“I contacted them about a product I was dissatisfied with and haven't heard back after a week. At this point I don't expect to, and I'm just thankful I didn't make a bigger purchase.”
Hello Hope,
I took a look into this and did not see any correspondence from you. Nonetheless, we are here to help, and I will follow up with you directly to help resolve your issue and investigate any potential communication disconnect. We appreciate the feedback and look forward to getting you back on track.
“There was a missing item from my order and they immediately corrected the problem with no issues at all. The items were good quality and behaving as expected, first brew of kombucha almost done”
“Love the company. I have only purchased kombucha so far. The big momma scoby! Awesome packaging and very fast delivery. I just purchased another recently due to not taking care of my hotel over the winter. The heat belts are great too especially for us wisconsinites. This company packages their product very well, I am impressed with the mylar style bags andy scoby looks big and beautiful.”
“I went to Fermentaholics after ordering products that were on backorder from another website. The process of ordering was flawless. Quickly received my order within 3-4 days. Highly recommend. Definitely will use it again. Thanks for the shipment”
“I’ve ordered kefir grains from another source. These grains were fresh and I was able to make water kefir with these grains in three days! I will definitely use Fermentaholics from now on!”
“I’ve ordered from Fermentaholics twice. Both times my order was delivered in lightening speed!
The quality of this organic scoby is superior! I love using a reliable and quality company that delivers on its promise! Thank you!”
“Never disappoints! I’ve bought bottling supplies, tea, and a starter SCOBY for my kombucha from Fermentaholics. Their service is great, the quality is amazing, and I sincerely love the taste of the kombucha. Thanks for all you do!”
“They worry about your order and give an excellent service ( including answering questions about any product you are producing)
I started to produce (for myself) kombucha and gave the very best first step ordering my SCOBY with FERMENTAHOLICS.
Thank you very much!
Claudia”
“I am completely satisfied with my purchase. The product is superior and the communication is quick and helpful. The water kefir kit was packaged well and was delivered quickly. I will buy from this shop again!”
