“I ordered a custom hockey jersey for my husband for Father’s Day. Wasn’t aware at the time that it would be produced and shipped from China so when I found out I was concerned it wouldn’t arrive in time and may not be good quality, if it ever came at all. I emailed customer service about 10 days after placing my order to check on status and they responded quicly with tracking information, saying it had shipped. When I checked shipping it just said it was shipped for several days with no updates. Then I became concerned that they just use a third party shipping that produces a USPS shipping label and tracking. To my surprise the delivery date indicated arrival the day before Father’s Day and then it actually arrived two days before. I was quite impressed with the quality of the jersey. The logo came out really nice and the jerseys material is pretty good - for the price I paid. Had i ordered something custom like this is the US it would have been triple the price and taken just as long to receive. Albeit the quality may have been better. All I all, I would order here again and just be mindful of the time it takes to receive an order.”
“Great job for making a custom jersey. Quality stitching at a price that won’t break the bank. My only concern is the shipping time. Because it is customized it does take some time for it to ship, so don’t order if you need it earlier than 3-4 weeks.”
“It’s a scam, I pay over $100 and never received the items If you wanna save money and a headache don’t buy with this people, it looks so nice online and everything but you will never see it in person”
“Awesome experience! Shipping was a concern based on other reviews but honestly it took about as long as expected, about 3-4 weeks. The quality is really great, I accidentally order a jersey as printed instead of the stitched and was really impressed by it but the stitched jersey was so nice i went and reordered the ones i originally wanted as stitched.”
“Very easy to work with and design, I asked for specific additions and they understood and made it work. I even said "do this or that whatever looks better." They used their best judgement and sent me a great product that is amazing quality.”
“I would like to express my sincere gratitude to the Fansidea customer service team for their assistance. I was unsure about the sizing, but the online team helped me effortlessly. All I had to do was provide my height and weight, and they took care of the rest. I am very pleased with my custom basketball jersey.”
“The jerseys look nice however, it took 25 days from my order date to receive. I bought these jersey's for a special event that they were not here for. So I would say order a month or more in advance.”
“The seller show misleading time to receive the product. It was way past what shows during the order of 8 to 10 business days. It took 3 weeks to get delivered from china.”
“My order doesn’t look like the picture they advertised but they got it to me within two weeks so I guess that’s the only good part but definitely different than what I was expecting”
“DO NOT TRUST!!! Long review but PLEASE READ. I received communication from Rose through the entire inquiry process. She was extremely responsive and helpful. I was in need of custom youth jerseys for a Breast Cancer Awareness tournament. She guaranteed me that once I ordered they would send me the mock ups and upon my approval would produce them and have them to me on time. I placed the order and sent the order # to Rose as she stated so that she could oversee my order. As soon as I placed the order and sent the order # I NEVER heard from Rose again. I placed the order April 24. It is now May 2 and have not received the mock ups! I need them by May 25. I have received an email from a Kitty on occasion assuring me that everything will be finished in time yet she can't provide the mock up for me over a week post order. I told her today to cancel the order and refund it. Now I receive 5 responses. All disregarding my three requests for cancellation and the last one telling me they have been produced and are being shipped. As of 12 hours ago nothing had been done now they are miraculous produced even though I have not received the mock ups nor approved anything! Their website states 24/7 customer support which is entirely false! I tried calling and it goes straight to a generic voicemail. I then tried the chat and received one response stating I would receive a response to my questions via email within 24 hours! Now I am left scrambling to fulfill these for my entire youth soccer team and a tournament that is incredibly important to us. Please stay far away!!”
“Product is a great deal. $50 for a custom jersey. Authentic jersey would have been $300. 2 Notes.
1- Be more upfront about being located in Hong Kong. Paying for the faster shipping was a waste of money. 2 days difference means nothing while waiting almost a month for the arrival.
2- Customer service is in need of an overhaul. The app on their site doesn’t work well, changing your password doesn’t work at all. When this happens, panic that you just got scammed sets in. I finally received a confirmation and tracking email that worked, 2 weeks into the order. Email was professional and polite. And, the tracking system works.”
“Pay very close attention to 8-10 day processing time and not just the 8-10 day shipping time. So if you need the items for an event, then make sure you have at least 1 1/2 months time. These come from China!!!! Order local not here”
“We needed to change our order and emailed customer service. They responded within a day and helped us. We got our order yesterday and are happy customers!”
“Please....... Read these reviews, because I have gone through 4 pages and I have agreed with about 96% of these reviews. I placed an order not knowing that this company is based in China and they have to ship overseas to get to you, I was also on a timeline to get these orders in and out to my job. I usually go with another more expensive company, but I figured this one looked reputable. Not only did these Jerseys come in late, but half were undersized. THIS COMPANY DOES NOT USE AMERICAN SIZING. ALL OF MY COWORKERS WHO WEAR 2X and 3X WERE HIGHLY DISAPPOINTED. THE JERSEYS ALL RAN SMALL. THEY ARE MADE FOR LITTLE OR SMALLER PEOPLE. THE DELIVERY TIME WAS SO FAR OFF THAT, OUR SEASON WAS BASICALLY OVER WHEN THEY ARRIVED. GOOD LUCK AND DONT SPARE THE EXPENSE. GO AMERICAN MADE.”
“Really should have read reviews before ordering.
I ordered 1 polo shirt! not a dozen or 100...just 1!!
10 days after the order and still nowhere to be found. Their customer service is as useless as you can imagine. All they say is it takes 8-10 business days to ship and paying extra for faster shipping wouldn't expedite the processing time. They have been saying they're on the final stages for days and no movement yet.”
“The customer service is horrible. They don't answer the number provided. The tracking service offered is in Chinese. My items were said to be in my town since 3/30/24 but nothing has arrived. They are defensive when you ask questions. I asked for my money back and they said someone will contact me asap. Never happened. I asked which delivery service would be holding the package...no answer. Very sketchy timeline.”
“My jersey came out better than expected. It was shipped a couple days sooner than it was suppose to. Great material and look exactly like the photo. My only critique is the communication.”
“Worst customer service I’ve ever dealt with . They will not ship my order nor fill it in the time allotted and their representatives are rude and demeaning . Do NOT order from this company .”
