Farmison & Co Reviews

Name: Farmison & Co
Address: Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Aberdeenshire
Rating: 4.80

4.8 Rating 30,349 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone

Verified review from genuine Farmison & Co customer.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Harlaw Road Inverurie Aberdeenshire, , Aberdeen,
Harlaw Road Inverurie Aberdeenshire, , Aberdeen
Aberdeenshire
AB51 4FR

Write Your review

Tell us how Farmison & Co made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farmison & Co 5 star review on 14th May 2024

1579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the most amazing tasting 60 day aged whole sirloin,it was the talk of the dining table. Probably the best piece of beef we've ever tasted,the cockeral we bought last year was good but this was off the scale”

Helpful Report

Posted 3 years ago

“Just had the luxury turkey for two meal pack. Wow. Absolutely lovely food. I would recommend this for sure. 👍”

Helpful Report

Posted 3 years ago

“I find it insulting that you would send me an email offering a £6 voucher to return the packaging, a merry Christmas message from your founder and you won’t even respond to my emails. Where is the meat I ordered for Christmas Day? In a DPD bin no doubt! Do not buy from Farmison, shop at your local butcher instead.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are very sorry to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 3 years ago

“32 day aged wing rib of beef was absolutely amazing, delivered on time. Cooked as per cooking tips, best flavoured beef roasting joint I've ever eaten.”

Helpful Report

Posted 3 years ago

“Like many other reviews missing half our order 'held at depot' etc etc. Standard email answer, no one available in customer services, then after another long wait on phone cut off! After eventually getting through was assured our missing parcel would be delivered that day. Hours later still at depot & no delivery! Eventually got through again on christmas eve after parcel still at depot despite DPD saying on link it was due to be delivered that day. Despite Farmisons ringing DPD they couldnt get DPD to deliver, so it begs the question WHY, dont you have any influence or good old fashioned clout! Now parcel expected next Wed with rotten contents. An offer a fresh parcel next week is laughable! With the obvious huge number of problems isnt it time Farmisons found a better more reliable delivery service after they must have ruined many peoples christmas. We have spent a great deal with this company and will seriously consider never using again whilst they they are using DPD. (We have had issues with non delivery from DPD before). A full refund has supposedly been made, and a promise of a phone call from CEO - but no amount of apologies will compensate for stress and upset as I am sure many others will feel, and when will DPD contact all those people they have let down to explain themselves?”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time to leave us a review. We are sincerely sorry to hear you were affected by the delivery issues. We can see you have been in discussion with a member of our team since and this has now been resolved. We are sorry once again that we were not able to supply you with part of your order on this occasion. Customer Care Team

Posted 3 years ago

“Farmisons mixed up my order with someone else’s. As it was Xmas eve they couldn’t organise a same day courier to swap the orders back so I’ve ended up with a load of meats I don’t eat and had to source a last minute turkey crown from the local butcher. Customer service was very insincere - there was no empathy and instead of calling me back to let me know the resolution of the issue they just emailed me. It was quite appalling really and I won’t be ordering from this company again.”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time out of your day to leave us a review. I can see that we have been in contact with you and you have received a full refund from us. Once again our sincerest apologies, we hate letting our customers down. Kindest regards, Customer Care

Posted 3 years ago

“Everything from ordering to eating was excellent. I had boned, rolled leg of lamb, superb flavour and soooo tender I think I missed out on the 15% off. Was still worth every penny. Mary Prowse”

Helpful Report

Posted 3 years ago

“It’s now 3pm Christmas Eve I ordered 2 months ago £300 worth of turkey beef wellingtons for 10 for Christmas Day lunch. Nothing has turned up it was suppose to have arrived yesterday. The lack of any contact from farmison is truly appalling. Beyond disappointed now got to trudge round the local supermarket to find something to give my 10 guests tonmorrow. Happy Christmas - won’t ever use farmison again you will blame DPD but it’s your responsibility to get out orders to us it’s your we paid our money to. You should be ashamed !!!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are very saddened to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. Due to this we were inundated with contact on all contacts to us. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 3 years ago

“Used Farmison for the first time as we are expecting extra guests for Christmas and my usual organic butcher had sold out of ducks . Ordered one from Farmison which was delivered promptly on time. However, when taking the duck out of the fridge just now so I could rearrange things I notice that the USE BY DATE is the 23rd ! Safe to say I will not be ordering from Farmison again.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review Karen, our sincerest apologies you were disappointed with your use by date on your ducks. This issue has now been resolved by one of our team. If you have any further comments please get back in touch with us. Once again our sincerest apologies. Customer Care

Posted 3 years ago

“Order was due on the 20th Dec via DPD. Was a delay and now can't deliver at all. No response from Farmison at all, very poor.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are very saddened to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 3 years ago

“My Christmas order never arrived neither dud the so called replacement order. Worse onlibe deluvery service ive experienced. Lots of promises but useless delivery service two consecutive orders not delivered by dpd parcel still at depot apparently. Total waste of my time and effort. Customer care very difficulty to make contact with and promises of delivery came to zero.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are very saddened to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 3 years ago

“I order a month in advance, and 2 days before Xmas they tell me they cant give me some of the stuff I have ordered so now I got find someone to get me what I need as I am disabled and can't get out alone.”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time to leave a review. We aim to fulfil all of our customer orders 100% but unfortunately from time to time the stock we initially thought we would have is not available, this can be due to quality control or supplier levels. Although your order was placed in advance we only get told of order changes later on in the day and after all orders have been dispatched. Our sincerest apologies for this and we can see a refund for the potatoes has been completed. If you require any further assistance please call us on 01765 824050. Kindest Regards, Customer Care

Posted 3 years ago

“I received my leg of lamb on 22nd December. The USE BY date on the package was 24th December - i.e. a 2day USE BY date. I emailed and phoned to raise this as an issue and sent supporting photographs. To date there has been NO response to my emails and Customer Service does not pick up after 2x 25min waits, message eventually says, 'Customer Service is not available'. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear that you were unhappy with your Leg of Lamb. We have looked into this for you and we can see that although our Butchers could not see any any issue with the Lamb, we issued you with a full refund. If you would like to discuss this further, please contact Customer Care on 01765 824050. We look forward to hearing from you. Customer Care Team.

Posted 3 years ago

“Half my order was missing when delivered today. Couldn't get through to any staff so left messages. Farmison called me and promised to delive the missing item tomorrow in time for Christmas. Just seen the email confirmation. First half looks great quality!”

Helpful Report

Posted 3 years ago

Thank you for your feedback and sincere apologies about the missing item and the delay in getting through to us. As discussed we will be resending this item to you and we can only apologise for any inconvenience caused! Customer Care.

Posted 3 years ago

“Not impressed with the Christmas Gammon joint that arrived today. What is advertised is nothing like what was delivered. Hoping that Waitrose still have stock left!”

Helpful Report

Posted 3 years ago

Hello Graham, thank you for taking the time to leave us a review. We are sorry to hear you were unhappy with your gammon joint. We can see you have been offered a complementary £25 voucher from one of our customer care tea. We sincerely apologies for any disappointment caused and if you have any further comments please fell free to contact us on 01765 824050. Customer care

Posted 3 years ago

“Oh heck! Had an email yesterday saying order despatched yesterday for del scheduled for today. Tried to track " order delayed by one day due to an unknown issue". Tried calling but no one answered after 20 mins by which time when I checked tracking again the message was " your order has arrived at the local depot due for delivery today" but on the basis of these reviews I am not holding my breath. Looks like a very early trip out to the butchers in the morning which is what I was trying to avoid in the first place!!!! Not impressed at the minute........Will update as and when anything appears 🤞”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are very saddened to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that thankfully your order got delivered in the time frame we allow and was delivered to you on the 24 Dec 2022. Customer Care Team

Posted 3 years ago

“Delivery was delayed by two days going over the 72 hours in transit. Tried to phone customer services got a message saying they were unavailable. So we have over £50 worth of meat going off in the delivery depot and no one to speak to to get a refund. I think a call to the food standards agency is coming.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, we can only apologise that you are still awaiting a response from our Customer Care team. Rest assured, we are working around the clock to get to your enquiry regarding a refund, however we are experiencing an unprecedented number of calls and contacts due to DPD delays in some areas. Please bear with us and we thank you for your understanding!

Posted 3 years ago

“Christmas food due for delivery yesterday ( ordered three months ago ). Not shown up . No communication. No reply on what's app, face book of phone. If you go to trust pilot lots of people are in the same situation. Truly terrible customer service. My advice is go to Aldi.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are very saddened to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 3 years ago

“poor communication, poor delivery, box looked like it was thrown together, second delivery held somewhere DPD for 3 days, Farmison never took ownership of their delivery co, no communication other than a email to watch holly cow?”

Helpful Report

Posted 3 years ago

Hello David, thank you for taking the time to leave a review. We are very saddened to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. I can see that you have now been sorted and once again our sincerest apologies. Kindest regards, Customer Care Team

Posted 3 years ago

“Despite paying for a FRESH turkey, I have been sent a bird that is frozen to the core. This is misrepresentation at best - some might call it deception. I switched from COPAS this year as they slaughtered their flock early to avoid bird-flu, but at least they to,d me they were frozen. you would expect more from an alleged “butcher of the year”. I will be pursuing a partial refund as £150+ for a frozen bird is not acceptable”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review Alan. We are sorry to hear that you were unhappy with your Turkey. We can see that you have spoken with our CEO John Pallagi and this has since been resolved. If you wish to discuss this further please contact Customer Care on 01765 824050. Customer Care Team

Posted 3 years ago

Farmison & Co is rated 4.8 based on 30,349 reviews