Really sorry to hear that. We know how important special occaisions are this must have been a big let down. We will be in touch to replace or refund you for this. Sorry.
“Purchased 2 pairs of heels that both snapped on the same day (I have a sit down desk job too!) went in store to get a new one and they told me they cannot help me”
Hi Amber,
Thank you for your feedback. We're so sorry to hear about this!
We would love to assist you further, so we have sent you a private email!
Hope to hear from you soon xx Famous Footwear Online
“I have bought the Linney shoes twice now and I have returned them twice as the same fault has happened both times. I thought the issue would of been rectified as I left it for a while until I ordered them again, but obviously it hasn’t been. I was very disappointed with the quality of this shoe and will not recommend them to anyone.”
Thank you for your review!
We are so sorry to hear that your Linney shoes were faulty both times you purchased them! We apologise for the inconvenience.
We have contacted you via email and we hope to hear from you soon!
Kind regards,
Nicolle
Famous Footwear Online
Hi Nikaela,
Thank you for your review.
We have tried to contact you via email and telephone because your parcel was uncollected from the Post Office and therefore it was returned to sender after 10 working days.
Can you please contact us on customercare@famousfootwear.com.au so we can re-dispatch your parcel?
If you have any questions please do not hesitate to ask.
Kind regards,
Nicolle
Famous Footwear Online
Hi Julie,
Oh no! We apologise for the inconvenience caused. We've sent an email to organize a replacement item for you.
Kind regards,
Priscila
Customer Care Online
“It’s not comfortable flats and wearing it I hurt my foot. I tried to return it to ask for a refund but unfortunately have to pay for postage which costs more than what I bought it for.”
“Order was sent to post office instead of being left at the door. A few days later I went to post office and shoes were sent back to you! I’ve never even heard from you to say hey we’ve got your shoes back here! What a waste of money !”
Hi Julie, really sorry the pair of shoes you bought isn't up to standard. We do have the option for free in store returns. We have 3 stores in Perth that would be happy to help you find a pair you love. Please contact us on customercare@famousfootwear.com.au and e can discuss further.
Thank you!
Our sincerest apologies for your experience with our product! We're so sorry to hear about your situation, please let us rectify this! May you contact us on customercare@famousfootwear.com.au and a customer service representative will assist you. Thank you!
“Shoes sent out in horrible condition and one was faulty, asked for replacement was told they didn’t have in stock and wanted me to send pictures of shoe cut up in order to process a refund a few days later shoe in same size available online I asked for these to be sent I it and reply was that particular pair was a returned one so they aren’t in good condition (has marks on it) yet they were available online to be sold in that condition? Absolutely shocking customer service responses. Don’t buy from them unless you want average quality shoes and crapy customer service. The only thing about these guys are the shoes are dirt cheap.”
Hi Sally, our sincerest apologies for your experience with our product! We're so sorry to hear about your situation and we would like to rectify this! Please contact customercare@famousfootwear.com.au and a customer service representative will assist you.
“Very disappointing, I’m a size 9 and the sandals I got were very tight even though they were elastic and were tighter on my left foot which is my smaller foot, can’t work that one out! The quality is poor and the size is inaccurate. Won’t purchase from famous again. Not for broad feet at all. Waste of money in postage”
We're so sorry to hear about this! We would love to assist you further, we have sent you a private email to look into some resolution options!
Hope to hear from you soon xx Famous Footwear Online
We are so sorry to hear that your shoes broke on the first day you wore them! Please contact us on customercare@famousfootwear.com.au and we will arrange a replacement pair for you.
