“Horrendous experience with this EZ Living shop. I do not recommend. Mind their complete non-refund policy. Bought the mattress there on Friday for collection on Tuesday. When arrived to collect on Tuesday discovered that the wrong size was ordered (clearly miscommunication between me and shop assistant as we were discussing 4 foot mattress, while talking about 3 foot price). This was a genuine mistake, mattress was not collected and I asked for a refund so I could go and shop for my size mattress elsewhere. Turns out they give no refunds, only store credits, which I do not need. They considered my situation as "change of mind" and were completely unsympathetic to the mistake, sticking to their "terms and conditions", which I only received after paying for the mattress. Company suffered no loss whatsoever due to this genuine mistake but refused to meet customer request for a refund. I am not stuck with their store credit and can't find the mattress their within my budget. Unethical company that I would avoid at all cost in future”
“Bought furniture from EZliving Swords. As we have a handle that broke, we got to call customer service and asked them for a replacement.
You might think its EZ(easy) to get anything done? Well, you are wrong.
Trying to figure it out yourself.
EZliving, please do reply and send as a replacement.”
“A joke stone walled at every level they send a tech out and he will always go with the store I'd a sofa with a stain sent a guy out with a hair dryer or 50 euro store credit ...never buy from them it's a scam also had a bench delivered with stains no packaging dent in the top and they steam it out ..will not refund it for me I e never used it can't sell it paided 850 euro they are fighting with me on email same woman all the time .I'm now going to court no good will at all with this company ...when u ring it's we send out a technician and he will be byist with the store so it's unfair .”
“Good customer service. Great sales. Good delivery. Furniture of poor quality - at least our sofa was. Cushions needed redone after less than 2 years due to poor quality foam being used in the seats. Has put me off buying from them again in spite of good service. I did not expect to be spending money on a sofa less than 2 years old.”
“We bought a coffee table from EZ Living in Tullamore. It arrived damaged. The table top was broken. The break exposed the make up of the table. Rather than being robust and solid it was made from thin sheets of veneered plywood with empty space in between. Really flimsy. We contacted EZ Living immediately and were refused a refund by their customer service dept who seem unwavering in their battle against the customer. Really bad quality furniture back up by abysmal after sales service.”
