“The website is slick, but operations are poor and they do not own their shortcomings and mistakes. I have bought ca. 20 items with them and 3 were heavily difected (circa 15% of value). One item was sent out damaged twice - they clearly have very light quality control processes in their warehouse and rely on customers sending back difected item. Poor customer service and proposition: I will not buy again from them”
Hi, Thank you so much for taking the time to provide feedback on your experience. We greatly appreciate your honesty and willingness to share your thoughts.
We sincerely apologize for the the inconvenience this has caused you and that you have received items damaged. I can see you have been in contact with our customer service team regarding the claim.
We understand how frustrating this must have been for you, and we fully understand your disappointment with our customer service and overall proposition. Your feedback is extremely valuable to us as it allows us to identify areas for improvement and take the necessary steps to rectify these issues.
Best regards,
Sanna
“Mi piacciono i vostri prodotti, le newsletter che inviate, mi piace guardare il sito in cerca di desideri.
Vi seguo da alcuni anni e vedo purtroppo il continuo aumento dei prezzi.”
“In ogni aspetto, dalla ottima qualità dei prodotti al tempo di consegna e all’accurato confezionamento del pacco. Oltre a questo voi con la vostra gentilezza.”
