Ciao Rosanna,
Grazie per il tuo feedback e ci dispiace molto per questo ritardo eccezionalmente lungo — comprendiamo pienamente quanto la situazione possa essere frustrante. Ti porgiamo le nostre più sincere scuse.
Il nostro Servizio Clienti ti contatterà direttamente entro e non oltre domani per verificare la situazione e fornirti un aggiornamento.
Cordiali saluti,
Ilona /Finnish Design Shop
Thank you for your feedback. We’re sorry to hear the delivery did not meet your expectations. Please feel free to contact our customer service if you still need assistance.
With best regards,
Pia-Noora
Finnish Design Shop
“pessima esperienza. ordine fatto il primo dicembre .prima nessuna risposta riguardo il
Ritardo , poi vedo arrivare solo un pezzo dei due ordini. Alla mail di contestazione mi liquidano dicendo che era stata messa una firma (falsa) e che nn avrebbero potuto fare molto . Ho dovuto contattare più volte i vari dhl locali pregando di risolvere la questione ( avrei perso più di 700 euro ) . Non acquisterò più qui.”
Thank you for your feedback, and we’re very sorry for your experience.
The situation you describe does not reflect the level of service we aim to provide to our customers. We apologize for the delivery issues and the inconvenience caused. Unfortunately, our customer service has been experiencing a high volume of inquiries, and we’re sorry for the delay in our responses. We’re doing our best to catch up as quickly as possible. Please feel free to contact our customer service team again if you would like to review the situation with us or if the matter has not yet been fully resolved.
With best regards,
Pia-Noora
Finnish Design Shop
Thank you for your feedback, and we’re sorry for the inconvenience caused by the delay. We’re glad to see in our system that the parcel has now been delivered. If there are any issues with the order, our customer service team will be happy to assist you.
With best regards,
Pia-Noora
Finnish Design Shop
Thank you for your feedback, and we’re sorry for the inconvenience caused by the delay. We’re glad to see in our system that the parcel has now been delivered. If there are any issues with the order, our customer service team will be happy to assist you.
With best regards,
Pia-Noora / Finnish Design Shop
