Monday and we dispatched the order the following morning. The method of shipping you selected was standard Royal Mail which is second class, not 24hr. Due to all the delays with COVID, this arrived a few days later than normal but was with you on the 4th day. Once an order is shipped, delivery is out of our control.

Posted 3 years ago

“I purchased multiple boxes of live feed and 90% were dead on delivery.”

Helpful Report

Posted 4 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,828 reviews