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First Furniture Reviews

1.9 Rating 34 Reviews

21 %

of reviewers recommend First Furniture

Company Reviews

1.9

Based on 34 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About First Furniture:

First Furniture is one of the UK's leading online retailers for indoor and outdoor furniture. We supply top quality brands and very competitive prices. We constantly monitor our prices against our competitors to ensure we are the cheapest online. We have ?

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First Furniture 2 star review on 13th May 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, great quality, cheapest price and well packaged. The customer service was great too - they kept me informed throughout.”

Posted 3 years ago

“We ordered some garden furniture from First Furniture, mainly because all other websites were saying that delivery wouldn’t be made for weeks doe to Lockdown. First Furniture said it would be 5 to 7 working days. The price was a few pounds dearer than some other outlets but we ordered and it arrived within 5 working days. We’ve ordered from here before and they were very helpful.”

Posted 3 years ago

“Very good and excellent products”

Posted 5 years ago

“I have ordered my home furniture from first furniture. I have purchased 2 tables and a sofa which is made from solid wood and of top quality. There is a significant difference in prices as compared to different furniture sellers in the market. I was so obliged by their services offered. I would recommend everyone that you should consider first furniture for purchasing home/office furniture. Happy purchasing :)”

Posted 5 years ago

“Ordered headboars on Tuesday, delivered on Friday. Product quality absolutely fine. I experienced no problems at all with this company”

Posted 6 years ago

“To be honest I had a few reservations about buying after reading some of the reviews but from start to finish my buying experience was excellent. The only blip was not receiving the text from the courier company with a time slot for the next day but one 2 minute call to First Furniture and I had the information and an apology. After delivery I had a courtesy call to check all was ok. I would not hesitate to buy from them again and I will recommend to friends and family”

Posted 6 years ago

“I received goods on time packed well and man was nice who delivered great table good quality all in great”

Posted 6 years ago

“Ordered a sun lounger which showed in the picture a headrest. There was virtually no description on the lounger but I assume it came with the headrest cushion as it did not say otherwise. I could have got it cheaper elsewhere but wanted the cushion. I had to chase up the delivery but when I got no cushion I emailed them. The sunlounger itself is OK but I have now emailed 3 times, no response. Obviously once they'e got your money they're not interested. I will not be using them again and would advise anyone else not to either. From reading the reviews they are very hit and miss.”

Posted 5 years ago

“This company may be called 1st but their service falls a long way short. I ordered a simple outside chair cushion on May 1st by May 6th I was a little concerned so contacted them. They promised to get it delivered early this week 9th - 10th May but nothing. So contacted them again no reply. Contacted Sage their payments machine told them I intended to charge back the payment. Low and behold 1st called me and promised delivery today May 13th 3.30 now still delivery waited all day. My advice don't GO there. They are the worst customer service furniture I have come across, 16 years online trading.”

First Furniture 2 star review on 13th May 2016

Posted 7 years ago

“I ordered two chairs form their web site the colour when they arrived was nothing like the site ( dark brown almost black instead of tan) and when I phoned the help number I was told that they had sold many of these chairs and had no complaints so it was just my hard luck”

Posted 8 years ago

“Ordered and paid for a table & chairs and sideboard on 30 January 2024. Unfortunately no correspondence since initial receipt. No answer from numerous telephone calls, emails and WhatsApp. Obviously there are problems with this company, so please DO NOT order anything from them. Now in the process of arranging a charge back from my credit card company.”

Posted 2 months ago

“No delivery date, no product, no refund. Having to set my bank on them. Clearly on the verge of going under with this behaviour.”

Posted 2 months ago

“We bought a bedroom set from them in January 2023 and paid mostly cash and put a small amount on their credit company. Don't have any issues with Furniture Mall but who they use for credit isn't who I'd ever use again. I always paid more than the monthly minimum thru June and thought it was paid off because I never received anymore monthly statement from them and then noticed my credit rating dropped in December so I looked up my Experian report and saw I had two overdue payments. Called the company asking what was the issue and they told me to challenge it so I did. Didn't help. Can't believe they just used my overpayments to pay the monthly amount and then charged me penalties without any notification what so ever. Don't recommend this company at all.”

Posted 2 months ago

“Ordered dining table 12/12 no show after 2 weeks chased it with the company to be told the item is discontinued....been trying to get my money back since. Totally rubbish company avoid at all costs They are a joke loads of good company's out there...they should hang their heads in shame!!! Disgusting!!”

Posted 2 months ago

“If I could score 0 stars I would. Order placed on 6th October, heard nothing regarding the delivery since. Called them on 15th October to ask for an update, vague answer given of “oh it should be dispatched next week”. Two weeks pass by, again nothing. Called again, 25th October, the guy on the phone advises me that he can’t get through to the manufacturers and that he will call or email me back with an update. Guess what, I don’t hear anything again. Email sent on 28th asking for an update, no response. Shock. Called again, 29th October, at this point they decide to tell me that they are no longer able to fulfil my order as they have decided not to sell the chairs individually anymore. When exactly they were planning on letting me know this I’d love to know. Almost 4 weeks since my order was submitted. Now I’m stuck with 2 chairs and one missing with their only resolution being I buy a pair when I only need one. Bloody ridiculous. Scam company.”

Posted 2 years ago

“How is this company still going. They are the biggest scam. I placed an order for a dinning chair which was supposed to be express delivery. 2 weeks later no sign of my order no information as to when I can get my order nothing. Tried calling a machine answers. 4 email sent to them with no response. Avoid please”

Posted 3 years ago

“Juust avoid this company for ur own good”

Posted 3 years ago

“missing items called up and they said to email. No email in inbox”

Posted 3 years ago

“STAY AWAY. DO NOT ORDER. NO REFUND POLICY. NO CUSTOMER SERVICE. POOR QUALITY GOODS.”

Posted 3 years ago

“Not happy with 1st furniture for accusing us as a customer of damaging a chair from unpacking and not believing us as a customer that one table leg is unsatisfactory”

Posted 3 years ago

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First Furniture is rated 1.9 based on 34 reviews