“The customer service is horrible. They don't answer the number provided. The tracking service offered is in Chinese. My items were said to be in my town since 3/30/24 but nothing has arrived. They are defensive when you ask questions. I asked for my money back and they said someone will contact me asap. Never happened. I asked which delivery service would be holding the package...no answer. Very sketchy timeline.”
“My jersey came out better than expected. It was shipped a couple days sooner than it was suppose to. Great material and look exactly like the photo. My only critique is the communication.”
“Worst customer service I’ve ever dealt with . They will not ship my order nor fill it in the time allotted and their representatives are rude and demeaning . Do NOT order from this company .”
“I ordered a soccer jersey for my son. Usually at other online shops a order like this takes a week to fulfill, but fansidea products are manufactured out of USA. It takes them 2 weeks just to print them and another 2 weeks to ship them. A total of one month for a small order. There is no customer service. Dont order from them.”
“Ordered a large and it’s a child large .
The material is non stretch . Would be so so quality if right size wasn’t so weird . Was $70 at checkout and I would not pay $20 for what I got”
“Their website is really misleading. They have an option for leather sleeves in the jacket, but it’s actually extremely thin artificial leather. Pretty disappointing and I definitely wouldn’t have ordered the jacket had they been transparent about the material.”
“Hello,
Riverside Payments placed a large order with you that has yet to be sent out. We need these jerseys ASAP for a corporate event and have not heard back from customer service. We will do whatever it takes to get them in time. Please help us get these jerseys!!!”
“I placed an order on Feb. 25th, I paid an additional $15 for expedited 3-5 business day shipping. Today is March 7th and I have not received my order. The order status also hasn’t been updated. The status update still says, “order received.””
“if i could rate it a zero i would. this is truly the WORST experience i have had with a company. placed my order a month ago for an event upcoming. their website says 8-10 for processing. i waited and then when my order didnt ship i emailed them. no response. tried to call, phone number is not customer service. tried to live chat, no one answers. finally after i sent another email i get a response saying my order was being processed still even though it had been well over the 8 days. they told me it would be delivered by the 27th. its now the 22nd their website says 8-10 days as its coming out of the country. their customer service has given me NO answers as to where my order is or when its going to be shipped. i spent a lot of money on my order and was recommended by others but have truly never been so disappointed with a company and will not be referring them to anyone!”
“DO NOT pay for expedited shipping. They said it would ship in 3-5 days, and it has now been 8 days and my jerseys still have not shipped! Their customer service is awful and you can not get a hold of anyone!”
“Very Unsatisfied!!!!! I ordered a custom jacket to come with my logo on it. I received a jacket with a picture of a tiger and some of my customizations. I reached out to customer support, I was told I had to pick the option to remove that image. There’s no option or directions to guide me to do so. After mentioning that I asked for the correct jacket, if not a refund. They sent me a email telling me to order a new jacket with only a %10 percent discount. I took screenshots of everything. I even tried to order again, there’s no option to remove the tiger image. It’s supposed to be a custom jacket, like the pictures that are advertised. I am unsatisfied with this purchase, I spent over $100 dollars on a jacket I can’t use.”
“Paid for 3-5 day shipping and still haven't received the jersey half a month later, while people who paid for standard shipping have it already and I wont have mine for the conference on time. Shipping says it's still in China. I will not have my employees use them in any future orders.”
“I received my order within the expected time frame, so they get one star for that. I'll give them another star for the embroidery on the baseball jersey I ordered. And that's all the stars they get from me because 1) the quality of the jersey itself is awful, it's more like a dry fit shirt rather than a jersey, 2) the men's medium that I received was comparable to an XL, 3) and the colors were horrendously different than what was pictured, it was supposed to the tye dye design but looked more like a blob of paints smeared on a shirt. Terribly disappointing as this was a birthday present and now I have to scramble and find something else. Please don't waste your time or money on this company.”
