“I bought these shoes online in August 2025 for $40, and the postage cost me $12.95. When they didn’t fit quite right I had to return them, paying $15.25 postage for the return as well. Ive spend a rediculous amount of money on postage back & forth, and I didn’t even end up with a pair of shoes I could keep. I will never buy shoes online from Famous Footwear again. Terrible terrible experience.”
Hi Anna,
Thank you for contacting Famous Footwear.
Your parcel is awaiting collection at GLADESVILLE PARCEL LOCKER.
If you have any enquiries please contact customercare@famousfootwear.com.au.
Kind regards,
The Famous Team
“I received my boots with multiple scratches and marks on them. So not cool guys, maybe you need to look into your quality control. Really poor quality.
It made me feel like i was being ripped off as they were on sale. Just trying to get rid off all stock?
Disappointing!”
Hi Amy,
We’re sorry this has occurred. We can now confirm that your order 112069 was refunded.
If you require any further assistance, please don't hesitate to let me know.
Regards,
Famous Footwear Team
Hi Lorraine,
If you believe your shoes are faulty please email customercare@famousfootwear.com.au.
Our team will assist you further.
Famous Footwear xx
Hi Dee,
We are very sorry to hear that Australia Post lost your order in transit. We understand that would be very frustrating.
We have searched our records and found your order was dispatched from our online distribution centre on the 12 of July to Australia Post. Unfortunately once we release your order to Australia Post, it is solely the responsibility of Australia Post to deliver the parcel to you and usually, we are unable to interfere with their processes after dispatch.
We are glad to see our customer care team was able to assist you further by launching an enquiry with Australia Post and assist you with resolution.
If you require any further assistance please do not hesitate to contact us at customercare@famousfootwear.com.au
Kindest x
The Famous Footwear Team
“I had to send them back because they didn’t fit so it basically cost me $28 for postage very expensive to try on a pair of boots obviously I won’t be purchasing another pair from you”
Hi Michelina,
Thank you for taking the time to leave us a review.
We are sorry to hear that this pair was not the fit for you.
Famous Footwear will gladly refund or exchange your purchase. Items can be refunded within 30 days of purchase or exchanged within 90 days of purchase.
You can return your online order to any one of our Famous Footwear store locations https://www.famousfootwear.com.au/pages/store-locator
Alternatively you can return your online order to our Distribution Centre. If exchanging your item, once it arrives back to our returns team, we will post your exchange to you free of charge (one exchange per receipt). https://www.famousfootwear.com.au/pages/returns-and-refunds-policy
Before purchasing online please feel free contact us at customercare@famousfootwear.com.au where we are always happy to assist with sizing measurements and product recommendations.
Please find attached our measurements guide for your convenience https://www.famousfootwear.com.au/pages/size-conversion
Kindest x
The Famous Footwear Team
“I ordered a size 8 pair of shoes. When my shoes arrived, I received a size 8 left pair and a size 9 right pair. I had to call my local stores to see who had a right size 8 pair so I can do a swap over. There were only 2 stores, the lovely lady at the city store offered a free pair of socks for the inconvenience. I was surprised and dissapointed with my order.”
Hi Marta,
Thank you for taking the time to leave us a review.
We are very sorry to hear that this has occurred.
Please contact us at famousfootwear@customercare.com.au so that we maybe able to assist you.
Kindest x
The Famous Footwear Team
Hi Debbie 😊
Thank you for taking the time to leave us a review.
We are so happy to hear you found the perfect pair 🤍
We appreciate you taking the time to share your online shopping experience and would love further feedback on how we can improve.
Kindest x
The Famous Footwear Team
Hi,
Thank you for taking the time to leave us a review.
We are very sorry to hear that this pair was not the fit for you.
When visiting instore our friendly team is always available to assist in sizing and product recommendations.
Alternatively please feel free contact us at customercare@famousfootwear.com.au where we are always happy to assist with sizing and provide measurements before purchasing online.
Please find attached our measurements guide for your convenience https://www.famousfootwear.com.au/pages/size-conversion
Kindest x
The Famous Footwear Team
“Purchased size 5, but this was far too tight, foot wouldnt even go in. Returned it in store, no exchange for shoes available in store, had to purchase something else. Tried re-ordering a size 6 online, shoe doesnt come up. Not sure even a 6 will fit due to tightness of flap... I usually wear a size 5.”
Hi Anabela,
Thank you for taking the time to leave us a review.
We are very sorry to hear that this was not size for you.
We recommend before heading instore to give your local Famous Footwear store a call and request they pop the size you wish to exchange to on hold before heading down. https://www.famousfootwear.com.au/pages/store-locator
Alternatively feel free to contact us online at customercare@famousfootwear.com.au where we can assist you with product availability enquiries and provide sizing measurements.
Please find our size guide attached here for your convenience https://www.famousfootwear.com.au/pages/size-conversion
Kindest x
The Famous Footwear Team
“Terribly uncomfortable. Wasn’t even able to where them once as even putting them in was horrible. My last pair from here were my favourite shoes so not sure what’s changed”
Hi Samantha,
Thank you for taking the time to leave us a review.
We are very sorry to hear that this pair was not the fit for you.
When visiting instore our friendly team is always available to assist in sizing and product recommendations. Please feel free contact us at customercare@famousfootwear.com.au where we are always happy to assist with sizing and provide heel height measurements before purchasing online.
Please find attached our measurements guide for your convenience https://www.famousfootwear.com.au/pages/size-conversion
Alternatively if you believe your shoe is faulty please contact us at your earliest convenience so we may assist you.
Kindest x
The Famous Footwear Team
“I ordered three pairs of shoes for my bridesmaids on the 18th of march, it’s now the 31st of march and I’ve still yet to receive them. They look like they’re lost in the mail. I really hope when and if they arrive they’re not damaged”
Hi Jayde,
Thank you for taking the to leave us a review.
We are very sorry to hear that Australia Post has delayed and incorrectly sorted your order. We understand that would be very frustrating.
Your order was placed on the 16 of March and dispatch from our online distribution centre on the 17 of March to Australia Post.
We would love to help resolve this for you please contact us at customercare@famousfootwear.com.au so that we can lodge an enquiry with Australia Post on your behalf and assist you further.
Looking forward to resoling this matter for you at your earliest convenience.
Kindest x
The Famous Footwear Team
Hi Wene,
Thank you for your review of Famous Footwear.
We're so sorry to hear Australia Post are yet to deliver your order.
We dispatched your order on the 30th of January from our Gold Coast distribution centre via standard shipping. We have tracked your order and can confirm it is on the way to your WA location.
If you believe Australia Post may have lost your item or it's taking a little longer than usual, please get in touch with our customer care team at customercare@famousfootwear.com.au so we may open an enquiry with Australia Post on your behalf and resolve this for you.
Kindest,
The Famous Footwear Team xx
Hi Michelle,
Thank you for your review of Famous Footwear.
We're so sorry to hear your new shoes weren't a perfect fit!
I can see that you have returned your items and a refund has been issued. If in future you would like any assistance with sizing, width or measurements, our customer care team are available to assist.
Please send us an email at customercare@famousfootwear.com.au for any assistance whatsoever.
We're always here to help. 🤍
Kindest,
The Famous Footwear Team xx
