Expedia Reviews

"This company is horrible and a scam. I booked 3 rooms on the 24th of September 2022. I canceled 1 room the same day, ever since then I've been trying to get refunded as they promised to do so and nothing. Do not use these guys, i have to involve my lawyers on expedia to apply my refund but they will be paying much more"

"This company is horrible and a scam. I booked 3 rooms on the 24th of September 2022. I canceled 1 room the same day, ever since then I've been trying to get refunded as they promised to do so and nothing. Do not use these guys, i have to involve my lawyers on expedia to apply my refund but they will be paying much more"

"I purchased a vacation package along with travel insurance, just in case my trip got canceled. So when my trip di actually get canceled, Expedia, wouldn't refund my money without a fight. Even though I purchased travel protection, they still wont do the right thing.\r\nWhat a bunch of scumbags!!!!"

"Expedia engages in consumer fraud and\u2026\nExpedia engages in consumer fraud and failure to provide \/ apply credits, and tries to book you more expensive flights when speaking to Representatives.\ndo your homework and book through reliable trustworthy entities.\nI had a credit that was guarantee me from a price difference in a previous booking. I conversed with several reps over time and was assigned a case number for my credit and told all I had to do was call and it would be applied to a future booking. this was a total lie. the representative who was an overseas operator, probably India, first stated she could not find my credit which I had previously been assigned a case number and had screenshots of all the conversations. then I was on hold for over an hour and a half in various 15 minutes increments wile she screwed around trying to figure it out. once she finally got back and said she had the credit I gave her the flight information and she told me that the flight was not available even though I was looking at it and all I had to do was purchase it. eventually I got so frustrated I hung up and bought the tickets without the credit. with a little digging I found a point of contact for Expedia customer operations. I then called my State attorney general and discuss the issue and they stated there was grounds for a class action consumer fraud lawsuit and all I had to do was file a case. I then wrote Expedia and threatened them with a class action lawsuit... within 12 hours I was issued the credit directly back onto my credit card. should you have problems with Expedia applying credits, (they have quite a history of consumer fraud issues) contact your state's attorney general. for resolutions use the points of contact provided here.\ncontacts:\n\nReuben Goldsmith\nSenior Director, Customer Operations\n1111 Expedia Group Way W\nSeattle, WA 98119\nregoldsmith (at) expediagroup (dot) com\n\nTraveler Resolutions:\ntravelerresolutions (at) expediagroup (dot) com"

"Con merchants book a flight that was confirmed.\nAfter I paid sent me an Email saying the ticket was unconfirmed and send me this.\n\nDear PETER ,\nRE: Itinerary Number: 72207249843496\nBooking ID: PDHCOH\n\nWe have attempted to contact you, on phone number listed in your user profile that you provided, when you made your booking. To inform, that we are unable to issue ticket due to some airline error. So in this case you need to create new booking from the airline website, so that we can issue tickets.\nPlease contact us at +44 203 0248211 from outside the UK. We are available from 8:00 A.M. to 8:30 P.M., 7 days a week.\nPlease do not reply to this e-mail as this mailbox is not monitored.\nThank you for choosing Expedia!\nYours sincerely,\nThe Expedia Travel Team\n\nNow having problems getting my money refunded.\nJust giving me the run around after being I would receive it by today\nUsed them for 25 years never again\nNow saying they will look into .\nHave to find out the status\u2019s they say\nMore run around just.\nThen told my he charges would drop of my account and I could phone the bank .\nI did phone\nMore Lies\nAfter that then told me they sent a refund on the first of December. No refund more Lies .\n\nThen they told me this.\nThe charge that you're seeing on your account is just pending charges. Hence, these pending charges will automatically drop off on your account. You may call your card issuer to check the removal status of this charge.\nI did check with bank more lies.\n\nThen saying this.\n\nWe apologize for any inconvenience this may have caused you. ^JFThe refund request was already sent last Dec 1, 2021, 9:42 AM. You will receive an update via email within 10-days. Our apologies for any inconvenience. Rest assured that we are doing our best to provide a resolution to your concern. We will appreciate your patience & understanding on this matter. ^JF\n\nNow saying They have to contact airline."