“They are scammers, asked the feedex to return the pack to the shipper, and asked me to drop the dispute in Paypal to receive the device, take care when try buy something with that guys”
“Very poor customer service. Product they sent were defective and it took a month before their representatives finally conceded to letting me return the product. However, they had me pay for shipping and then charged me a 20% restocking fee.
If you can guarantee that their will be no shipping problems, no problems with the item you're buying, and no problem with any third party affiliate - then fine order with them. But if you think there's any chance someone will make a mistake, then get ready to pay for it. Because they will make it your problem.”
“I placed an order with FactoryPure (Order #143793 confirmed) and have sent two emails regarding my purchase. It’s been over 4 days without any response. It’s really disappointing for a company that claims to have 5-star customer service. On top of that, their online chat is always offline. This kind of service is unacceptable”
“Read the reviews before buying from this seller. Purchased 10/03/24 and followed up with a phone call to verify the order was received. Received confirmation and would ship in 5-7 days. Received a cancelation notice today 10/09/24. No offer of backorder or substitute just link to shop other generators. Could hurricanes and demand for generators caused this?”
“Almost a month after ordering they submitted my order to Duramax for my generator. It has been over 2 months and a week and still no generator and others who ordered after me are receiving their orders. Tried to cancel and they are not sure I can so guess next step is call my credit card company and dispute the charge and hire an attorney. Would never advise anyone to order from Factory Pure order directly from Durmax. Pure SCAM to hold my money for a month and not place the order with Duramax!!!!”
“I ordered a Tosot AC unit, I was told it was shipped and to wait,
It never came.
Prices raise often as well, website is inconsistent and customer service does not respond to chat or email.”
“Order placed Sunday evening. Realized item too big for my application, sent email to cancel Monday morning 6:30am. Talked to sales rep 11:03am Monday morning to confirm cancellation, said he would take care of it. Monday afternoon 3:06pm, recived email item on it's way. Monday afternoon 5:28pm, second sales rep said no big deal, they will stop shipment. Wednesday 8:42pm item departs shipping facility, on it's way. Again, sales rep gives excuses. From Monday early Am through to Wednesday late afternoon, they had plenty of time to stop shipment. Nothing but lies.”
“Their shipper lost a dump trailer. When it was found that the shipment was lost they refused the refund saying it had already shipped. Offered no real resolution when it is a failed transaction.”
“We purchased a scooter through Factorypure that was defective. The bottom section was jammed and would not come apart as noted. When we called them they requested we send a video which we did. They claimed they would send a return label but did not. After many times attempting to contact them the 30 day period ended and we are no longer able to return the defective product. This is for a person with a brain injury on limited income. This was going to be a way for him to get around and now he is out $800 and the ability to get around. I urge you to think twice before making a purchase through Factorypure. They do not honor their products and leave people helpless to even return their defective products.”
“The cameras we bought were not wireless as there is add suggests called to return them asked for a supervisor only to be told they would call me in 48 hours rude customer service. They want a 20% restocking fee and you have to pay for shipping. Worst service ever!”
“Don’t buy from here box came for a Cummings P 4500 I inverter generator look like there was a hole in the box battery was out all the doors were off look like somebody took it apart already couldn’t get it started did what I was supposed to and called the one 900 number on the gas cap that said will make it right they told me to contact factory pure vac factory pure vac told me to call Cummins back so I played this game back-and-forth when they were telling me to loosen the gas cap maybe it’s an altitude issue finally they gave me the number for Cummings locally they told meIt could be 2 to 3 weeks for parts but you would have to bring it down here for us to investigate ask for a refund they said no that Cummings had to take care of everything but when you paid this much it should work out of the box or they should be helpful to help you figure out what’s going on not well that’s not our problem you on the machine”
“Everyone is a friend when you buy something but how about customer service? They are rude and very unprofessional. If you return something hopefully you not are lucky like me and wait a month to get a refund back to your credit card. Yep that is not including 15% restocking charge and other fees they get you for.
Good luck and hopefully you are not one like me !”
“I went on line for a beach wagon. I found what I thought was a good item that also came with an aluminum pole for the beach chairs. The cost 189.76. When the item came in it just had the aluminum pole. When I inquired about the cart I was told the cost of the aluminum pole is 189.76 That wasn't the pic when they presented the item on line.
I kindly asked to return the item.
Their policy is 15% return fee plus shipping & handling.
I was floored. Really this company is charging 189.76 for an
aluminum pole. Clearly customer service needs to step up it's game.. They should 1st represent the item more clearly and refund this item in full.”
