“So easy to order, shoes are exactly as ordered and fit beautifully. Not the first time I've ordered online from Famous Footwear and won't be the last. Love the quality of their shoes and reasonably priced too.”
“On visiting your Browns Plains store I fell in love with the silver Camita heels but unfortunately the stitching was coming apart, the store were unable to help me so I thought I would contact customer care as I thought maybe I order online. The customer service I received from Terri was amazing and I can’t thank her enough for giving me options to get the shoes I wanted! Once again thank you so much and the service from customer care can not be faulted.”
“My shoes took a while to arrive due to a mix up with the Australian post but customer service was super helpful and sent me another pair free of charge”
Hi Amit,
We're so sorry to hear you haven't received your order yet!
We'd love to help resolve this for you, please email customercare@famousfootwear.com.au.
I can see that your order was dispatched from our Gold Coast distribution center the morning after your order was placed. We will submit an enquiry with Australia Post on your behalf to discern the location and status of your parcel. We will keep you informed with any updates as they are provided, and would like to offer our apologies on behalf of Australia Post.
Kindest,
Famous Footwear Team x
Hi Sakina,
Thank you so much for submitting your feedback!
We love hearing from our customers and appreciate you letting us know how you feel about your experience with Famous Footwear.
If you have any other comments or suggestions, please feel free to share them.
Thank you for shopping with Famous Footwear.
Kindest,
Famous Footwear Online xx
