FamilyPoolFun Reviews

2.2 Rating 150 Reviews

29 %

of reviewers recommend FamilyPoolFun

Company Reviews

Questions

Metrics

2.2

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How does FamilyPoolFun deliver?

Helpful Report

(3 months ago)

FamilyPoolFun delivers items by Courier.

Helpful Report

(3 months ago)

44.44%

Industry Average

“ I ordered a sand filter and after waiting I get a call that they want almost $60 more for delivery on top of what I had already paid for it. ”

- Anonymous

“ Do not order from them. They contract with multiple delivery companies and don't tell you of any restrictions on delivery. They never said they won't deliver down a residential driveway. I've had something sitting for 4 months at a delivery company that won't deliver it down my driveway and family pool won't take it back and give me a refund. ”

- Glenn

“ I ordered a matrix pool 7/2/21 , was told it was in stock and delivery would be mid August. ”

- Anonymous

FamilyPoolFun Reviews

Delivery - Slow