FamilyPoolFun Reviews

2.2 Rating 150 Reviews

29 %

of reviewers recommend FamilyPoolFun

Company Reviews

Questions

Metrics

2.2

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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One of the boxes delivered was damaged and taped up! If there is broken parts or missing parts am I going to have issues to get them replaced?

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Asked by Helen Fischer (1 month ago)

What companies are you affiliated with?

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Asked by Marciney Carreiro (2 years ago)

What number do I call from Ireland as I can’t get through to Pool Fun at all re an order that never arrived. I have emailed and messaged them but nothing back

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Asked by Sarah (3 years ago)

Please call 1-800-250-5502 or email sales@familypoolfun.com and our staff will be happy to help. However, please note that due to greatly increased call, email and order volume as a result of the COVID-19 shutdown, it may be difficult to get through by phone. Our staff is answering calls and emails as quickly as possible, but we're running behind. We apologize for the inconvenience. Thank you for your patience.

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Answered by Brad Holland (3 years ago)