FinnishDesignShop.com Reviews

Name: FinnishDesignShop.com
Address: Aviatie 2, Turku, Finland Proper
Rating: 4.56

4.6 Rating 3,053 Reviews

88 %

of reviewers recommend FinnishDesignShop.com

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Anonymous

Anonymous // 01/01/2019

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“Items arrived in perfect form just as photos described. The only reason I rate it less than full star rating is due to the long wait for the items to arrive, which was indicated right from the start! But still four weeks is a long time to wait for goods. Will be ordering again. Thanks!”

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Posted 1 year ago

“Varan var rätt Och priset stämde Dessutom kunde man ringa kundtjänst Bra då man beställer utanför Finland”

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Posted 1 year ago

“Köpte klädsel till Aalto dagbädd. Den var fin och välsydda. Efter att ha suttit i dagbädden 2 gånger har tyget gett med sig och blivit löst. Det var en besvikelse med tanke på att man sitter/ligger i en dagbädd.”

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Posted 1 year ago

“Vase arrived broken. Was not properly packaged for transport.”

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Posted 1 year ago

“Excellente sélection de produits !”

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Posted 1 year ago

“The product we recieved was exactly as it was listed on the website.”

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Posted 1 year ago

“Very happy with the product and the delivery!”

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Posted 1 year ago

“Super fast shipping, my teapot arrived in perfect condition. I could not be happier with my purchase experience.”

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Posted 1 year ago

“Sought replacement for defective item. Took a lot of back and forth. Still awaiting final approval and replacement. At the onset, the manfacturer, Audo, tried to deny the product was defective in their discussion with Finnish Design Shop. However, I had a separate converstation thread (through email) directly and concurrently with Audo where they said they concurred it is a defect and would honor a replacement. So when I posed this contradictory statement from Audo to Finnish Design Shop, they got back to Audo, and suddenly a replacement was finally approved. I suspect this was because Audo was caught in a lie; the contradictory Audo decisions to both accept (in their contact with me) and deny (in their contact with Finnish Design Shop) the replacement came from the same exact person. There has been a lot of back and forth, some repeat errors in return shipping label processing (which was never resolved, but I made it work through my own additional work and research) by Finnish Design Shop, and yet more time and energy spent repackaging a very large, heavy, and not personally-transportable product—and the replacement won't arrive for another month-plus (this is not Finnish's fault). Ultimately, while Finnish support did try to affect a replacement for a defective product, it never would have happened were I not in this uncommon position where I was able to pose contradictory messaging direct from the manufacturer. So they should improve their defective product policy to properly protect their customers. If this instance is representative of their replacement and returns process, it is equal to having no basic customer coverage and respect.”

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Posted 1 year ago

“Facilite de commande, bon suivi et produit impeccable merci”

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Posted 1 year ago

“Customer service is great!”

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Posted 1 year ago

“Bearbeitung und Versand”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Love the pitcher I ordered. Delivery was quick, earlier than experts.”

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Posted 1 year ago

“Disappointed by the shipping they provided”

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Posted 1 year ago

Hello and thank you so much for taking the time to provide feedback on your experience with FinnishDesignShop.com! We truly appreciate your feedback. I apologise for the shipping or delay and we are happy to help you in our customer service. Please note that all our orders are shipped from Finland. Best regards, Sonja, Finnish Design Shop

Posted 1 year ago

“The Ceramic was 100% what I expected to receive.”

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Posted 1 year ago

“Tout bien!”

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Posted 1 year ago

“Excellent service. Beautiful robe.”

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Posted 1 year ago

“When it says shipping country Canada and finally we have to pay customs fees it’s a scam. For my part never again.”

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Posted 1 year ago

“I absolutely love this company. I contacted them about some chairs that I wanted and they were shipped from Europe and arrived in Australia four days later. Absolutely incredible. Faster than anything that could happen around here. Brilliant service, lovely product. Thank you so much”

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Posted 1 year ago

FinnishDesignShop.com is rated 4.6 based on 3,053 reviews