Name: FinnishDesignShop.com
Address: Aviatie 2, Turku, Finland Proper
Rating: 4.56

“There has been no delivery of the order. What has happened? There has been no tracking note and waiting 5-9 business days (hence "4") for a reply when the purchaser makes a query and has paid for the very fastest postage seems odd.”

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Posted 2 hours ago

“Inget alls”

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Posted 1 week ago

Hej Karin, Tack för din feedback! Vi är ledsna att höra att upplevelsen inte levde upp till dina förväntningar. Finnish Design Shop är ett finskt företag som kuraterar och erbjuder nordisk design från ett brett urval av designers och tillverkare, och tillverkningslandet kan variera beroende på produkt och varumärke. Det är viktigt för oss att du är nöjd med din beställning. Om du inte är helt nöjd med ditt köp vill vi påminna om att vi erbjuder 30 dagars returrätt. För beställningar som lagts mellan 1 november och 31 december 2025 erbjuder vi dessutom en förlängd bytes- och returrätt fram till den 31 januari 2026. Vår kundtjänst hjälper dig gärna om du vill göra en retur eller behöver ytterligare hjälp! Ilona /Finnish Design Shop

Posted 5 days ago

“I like the quality of the items I received. However, I was shocked at the unexpected amount of duties I had to pay and didn’t get any warning they would be charged when I was purchasing. Had I known the duties would be so high I would have shopped elsewhere.”

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Posted 1 week ago

Thank you for your feedback and for sharing your experience with us. We’re sorry to hear about the unexpected duties and understand how frustrating this must have felt. For orders shipped to non-EU countries (excluding the US, Norway, Switzerland and the UK), our store currently notes that product prices are shown without local taxes or import duties, and that any applicable duties, taxes or customs fees are payable by the recipient upon delivery. That said, we fully recognize that this information may not always be clear or visible enough at the right moment. Based on feedback, we’ve already added clearer information about possible additional charges and will continue to improve how we communicate this going forward. We truly appreciate you taking the time to highlight this, and we’re glad to hear you were happy with the quality of the items themselves. Happy New Year 2026! Ilona / Finnish Design Shop

Posted 1 week ago

“Return too complicated: form did not work, I had to contact customer service and I'm still waiting for their answer (five days now). Not ok.”

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Posted 4 weeks ago

Thank you for your feedback, and we’re sorry for the inconvenience. Unfortunately, products with batteries cannot be returned through our standard return form, as their transport requires a separately arranged shipment. This is why the return could not be completed via our website. We have received your message and will reply to you. At the moment, our response time is longer than usual, and we apologize for the delay. Thank you for your patience — we will get back to you as soon as possible. Pia-Noora Finnish Design Shop

Posted 4 weeks ago

“Good selection of items on website”

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Posted 1 month ago

Thank you for your feedback. We’re very sorry to hear that the delivery and the service provided by the delivery company did not meet your expectations, and that the pickup point was selected without your agreement. We understand how important it is that the pickup location is convenient and fits your schedule. We hope you’ll consider giving us another opportunity to provide you with a better experience. With best regards, Pia-Noora / Finnish Design Shop

Posted 4 weeks ago

“Schneller, europäischer Versand. Gut verpackt. Produkt hat mindere Qualität für den hohen Preis. Hätte mir mehr erwartet.”

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Posted 1 month ago

Thank you for taking the time to share your feedback. We're pleased to hear that the delivery was quick and the packaging met your expectations. However, we're sorry to learn that the Bird Silo did not fully meet your hopes regarding quality. If you would like to exchange the product or discuss possible options, our Customer Service team will gladly assist you. We hope to have the opportunity to offer you a better experience in the future. With best regards, Pia-Noora / Finnish Design Shop

Posted 1 month ago

“Packaging was good.”

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Posted 1 month ago

Hi Keegan, thank you for your feedback. We’re sorry to hear about the unexpected import fees. Orders shipped outside the EU are always VAT-free, which means local taxes and any customs duties — such as the 25% fee you mentioned — are collected by the carrier upon import and are not included at checkout. We aim to communicate this as clearly as possible, and we will review our checkout information to ensure it’s even more visible. We understand your frustration and appreciate you bringing this to our attention. With best regards, Pia-Noora / FInnish Design Shop

Posted 1 month ago

“Buenos dias, es mi primera compra en Finish Design Shop. Me gustan mucho los productos que tienen. Pero no me ha gustado el hecho que no te envian lo que compras, hasta que no lo tienen ellos en stock. Pasé de comprar en noviembre y me llegaba el pedido en febrero. Perdón? Tube que hacer un correo -que me contestaron a los dos dias- pidiendo que "una taza" que no la tenian en stock, la quitasen de mi compra total, para que me pudieran enviar ahora el resto de la compra. Es verdad que lo dicen cuando estas comprando, pero pensé que era una equivocación de transcripció que pusiera de noviembre a febrero. Más, teniendo en cuenta, que las fiestas de Navidad estan aquí al lado. Es verdad que una vez quitada la taza en cuestión, el pedido llegó muy rápido y bien. Seguramente volveré a comprar pero vigilando que todo esté en stock!!!!”

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Posted 1 month ago

Thank you very much for your feedback and for choosing Finnish Design Shop for your purchase. We’re delighted to hear that you like our products, and we truly appreciate you taking the time to share your experience with us. We’re very sorry for the inconvenience caused by the long delivery time. You are absolutely right that items on backorder can delay the shipment of the entire order. We understand how frustrating this can be, especially during the holiday season, and we apologize that this was not as clear as it should have been during checkout. Thank you again for your understanding. We hope to welcome you back soon — and please don’t hesitate to contact us if you have any questions about availability or delivery times. We’re always happy to help! Kind regards, Pia-Noora / Finnish Design Shop

Posted 1 month ago

“I had leave an email mentioning my Gubi table is dead on arrival and yet no one reply me back for almost a week”

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Posted 2 months ago

Hello, Thank you for your message, and I’m very sorry to hear that your Gubi table lamp arrived damaged — and that you received a response late. We replied to your email earlier today, and our customer care team is now handling your case. Please check your inbox (and spam folder just in case) for our response. Thank you for your patience and understanding. Best regards, Pia-Noora / Finnish Design Shop

Posted 2 months ago

“I haven’t received my order. UPS keep changing the delivery date.”

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Posted 3 months ago

Dear Kimberlyn, Thank you for your feedback. I’m truly sorry to hear about the difficulties you've experienced with the delivery and understand how frustrating this must be. I can see that you’ve already been in contact with our customer service team, who are currently investigating the matter. We’ll make sure to follow up with you as soon as we have more information. With very best regards, Pia-Noora / Finnish Design Shop

Posted 3 months ago

“Still not have received package. It’s been stuck in same spot for a week.”

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Posted 3 months ago

Hi Rosina, Thank you for your feedback. We’re very sorry about this situation and completely understand how frustrating it is when a package is delayed! Due to updated customs procedures, there is currently congestion at U.S. Customs, which has unfortunately caused delays for some shipments. We work closely with our delivery partners to minimize these as much as possible. I can see that you were in touch with our customer service team yesterday. We’ll follow up with you today regarding your order, and please don’t hesitate to continue in the same message thread — we’re here to help in every way we can to make sure you'll get your order as soon as possible. Ilona / Finnish Design Shop

Posted 3 months ago

“The string side panels are sturdy and great quality.”

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Posted 3 months ago

Hi, Thank you for your review – we’re happy to hear that you were pleased with the delivery and the quality of the product. At the same time, we noticed you rated us only 2 out of 5 stars. We would truly appreciate it if you could let us know how we could have done better. If there is anything unclear or if you need assistance, our customer service team will be happy to help. Ilona / Finnish Design Shop

Posted 3 months ago

“Haven’t received pack age. It’s at least a week late so far. Fred”

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Posted 3 months ago

Hi Fred, Thank you for your feedback! We’re very sorry to hear that you haven’t received your package yet. Unfortunately, US customs has recently been experiencing congestion, which has caused delays in some shipments. I can see that you have already reached out to our customer support yesterday – our team will be in touch with you directly to assist further. Thank you for your patience! Ilona / Finnish Design Shop

Posted 3 months ago

“Le câble est bien trop lon, il est impossible de le tasser dans le boitier qui est à fixer au plafond . Pas d’information accessible sur le site pour savoir si possible de raccourcir soi même le câble avec la pose d’un domino et si cette option est viable Super déçue”

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Posted 3 months ago

Hi Estelle, Thank you for your review. We’re sorry to hear that you were disappointed with the product. It is important to us that you are satisfied with your purchases. If needed, our customer service team will be happy to assist you at info@finnishdesignshop.com. If the product does not meet your expectations, you have the right to return or exchange any product within 30 days of delivery. Ilona/ Finnish Design Shop

Posted 3 months ago

“Great selection of items, reasonable prices with tariffs built into cost.”

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Posted 3 months ago

Hi Beatriz, Thank you for your feedback. We are sorry to hear about your delivery experience. Please note that, at the moment, updated customs procedures may occasionally cause delays at U.S. Customs. We are working closely with our delivery partners to keep delivery times as accurate as possible. Thank you for your understanding! Ilona / Finnish Design Shop

Posted 3 months ago

“I ordered two pillow cases. One was absolutely beautiful. The other had faulty stitching which caused the case to lie oddly on the pillow. I issued a complaint as instructed by the customer service bot. Given the cost and seeming upscale site, I assumed that I receive a quick response. It is now a week later and I have not heard anything. I woudl rather not go through the hassle or expense to return the item as I needed 2. So, it looks like I am goign to take a $50 loss for a defective pillow case. Disappointed.”

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Posted 4 months ago

Hi JoAnne, thank you for your feedback. We are sorry to hear about the stitching issue and your experience. I can see that Olli from our Customer Service team replied to your message last Thursday, but it seems our response may not have reached you? Please also check your spam or junk folder, just in case. If you still can’t find our reply, we kindly ask you to reach out again within the same email thread so we can assist you without delay. Ilona / Finnish Design Shop

Posted 4 months ago

“Snabb leverans. Krångligt och långsamt att returnera vid fel!”

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Posted 4 months ago

Hej Oscar, tack för din feedback. Vi är väldigt ledsna att ett av glasen anlände trasigt. Tyvärr kan vi inte hitta dina orderuppgifter baserat på informationen i din offentliga recension. Vi ber dig därför vänligen kontakta vårt kundserviceteam direkt på info@finnishdesignshop.com, så att vi kan hantera detta som en reklamation och ordna en ersättningsprodukt eller återbetalning till dig utan dröjsmål. Ilona / Finnish Design Shop

Posted 4 months ago

“Je n’est pas encore reçu mon colis… il semble être chez ups à rivières du loup ? J’attends toujours”

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Posted 5 months ago

“The product is as described and was packaged appropriately. I reached out to someone in your Facebook page and they responded asking how they could help.”

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Posted 6 months ago

“Ordered to Canada and got stuck with $30 duty fees.”

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Posted 7 months ago

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