“I had to send them back because they didn’t fit so it basically cost me $28 for postage very expensive to try on a pair of boots obviously I won’t be purchasing another pair from you”
Hi Michelina,
Thank you for taking the time to leave us a review.
We are sorry to hear that this pair was not the fit for you.
Famous Footwear will gladly refund or exchange your purchase. Items can be refunded within 30 days of purchase or exchanged within 90 days of purchase.
You can return your online order to any one of our Famous Footwear store locations https://www.famousfootwear.com.au/pages/store-locator
Alternatively you can return your online order to our Distribution Centre. If exchanging your item, once it arrives back to our returns team, we will post your exchange to you free of charge (one exchange per receipt). https://www.famousfootwear.com.au/pages/returns-and-refunds-policy
Before purchasing online please feel free contact us at customercare@famousfootwear.com.au where we are always happy to assist with sizing measurements and product recommendations.
Please find attached our measurements guide for your convenience https://www.famousfootwear.com.au/pages/size-conversion
Kindest x
The Famous Footwear Team
