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FamilyGoKarts Reviews

2.6 Rating 87 Reviews

38 %

of reviewers recommend FamilyGoKarts

Company Reviews

2.6

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

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FamilyGoKarts 5 star review on 28th March 2023

FamilyGoKarts 5 star review on 11th January 2023

FamilyGoKarts 5 star review on 4th January 2023

FamilyGoKarts 5 star review on 4th January 2023

FamilyGoKarts 1 star review on 27th September 2022

FamilyGoKarts 1 star review on 22nd May 2022

Unhappy EX Customer

FamilyGoKarts 4 star review on 1st March 2022

14

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Considering the nature of the world, online purchases feel like they're here to stay. With that comes the tough job of customer satisfaction. My questions were answered promptly regardless of the time of day submitted. Jeff was clear with his replies and very respectful. It was a pleasure working through him.”

Posted 3 years ago

“Purchased a Vitacci ATV from them in February ‘21. Less than 2 weeks it arrived. We had it up and running in about an hour. Great communication throughout purchase.”

Posted 3 years ago

“Good delivery.”

Posted 3 years ago

“Delivered quickly. Assembly was simple. Ran well and grandson loved it.”

Posted 3 years ago

“Outstanding customer service; great information provided to select appropriate ATV for grandson; arrived on time3”

Posted 3 years ago

“Had child atv for about 3 years. Had to contact FamilyGoCart twice. Both time fast and friendly!”

Posted 3 years ago

“We purchased 2 Go Karts from Family Go Karts, one of which arrived damaged from the trucking company. They took care of our issues immediately and did everything in their power to be sure we were 100% satisfied. And we are!”

Posted 6 years ago

“Great service and very affordable prices when shopping for my kids ATV. I simply could not afford the cost of Japanese models. I took a chance on the Chinese ATV and couldn't be happier. It's held up very well for over 2 years now with no troubles at all. He's about to outgrow it and pass it down to his little brother. I saved a LOT of money over a Honda, Yamaha, Kawasaki or Suzuki from a local dealer, and the quad is just as much fun for them to ride!”

Posted 6 years ago

“Price was decent but e-check payment and delivery was a bit of a hassle. Was supposed to be notified of delivery and wasn't, fortunately I had what I needed available when it showed up.”

Posted 5 months ago

“Dirt bike arrived with no issue”

FamilyGoKarts 4 star review on 1st March 2022

Posted 2 years ago

“No problems with the kids 4 wheeler I purchased. Very hard to get 2 of the wheels on but finally did. Runs fine. Kids love it.”

Posted 3 years ago

“Good customer service. Emailed them about the gokart not starting. They got back to me in under 30 minutes and continued to email even after 5pm. The last email from them was a little after 8pm.”

Posted 3 years ago

“yes good service”

Posted 6 years ago

“Is not starting until I accelerate the moped some scratches on of the plastic and the Radio don't want listen I have to take it to repair shop to see what's wrong”

Posted 1 year ago

“Make sure you call and figure out how to get your certificate of origin! That’s irritating enough because they don’t mail it to you when you make your purchase which is the dumbest thing ever. The way this is packaged is a joke . Most plastics scratched, front axle must have lost the nut because that was out of fork tube and bent. No paperwork at all. But besides all that once you get it together it does ride very well. It is quiet and very quick to get to speed. I’m 180lbs. on the flat and uphill only 40 mph but downhill 65+. I feel that 40 is a little slow since I know other 150’s go 75+”

Posted 2 years ago

“Some assembly required? Would have been a great help with assembly directions a great help. Maybe think about that. Glad I am mechanically inclined”

Posted 2 years ago

“Got the scooter. No title. Can't register scooter now.”

Posted 2 years ago

“From the componants of the GoKart, a T-Rex 125cc, it is well built. However the power in forward is non existent, and tech support is 100% worthless. No tech manual available, no access to a knowledgeable tech support resource to consult on the problem. It is advertised to climb a 25 degree slope, but it barely moves on a flat surface. The woman ansering the phone was EXTREMELY rude and unhelpful.”

Posted 4 years ago

“Not up front delivery charges from the website. After I submitted an order and someone called me to tell me additional delivery charges. Not good. Bad support. I asked for touch up paint due to scratches during transport and never receive it.”

Posted 10 months ago

“Horrible company absolutely horrible I tried to make a purchase on a vitacci rocket 150cc not only did it take 3 days and constant calls making sure my payments went through on the 3 day they said they cancelled my order under the premise I couldn't afford it when I had more then enough money in my account. BUY FROM THERE COMPETITOR never even touch this companies website.”

Posted 11 months ago

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FamilyGoKarts is rated 2.6 based on 87 reviews