Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

Company Reviews

Product Reviews

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Questions

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy and very disappointed! They lost out on a big sale because the website didn’t work, they couldn’t change the delivery address even though I entered it twice on their website and I would have had to cancel the transaction and re-order for the third time. Because my wife and I work full time it made sense to get it delivered to my mum’s house as she is retired and the delivery time wasn’t convenient for us at our home. To change this was going to add a further £12 to the delivery cost for a ‘timed delivery’. The telephonist Jack couldn’t really be bothered to help or speak to a manager so I just cancelled the order. Overall not satisfied at all and took my money elsewhere.”

Helpful Report

Posted 7 years ago

“Easy to navigate web site. Excellent follow up procedure where you are contacted by a member of staff to check order and agree delivery. Great product - really helpful staff when phoning with a query. Very pleasant delivery chap. Only reservation is that you are only given a delivery window of 8 - 6 without extra delivery charge. Morning/afternoon delivery would be much appreciated. Have used this company on two occasions and have no problem in recommending.”

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Posted 7 years ago

“Great Service! Product was dispatched very next day and I was kept informed for all the stages. Many great options I found for Laminate floor which I didn't find else where. Will definitely recommend Factory Direct. Thanks!”

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Posted 7 years ago

“Fantastic product . Abbey Halland Golden Oak . Best flooring I have ever laid . Thank you FACTORY DIRECT.”

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Posted 7 years ago

“Excellent customer service and excellent quality products. Sample was sent through very quickly. Once the product was ordered, received an email and a phone call to arrange a delivery date. Would recommend highly to use Factory Direct Flooring.”

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Posted 7 years ago

“I’m not receiving my flooring till mid April but not worried as I ordered similar flooring last year and it is lovely can’t wait for my new fly to come”

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Posted 7 years ago

“How can I write a review as I have not received the items yet.”

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Posted 7 years ago

“Shopping with factory flooring was a great delight no complaints about anything at all would use them again excellent service great thanks Mrs Janet Martin”

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Posted 7 years ago

“I ordered some samples & they arrived the next day, brilliant service”

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Posted 7 years ago

“Very great service from Factory Direct Flooring. Every member of the team is friendly and willing to help and it feels a very personable service. Would definitely use Factory Direct Flooring again. 5* service from this company.”

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Posted 7 years ago

“Great Price for flooring, better than even my fitter could get. Really pleased with the service.”

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Posted 7 years ago

“The flooring arrived on time and in appropriate packaging [hence undamaged] The delivery man was helpful and pleasant. The floor is easy to lay with good instructions. It looks just as I imagined it would. Decided to use similar flooring in the bathroom now!”

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Posted 7 years ago

“Hi there I sent for some samples I am shopping for someone else. I have given the samples for them to choose which flooring they want and I will get back to you soon. Samples arrived quickly and the product is of good quality judging by the samples.”

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Posted 7 years ago

“Very helpful assistant offering excellent advice and support. Offered to phone on Wednesday once samples have arrived to see how he can help and expedite my order.”

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Posted 7 years ago

“Does exactly what it says on the tin.... Good flooring at good prices and delivered when I wanted it... What more do you want....? 5 out of 5 stars....”

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Posted 7 years ago

“Considerable savings to be had from very competitive prices. Had to reply to an Email to confirm delivery, but a little uncertain if it had been received as there was no acknowledgement but all was well.”

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Posted 7 years ago

“Extremely helpful over the phone and patient. Delivery within expected time. Not put down laminate floor yet.”

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Posted 7 years ago

“Ordered a sample, & it came the next day. Very impressed with the sample, & will be ordering the proper flooring as soon as we're organised. If it comes next day delivery as it says on the Web site I'll be using them again.”

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Posted 7 years ago

“Received samples really fast Thank You”

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Posted 7 years ago

“Verey pleased with the service”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews