“We made a special journey specifically to visit F&B as we were undecided on paint colours. We were discussing options when a very rude assistant approached us. She didn’t discuss or advise just took away the samples we were still discussing and waited at the till with match pots. It wasn’t late or busy but we felt very unvalued as customers. A very unpleasant experience I would not want to repeat.”
“Customer service is appalling on the phone, called to get some advise and check availability but was told they are too busy that they should call the head office.
One of the staff has a real chip on her shoulders.”
“Visited store to select sample paint pots. Member of staff was v rude and extremely unhelpful. I had interrupted her browsing her iPad for personal shopping. When I asked for information about new colours she actually walked away from me whilst I was still talking to her. Amazed the store is still open if this is the level of service customers receive.”
“Great quality paint, but slow delivery. The customer service team were great, they helped me finalise my colour scheme and recommend some best practices for painting my kitchen cupboards”
