“These shoes have been used & stretched across the band .. I’m not wanting to pay $15 to return it’s the only thing I do not like about all the purchases I have made. …”
Hi Alicia,
Thank you for contacting Famous Footwear.
We're sorry to hear this has occurred. In order for assessments to be made, please action one of the below options.
Visit in-store at any Famous Footwear store Shoe Stores Australia - In All Major Cities | Famous Footwear where the team can provide an assessment and assist you further.
Or
Supply a minimum of four (4) detailed photographs via email reply email customer-care@famousfootwear.com.au
Photo Criteria of 4 images required.
1 image - Top/Front of pair entirely
1 image - Bottom/Soles of pair entirely
1 image - of the main concern, close up
1 image - of your choice.
Look forward to receiving your response and resolving this matter for you.
The Famous Team
“Shoes are very small on the top strap - I have a narrow foot and cannot do them up!
Trying to return online (as the store in Bendigo has closed) and it does not recognise the order number...Grrrr!”
Hi Kim,
Thank you for contacting Famous Footwear.
Your order number is: 125491
Returns (richcommerce.co)
Please attempt access again.
Let me know if you have any further troubles that I can assist you with.
Famous Footwear x
“True size fitting, look good and are comfortable but one boot makes a squeak/click noise with every step that is super annoying and makes me not want to wear them”
Hi Leanne,
Thank you for taking the time to leave us a review.
We are sorry to hear that this pair was not the fit for you.
When visiting in-store our friendly team is always available to assist in sizing and product recommendations.
Alternatively please contact us at customercare@famousfootwear.com.au where we are always happy to assist with sizing and provide measurements before purchasing online.
Please find attached our measurements guide for your convenience https://www.famousfootwear.com.au/pages/size-conversion
Kindest,
The Famous Footwear Team
Hi there,
Thank you for taking the time to leave us a review.
We are sorry to hear this has occurred and would love to assist you further.
If you believe you have received a faulty product please do not hesitate to contact us at customercare@famousfootwear.com.au where we can assist you further via our online process.
Kindest,
The Famous Footwear Team
“I haven't shopped at Famous Footwear in a while but I bought 3 pairs of shoes online based on previous experience. The quality has really dropped off since the last time I shopped with them and if I'd shopped in store I would have left empty handed. I haven't returned any of the shoes because apparently they have to be taken in store for a refund and the closest is over 100km away. The prices are great but manage your expectations because you certainly get what you pay for.”
Hi Kerry,
Thank you for your review of Famous Footwear.
We are sorry to hear you are disappointed with your recent purchase.
If for any reason you are not completely satisfied with your purchase from our online store, Famous Footwear will gladly refund or exchange your purchase.
You can return your online purchase instore or online to our online distribution centre.
You can lodge your return via this link https://returns.richcommerce.co/return/new?c=famousfootwear
Items can be refunded within 30 days of purchase or exchanged within 90 days of purchase.
If you would like to discuss this further please do not hesitate to contact us at customercare@famousfootwear.com.au
Kindest,
The Famous Footwear Team
Hi there,
Thank you for taking the time to leave us a review.
We are sorry to hear that this pair was not the fit for you.
When visiting instore our friendly team is always available to assist in sizing and product recommendations.
Alternatively please feel free contact us at customercare@famousfootwear.com.au where we are always happy to assist with sizing and provide measurements before purchasing online.
Please find attached our measurements guide for your convenience https://www.famousfootwear.com.au/pages/size-conversion
Kindest x
The Famous Footwear Team
“Sent my shoes back as too small.
Don’t do credit as I would’ve bought
a pair of boots instead. Still waiting for a refund
when you received my shoes a week ago.”
Hi Fiona,
Thank you for your review of Famous Footwear.
We have checked our records and can confirm your order's refund has been processed however if you have not yet received it to your nominated account please contact us at customercare@famousfootwear.com.au.
Unfortunately, we don't currently offer a credit note for online returns however this is something we are looking to provide in the future. Should you wish to swap for another style, we would suggest an exchange be requested instead.
Kindest,
Famous Footwear Online.
Hi Hanna,
Thank you for taking the time to leave us a review.
We agree, we love Estella!
To find your best style fit we recommend heading instore to any local Famous Footwear location where our in-store team can assist you in finding the perfect fit for you.
You can also feel free to email us at customercare@famousfootwear.com.au for fitting assistance anytime.
Hope this helps with your next online shop with us.
Kindest,
The Famous Footwear Team x
“Second pair of shoes I’ve bought from here, I love the 1st pair and wear them often however the second pair hurts my feet so much that I can’t wear them”
Hi Tracy,
Thank you for taking the time to leave us a review.
We are sorry to hear you are not completely satisfied with your repurchase.
We would love to assist you further please contact us at customercare@famousfootwear.com.au so that we may attempt to resolve this for you.
Kindest,
The Famous Footwear Team x
Hi Gillian,
Thank you for your review of Famous Footwear Australia.
We're so sorry to hear Australia Post has not yet delivered your parcel!
Our records show your parcel was dispatched from our Gold Coast distribution center on the 23rd of November, the same day the order was placed. Unfortunately, due to unforeseen weather events and flooding, delivery routes to Western Australia are incurring some transit delays.
We'd love to assist you further in locating your parcel and can confirm we do have avenues to locate your parcel with Australia Post. Please email our customer care team at customercare@famousfootwear.com.au so we may assist you further and resolve this for you.
Kindest,
The Famous Footwear Team xx
“It’s been 3 weeks since I ordered and still waiting to receive the shoes.
Definitely wouldn’t recommend buying from famous footwear online if you want your items in a hurry.
Can’t comment on the shoes comfort, fit or style because I haven’t got them yet.”
Hello,
Thank you for your feedback.
We apologise on behalf of Australia Post for the delay in your parcel.
I have contacted Australia Post with regards to this and they have confirmed that your parcel has been delivered.
Unfortunately, once Famous Footwear dispatch the order, it is solely in the hands of Australia Post to deliver it. However, we understand your frustration and we apologise on behalf of Australia Post for any inconvenience caused.
We'd love to come to a resolution together, please contact us at customercare@famousfootwear.com.au
Kindest,
Famous Footwear Team x
