“Whilst i realise we are in unprecedented times, this does not allow for the rudeness of the shop assistant i encountered this morning. On the stroke of 10 am i was met at the door (remained closed) by said assistant who rolled her eyes at me and pointed to a very small sign on the door saying something about ordering over the phone and then picking the paint up later. I tried to explain through the closed door that i just wanted one tin of paint (quick 2 minute transaction). Nope, company policy, you have to ring up. Fair enough i suppose but i was not forwarned of this on the website. My gripe though is the rolling of the eyes and general off handidness, maybe it’s because i’m a working class decorator who didn’t have any Armani overalls on. I won’t be back.”
“Visited store to select sample paint pots. Member of staff was v rude and extremely unhelpful. I had interrupted her browsing her iPad for personal shopping. When I asked for information about new colours she actually walked away from me whilst I was still talking to her. Amazed the store is still open if this is the level of service customers receive.”
