“Service was timely, kombucha items arrived undamaged, thorough instructions were included... no complaints! I'm making my 1st batch, and it seems to be going according to plan. I am doing the ginger mojito recipe for my 2° fermentation. At the last minute I ordered a heating pad and it arrived in just a couple of days. So far so good!”
Hello,
Thanks for reaching out and providing feedback. I took a look into the order, and your items were delivered within the quoted shipping time given prior to checkout. I will contact you directly from here as well.
“Used them for the first time to purchase kombucha kit. Second order for additional supplies. Had exactly what I needed, great pricing, and quick delivery. Highly recommend!”
“Customer service was fast, friendly, and knowledgeable. Item was shipped promptly and arrived in good time. I recommend Fermentaholics. However, I bought the wrong thing (my fault) so I can't comment on how well it works. Does it keep dust out of my water kefir jars? Yes.”
“The starter kit had everything needed, including a temperature gauge, ph testing strips, and jar marker. The instructions are easy to follow, and there are even a few recipes on the back. Can’t wait to try making lavender and rosehip kombucha!”
“I purchased the full set up for making kombucha. The packaging was very well designed. No plain packaging here! Instructions were perfectly understandable. Bottles were good quality. I setup my first batch of kombucha in about 20 minutes. Looking forward to drinking some in a few weeks. Thanks guys at Fermentaholics!
I'm a fan”
“Due to a computer glitch, my order was processed twice. It was late in the evening and I was a bit annoyed that I was going to have to call the next morning to get it straightened out, but before I could make the call Fermentaholics customer service called me to get the issue fixed! The young woman was very kind and polite. She quickly confirmed that the double order was a mistake and corrected the issue. It was the best online customer service I have ever received.
In addition to the great customer service, my product arrived very quickly and was well packaged. I will definitely order from Fermentaholics in the future!”
“Had an astonishing interaction with Ruthie, a real person and a kind one, who helped me sort out a kombucha problem. My order was sent promptly, with help enclosed. I will order from Fermentaholics again, as a loyal customer.
~wayfaringtraveler”
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