First Furniture Reviews

Name: First Furniture
Rating: 2.06

2.1 Rating 36 Reviews

25 %

of reviewers recommend First Furniture

2.1

Based on 36 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About First Furniture:

First Furniture is one of the UK's leading online retailers for indoor and outdoor furniture. We supply top quality brands and very competitive prices. We constantly monitor our prices against our competitors to ensure we are the cheapest online. We have ?

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First Furniture 2 star review on 13th May 2016

Michael Jones

Anonymous

Anonymous // 01/01/2019

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“saw the mattress at a good price, ordered and paid for, good comunication with the sales assistant three weeks delivery verry pleased, i have used this company several times before and no problems thank you chris.”

Helpful Report

Posted 3 months ago

“"I met theresachin recovery group through a recommendation from my DCI brother-in-law. He had seen me go through thick and thin to get the funds snatched away in seconds by a lazy fraudulent "company", called Algoforex. He went through his police forensics and records until he came up with one final name, theresachin recovery group, who is the top-ranked in terms of feedback and reviews after tackling recovery cases. This was reassuring but I couldn't help holding a delay before I reached out to them, I emailed and call/whatsapp them on theresachin1212(AT)GMAIL(DOT)COM and WhatsApp: (PLUS)1 (234) 300‑1544. We are talking about $854,550 at stake so to a 29-year-old, that was a lot of money. This just didn't seem possible. At least from my previous experiences. When I said I screamed when I received a bank notification of a deposit of $854,550 it's because I did. In case you are going through an issue concerning your funds maybe in crypto or cash fraud, just try them out and maybe your testimony will be someone else's redemption."”

Helpful Report

Posted 3 months ago

“Ordered and paid for a table & chairs and sideboard on 30 January 2024. Unfortunately no correspondence since initial receipt. No answer from numerous telephone calls, emails and WhatsApp. Obviously there are problems with this company, so please DO NOT order anything from them. Now in the process of arranging a charge back from my credit card company.”

Helpful Report

Posted 9 months ago

“No delivery date, no product, no refund. Having to set my bank on them. Clearly on the verge of going under with this behaviour.”

Helpful Report

Posted 10 months ago

“We bought a bedroom set from them in January 2023 and paid mostly cash and put a small amount on their credit company. Don't have any issues with Furniture Mall but who they use for credit isn't who I'd ever use again. I always paid more than the monthly minimum thru June and thought it was paid off because I never received anymore monthly statement from them and then noticed my credit rating dropped in December so I looked up my Experian report and saw I had two overdue payments. Called the company asking what was the issue and they told me to challenge it so I did. Didn't help. Can't believe they just used my overpayments to pay the monthly amount and then charged me penalties without any notification what so ever. Don't recommend this company at all.”

Helpful Report

Posted 10 months ago

“Ordered dining table 12/12 no show after 2 weeks chased it with the company to be told the item is discontinued....been trying to get my money back since. Totally rubbish company avoid at all costs They are a joke loads of good company's out there...they should hang their heads in shame!!! Disgusting!!”

Helpful Report

Posted 10 months ago

“If I could score 0 stars I would. Order placed on 6th October, heard nothing regarding the delivery since. Called them on 15th October to ask for an update, vague answer given of “oh it should be dispatched next week”. Two weeks pass by, again nothing. Called again, 25th October, the guy on the phone advises me that he can’t get through to the manufacturers and that he will call or email me back with an update. Guess what, I don’t hear anything again. Email sent on 28th asking for an update, no response. Shock. Called again, 29th October, at this point they decide to tell me that they are no longer able to fulfil my order as they have decided not to sell the chairs individually anymore. When exactly they were planning on letting me know this I’d love to know. Almost 4 weeks since my order was submitted. Now I’m stuck with 2 chairs and one missing with their only resolution being I buy a pair when I only need one. Bloody ridiculous. Scam company.”

Helpful Report

Posted 3 years ago

“How is this company still going. They are the biggest scam. I placed an order for a dinning chair which was supposed to be express delivery. 2 weeks later no sign of my order no information as to when I can get my order nothing. Tried calling a machine answers. 4 email sent to them with no response. Avoid please”

Helpful Report

Posted 3 years ago

“Juust avoid this company for ur own good”

Helpful Report

Posted 3 years ago

“missing items called up and they said to email. No email in inbox”

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Posted 4 years ago

“STAY AWAY. DO NOT ORDER. NO REFUND POLICY. NO CUSTOMER SERVICE. POOR QUALITY GOODS.”

Helpful Report

Posted 4 years ago

“Not happy with 1st furniture for accusing us as a customer of damaging a chair from unpacking and not believing us as a customer that one table leg is unsatisfactory”

Helpful Report

Posted 4 years ago

“Misleading advertisement said they would take £30 off for Refusing Caution At the door and Refused The scatty cushion ... £108 what a rip-off.... Just returned it... Post to be free postage they are now saying they they’re going to deduct the postage from the original price of the item.... “ Very poor quality ... Didn’t communicate with me as the customer services” communicated with PayPal very unprofessional... Last week the site wasn’t up and running they were not answering phone calls .... # I’m Now Starting court proceedings # Against this company to get my money back.... Definitely in the future would not be considering buying from this company... It runs two websites one is a clock ticking down making out that you’re going to miss out on a bargain it’s just misleading how are you going to miss out on the item when it’s a pre-order from stock... It advertises the cushion and the frame .... Good luck if you buy from this company it has a very bad track record of customer service... I’ve had to give it a stir I will give it minus stairs.... Barry Wise”

Helpful Report

Posted 4 years ago

“Fast delivery, great quality, cheapest price and well packaged. The customer service was great too - they kept me informed throughout.”

Helpful Report

Posted 4 years ago

“We ordered some garden furniture from First Furniture, mainly because all other websites were saying that delivery wouldn’t be made for weeks doe to Lockdown. First Furniture said it would be 5 to 7 working days. The price was a few pounds dearer than some other outlets but we ordered and it arrived within 5 working days. We’ve ordered from here before and they were very helpful.”

Helpful Report

Posted 4 years ago

“I have ordered a bunk bed and was delivered with a drawer however the drawer didn't fit. One of the guys took a picture and said i'll get a new one. Still haven't heard from them.”

Helpful Report

Posted 4 years ago

“Definitely avoid buying from this place ordered our sofa got told a date and time no sofa delivered we rang asking why to be told another time still no show of delivery we rang again to get told a further later time THIS COMPANY ARE BEYOND A JOKE AVOID ORDERING WITH THEM AT ALL COST YOU WILL PAY FOR DELIVERY THAT'S NOT AT ALL A RELIABLE SERVICE AVOID THIS COMPANY”

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Posted 5 years ago

“Very good and excellent products”

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Posted 6 years ago

“I have ordered my home furniture from first furniture. I have purchased 2 tables and a sofa which is made from solid wood and of top quality. There is a significant difference in prices as compared to different furniture sellers in the market. I was so obliged by their services offered. I would recommend everyone that you should consider first furniture for purchasing home/office furniture. Happy purchasing :)”

Helpful Report

Posted 6 years ago

“Absolute disgusting customer service I ordered a bed that they had priced online incorrectly their error not mine they have taken my money on Monday and not until I contacted them today Wednesday they have told me the order is cancelled so when they was going to call and let me know I do not know?? However the order has been cancelled I have no bed and am now out of pocket RUDE STAFF shambles DO NOT ORDER FROM HERE!!”

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Posted 6 years ago

First Furniture is rated 2.1 based on 36 reviews