“I placed an order with FactoryPure (Order #143793 confirmed) and have sent two emails regarding my purchase. It’s been over 4 days without any response. It’s really disappointing for a company that claims to have 5-star customer service. On top of that, their online chat is always offline. This kind of service is unacceptable”
“Generator is hooked up and ready to go. We've already had a power outage & the generator worked perfectly. So glad we decided to install this generator.”
“Read the reviews before buying from this seller. Purchased 10/03/24 and followed up with a phone call to verify the order was received. Received confirmation and would ship in 5-7 days. Received a cancelation notice today 10/09/24. No offer of backorder or substitute just link to shop other generators. Could hurricanes and demand for generators caused this?”
“Almost a month after ordering they submitted my order to Duramax for my generator. It has been over 2 months and a week and still no generator and others who ordered after me are receiving their orders. Tried to cancel and they are not sure I can so guess next step is call my credit card company and dispute the charge and hire an attorney. Would never advise anyone to order from Factory Pure order directly from Durmax. Pure SCAM to hold my money for a month and not place the order with Duramax!!!!”
“I ordered a Tosot AC unit, I was told it was shipped and to wait,
It never came.
Prices raise often as well, website is inconsistent and customer service does not respond to chat or email.”
“I wasn't familiar with FactoryPure, and had questions about a walk behind leaf blower. I called got the information I needed, the asked how much and how long to get it. I was told shipping was free and within a week, and they were right. The blower was delivered to my doorstep and literally the easiest piece of equipment I've ever bought to put together. The customer service was friendly, polite, and professional. I will definitely shop here again.”
“We purchased the BigBear Power BBC 52 tornadic 5" 15 HP chipper and are very happy with it! It runs great and quickly cleans up a lot of our slash pile.”
“Order placed Sunday evening. Realized item too big for my application, sent email to cancel Monday morning 6:30am. Talked to sales rep 11:03am Monday morning to confirm cancellation, said he would take care of it. Monday afternoon 3:06pm, recived email item on it's way. Monday afternoon 5:28pm, second sales rep said no big deal, they will stop shipment. Wednesday 8:42pm item departs shipping facility, on it's way. Again, sales rep gives excuses. From Monday early Am through to Wednesday late afternoon, they had plenty of time to stop shipment. Nothing but lies.”
“The X-Stream Hoverboard is fun for everyone, including my 4-year-old grandson, who loves riding with the seat we got for him. Its sleek design and colorful LED lights make it attractive for kids and adults alike. Even though he's young, my grandson finds it easy to ride thanks to its simple controls. It's reassuring that my daughter can control the speed through the app. With safety features like overheat protection and non-slip foot pads, I feel confident he's safe. Though the battery could last longer, it's still a great choice for families seeking endless fun.”
“Encourages Imagination Checks All the Boxes
The PonyCycle Ux321 Ride On Horse in Chocolate Small has become a beloved toy in our household, captivating not only my 4-year-old grandson but also his 1 1/2-year-old sister and granddaughter. Here's why it's a hit with our little It proved to be an investment in their growth, as it encourages their imagination and leads them on numerous adventures. Design (5/5): It's lifelike design and chocolate brown color immediately draw the attention of young riders. Its realistic features and adorable appearance make it irresistible to both my grandson and granddaughter, adding charm to their playtime adventures. Functionality (5/5)”
“Factory Pure pricing is very competitive, better than most. Not to mention outstanding customer service, taking time to answer many question & quick delivery. Making this purchase smooth. While initially skeptical of the stroller wagons price tag, its quality and versatility have proven invaluable. Beyond its primary use, its resale value attests to its enduring appeal. Indeed, the peace of mind and convenience it offers are beyond measure, making it a worthy investment for any family with little ones. I am happy to give you a rundown of all the features we are thrilled with. Whether your a parent, grand parent, friend or family member trying to make a purchase decision I have hit all the highlights that sold us. It has all the features needed for a growing family. We purchasing it when my granddaughter was an infant, the design and features have allowed for all the stages of growth. Venturing on numerous adventures with my spirited 4-year-old grandson and my vivacious 1 1/2-year-old granddaughter often feels akin to embarking on a grand expedition. All the prep is exhausting. Yet, with this reliable wagon in tow, every outing seemed to transform into a seamless journey, particularly during our frequent visits to SeaWorld. Prioritizing safety above all else, this stroller/wagon guarantees a snug and secure ride, courtesy of its dependable harness system and its adjustable & moveable seats. Whether we're navigating crowds or waiting during a layover, I take comfort in knowing that my grandchildren are securely fastened & comfortable for the duration of our escapade. A highlight of this stroller wagon is its ability to shield the grandbabies from the sun's rays. We added a battery-operated fan as well.. Comfort remains paramount, particularly when accommodating the occasional naptime. Blessed with a snug design, this stroller provides a sanctuary for my grandchildren to rest, shielded from the sweltering Texas heat. Additionally, the stroller's generous storage space is always greatly appreciated. From snacks and beverages to spare attire and diapers, there's ample room to keep all the essential paraphernalia required organized & to keep our little ones content throughout the day. The versatility of this wagon is truly remarkable. Maneuvering through cramped spaces, its agility and maneuverability has ensured our outings are a breeze. Moreover, its effortless folding mechanism facilitates hassle-free storage and transportation, just fold and stow. It provided invaluable during my daughter's cross-country travels with her family. Maintenance is a breeze, with the stroller disassembling effortlessly for washing and reassembling just as easily. So as you can see from the review, our family is thrilled to have found this gem!”
“FactoryPure had a respectible price. From order to delivery, it was not more than 3 days. I would certainly deal with them next time I am in the market”
“Excellent customer support desk. I ordered and received a transfer pump, but at no fault of their own it was defective. They worked hard with the supplier to obtain new unit. Can’t emphasize how great their call center staff was to work with. Means a lot these days!! I will use them again. Also . . . great price.”
“This was easy from start to finish. I ordered a log splitter with some hesitancy (Im not inline shopping expert). I preferred to do so over the phone not having dealt with this company previously. They pointed me in the right direction and took my order within the same call. Shipping was quick. The freight company called me the day before and I was able to make arrangements. If only they were all like this, I would not have fear of online shopping! No more manually chopping on my end, very thankful. This was one of the smoothest transactions I have experienced online.”
“First project to clear low hanging limbs on my new property is done. The mower also works great. It handled our overgrown wet grass with little to no issues. . The bars are a little close to the rider for me being a large rider making reverse a little work. The cutter blowing more to the back would also be nice instead of at the side as I was constantly getting hit with grass cuttings when that side of the mower was facing the wind. Overall it is nice to have improved items, nothing wrong/bad with the unit. Very well done otherwise so far. It would be great to have some kind of gas gauge. FactoryPure delivered the item quickly and without damage.”
