FamilyGoKarts Reviews

"BUYER BEWARE. Do not buy from this company. Sales were very knowledgeable, it was all downhill from then on. Had a few defective parts on the kart when it was delivered. Company refused the cover replacing them. Sales team told me if anything was wrong the premium service package I purchased would cover all tech support. All tech support is done through e mail and the solutions they offer were unacceptable and unrealistic. Customer service is very RUDE. I was very patient with this purchase. It took 5 months to deliver the kart and 2 months to finally realize I was going nowhere with getting my brand new kart fixed. I am forced to purchase parts from someone else as they are unwilling to help."

"Do not order from this company. They are horrible, dishonest, and rude. They sent me a damaged quad that was missing front shocks and hardware. First red flags were that they advertised military discount on their website but didn't honor that, free shipping and didn't honor that either. The ATV I purchased said \"in stock\" and they called and said they didn't have that model and sent a different one. When I received it I had to leave work and so I had to hurry and get back. Even with that, I took pictures of the damage on it and emailed it to them immediately because that's what they said to do and said not to refuse delivery. Their response was \"you didn't write it on the bill of lading\" oh I'm sorry, the delivery driver wasn't go to wait for me to uncrate it and assembly it to note all the deficiencies so I did what I could IMMEDIATELY. Upon assembly there was more damage, missing hardware and even the front shocks were missing. The response to that was \"you can still assemble it without the front shocks\" yeah cause that will work. All the other pictures of the damage were virtually ignored with the exception of the swing arm. It was used and the paint was literally falling and chipping off. Their answer for that was to buy paint, paint it send them a receipt up to $27. Well... paint is not going to stick to it because of the condition it's in so I'd need to remove it, sand it, and then repaint it. Do they care? Nope. They have blamed everything on the manufacturer... I'm sorry, but you're the one who sold this to me. I received this ATV on November 16, 2021 and they just told me the title will be another 3-5 weeks and that they ordered the shocks from the manufacturer and those will be another 3-5 weeks as well. So I have this scuffed, damaged paperweight sitting around when it was supposed to be a Christmas gift for my kids and cost over $1400 Do not do what I did and that's read the reviews AFTER purchasing. Take my word for it, you can order the same item from any other company online and receive better service.\r\nP.s. The reviews on their website are handpicked from a paid third party site. \r\nZero Stars"

"Do not order from this company. They are horrible, dishonest, and rude. They sent me a damaged quad that was missing front shocks and hardware. First red flags were that they advertised military discount on their website but didn't honor that, free shipping and didn't honor that either. The ATV I purchased said \"in stock\" and they called and said they didn't have that model and sent a different one. When I received it I had to leave work and so I had to hurry and get back. Even with that, I took pictures of the damage on it and emailed it to them immediately because that's what they said to do and said not to refuse delivery. Their response was \"you didn't write it on the bill of lading\" oh I'm sorry, the delivery driver wasn't go to wait for me to uncrate it and assembly it to note all the deficiencies so I did what I could IMMEDIATELY. Upon assembly there was more damage, missing hardware and even the front shocks were missing. The response to that was \"you can still assemble it without the front shocks\" yeah cause that will work. All the other pictures of the damage were virtually ignored with the exception of the swing arm. It was used and the paint was literally falling and chipping off. Their answer for that was to buy paint, paint it send them a receipt up to $27. Well... paint is not going to stick to it because of the condition it's in so I'd need to remove it, sand it, and then repaint it. Do they care? Nope. They have blamed everything on the manufacturer... I'm sorry, but you're the one who sold this to me. I received this ATV on November 16, 2021 and they just told me the title will be another 3-5 weeks and that they ordered the shocks from the manufacturer and those will be another 3-5 weeks as well. So I have this scuffed, damaged paperweight sitting around when it was supposed to be a Christmas gift for my kids and cost over $1400 Do not do what I did and that's read the reviews AFTER purchasing. Take my word for it, you can order the same item from any other company online and receive better service.\r\nP.s. The reviews on their website are handpicked from a paid third party site. \r\nZero Stars"

"Do not order from this company. They are horrible, dishonest, and rude. They sent me a damaged quad that was missing front shocks and hardware. First red flags were that they advertised military discount on their website but didn't honor that, free shipping and didn't honor that either. The ATV I purchased said \"in stock\" and they called and said they didn't have that model and sent a different one. When I received it I had to leave work and so I had to hurry and get back. Even with that, I took pictures of the damage on it and emailed it to them immediately because that's what they said to do and said not to refuse delivery. Their response was \"you didn't write it on the bill of lading\" oh I'm sorry, the delivery driver wasn't go to wait for me to uncrate it and assembly it to note all the deficiencies so I did what I could IMMEDIATELY. Upon assembly there was more damage, missing hardware and even the front shocks were missing. The response to that was \"you can still assemble it without the front shocks\" yeah cause that will work. All the other pictures of the damage were virtually ignored with the exception of the swing arm. It was used and the paint was literally falling and chipping off. Their answer for that was to buy paint, paint it send them a receipt up to $27. Well... paint is not going to stick to it because of the condition it's in so I'd need to remove it, sand it, and then repaint it. Do they care? Nope. They have blamed everything on the manufacturer... I'm sorry, but you're the one who sold this to me. I received this ATV on November 16, 2021 and they just told me the title will be another 3-5 weeks and that they ordered the shocks from the manufacturer and those will be another 3-5 weeks as well. So I have this scuffed, damaged paperweight sitting around when it was supposed to be a Christmas gift for my kids and cost over $1400 Do not do what I did and that's read the reviews AFTER purchasing. Take my word for it, you can order the same item from any other company online and receive better service.\r\nP.s. The reviews on their website are handpicked from a paid third party site. \r\nZero Stars"

"Do not order from this company. They are horrible, dishonest, and rude. They sent me a damaged quad that was missing front shocks and hardware. First red flags were that they advertised military discount on their website but didn't honor that, free shipping and didn't honor that either. The ATV I purchased said \"in stock\" and they called and said they didn't have that model and sent a different one. When I received it I had to leave work and so I had to hurry and get back. Even with that, I took pictures of the damage on it and emailed it to them immediately because that's what they said to do and said not to refuse delivery. Their response was \"you didn't write it on the bill of lading\" oh I'm sorry, the delivery driver wasn't go to wait for me to uncrate it and assembly it to note all the deficiencies so I did what I could IMMEDIATELY. Upon assembly there was more damage, missing hardware and even the front shocks were missing. The response to that was \"you can still assemble it without the front shocks\" yeah cause that will work. All the other pictures of the damage were virtually ignored with the exception of the swing arm. It was used and the paint was literally falling and chipping off. Their answer for that was to buy paint, paint it send them a receipt up to $27. Well... paint is not going to stick to it because of the condition it's in so I'd need to remove it, sand it, and then repaint it. Do they care? Nope. They have blamed everything on the manufacturer... I'm sorry, but you're the one who sold this to me. I received this ATV on November 16, 2021 and they just told me the title will be another 3-5 weeks and that they ordered the shocks from the manufacturer and those will be another 3-5 weeks as well. So I have this scuffed, damaged paperweight sitting around when it was supposed to be a Christmas gift for my kids and cost over $1400 Do not do what I did and that's read the reviews AFTER purchasing. Take my word for it, you can order the same item from any other company online and receive better service.\r\nP.s. The reviews on their website are handpicked from a paid third party site. \r\nZero Stars"

"It has been almost 2 months since I purchased my moped and I was told yesterday that it could be another six weeks by the time I get my title by then the 60 day warranty will have expired these people are criminals and they\u2019re very rude"

"Bike came scratched but was going to keep it anyway because I waited two weeks for the delivery when I called to get my title they told me I would have to wait another 4 to 7 weeks which is something I was not told when I made the purchase or else I would\u2019ve never made the purchase if I knew I had to wait two months to ride my moped"