Hi Amarleerose!
Thank you for an amazing review!
We love hearing from our wonderful customers.
Enjoy your new shoes!
Warmest regards,
Famous Footwear Team xx
“I would have given a 5 but the attitude of the watertown shop assistant really annoyed me. So hence I bought online. The little I have to do with her bad attitude the better.”
Thank you so much for your amazing review of our shoes!
We love hearing from our wonderful customers.
We're so sorry to hear about your experience at one of our stores. We have contacted you to investigate and help resolve this for you.
Warmest regards,
Famous Footwear Team xo
Hi Amrita,
We are sorry to hear you don’t love your new shoes!
Our customer care team have emailed you to try resolve this for you.
We look forward to your response!
Warmest regards,
Famous Footwear Team
“Love my new ankle lace up boots!! Great quality, look sexy and so comfortable I could wear them all night and not be sore! I’ve never been so happy with shoes I’ve purchased online without trying them on first.”
Hi Nicole!
You're looking STUNNING in our Charmer style!
Thank you for taking the time to write this incredible review, we love hearing from our wonderful customers.
Warmest regards,
Famous Fotowear Team xx
“Paying postage both ways !!! Not happy ….. shoes were ridiculously narrow , I had to return them
I ended up paying $23 postage and didn’t get a pair of shoes 😣 won’t be shopping with famous footwear again ! 🙁🙁🙁🙁”
Hi Janet,
Thank you for your feedback!
We are so sorry to hear the shoes you purchased from us were not your perfect fit!
Unfortunately shipping costs are set and charged by Australia Post.
We know the price can be an inconvenience, so we offer free returns in store and we recently welcomed RefundID to our website. If you return via RefundID, depending on your location and weight of the items, shipping costs might be lower than Australia Post's rates.
We highly encourage our customers to check our returns policy before placing an order.
You can find more information about our returns policy on the link below:
https://www.famousfootwear.com.au/pages/returns-and-refunds-policy
We understand your frustration and we apologise on behalf of Australia Post for any inconvenience caused.
If you have any questions or further enquiries please do not hesitate to contact us on customercare@famousfootwear.com.au
Kindest,
Famous Footwear Team x
“I ordered the wrong size by accident and when I notified them they were happy to send me an email with a label to send them back and send me the right size. It was so easy and so fast. No hassle at all. I will totally recommend to others. Will be buying again.”
Hi Sheena!
Thank you for this incredible review! Our Australia Post Portal help make returns super easy and we're so glad you now have your perfect fit.
We love hearing from our wonderful customer and appreciate you taking the time to provide us with such positive feedback!
We look forward to your next in-store or online visit.
Warmest regards,
Famous Footwear Team xx
Hi Sue,
We're so happy you love your Famous Footwear shoes and enjoyed your customer experience at our online store! 💖
Thank you for your feedback!
We look forward to seeing you in store or online again soon!
Kindest,
Famous Footwear Team x
Hi Lita,
Thank you for your review!
I've checked your order and it was delivered on Tuesday, 29th of March.
We hope you love your new shoes!
We look forward to seeing you in store or online again soon!
Kindest,
Famous Footwear Team x
“I didn't like the fact that I had to pay $15.95 to return my shoes back (due to wrong fit) plus pay for a bag as well. You should charge less for this service. It is too expensive.”
Hi Arlette,
Thank you for your feedback!
Unfortunately shipping costs are set and charged by Australia Post.
We know the price can be an inconvenience, so we offer free returns in store and we recently welcomed RefundID to our website.
If you return via RefundID, depending on your location and weight of the items, shipping costs might be lower than Australia Post's rates.
We also encorage our customers to pack their items in any small carton box or plastic bag they have at home instead of purchasing the Australia Post bag.
You can find more information about our returns policy on the link below:
https://www.famousfootwear.com.au/pages/returns-and-refunds-policy
We understand your frustration and we apologise on behalf of Australia Post for any inconvenience caused.
If you have any questions or further enquiries please do not hesitate to send us a message on customercare@famousfootwear.com.au
Kindest,
Famous Footwear Team x
“I’ve been purchasing in store from Famous footwear for years, their online site is very easy to navigate through and there has always been an abundance of shoe styles to browse and pick from. Immaculate quality shoes, inexpensive, easily accessible with a wide range of options to select from.
Love Famous Footwear!”
