“the staff member at the counter at Hull station was very helpful and made a great effor to ensure that I got the best available price. She informed me about the weekend supplement etc.
Excellent cusotmer service - I wish I had made a note of her name!”
“I use hull trains to travel to London to visit my children and and their families and have always had courteous treatment from the staff on the train and feel I am well looked after”
“I love Hull Trains and recommend them to everyone. The staff are courteous and always very helpful and the trains are clean, modern and roomy. Free wi fi is a plus and Hull Trains were doing this long before anyone else. Hull Trains puts all the other operators to shame. The service to London is really excellent and I always try to book with Hull Trains when I can knowing that I am guaranteed to have an excellent journey.”
“Everything about Hull Trains is great. Their prices are fantastic if you buy well ahead of travelling. The staff are super helpful. The trains are usually close to on time - even when there are problems on the lines. Comfortable and convenient.”
“Hull Trains are brilliant! I have travelled from London to Hull (return) at least six times this year (and in previous years too!) - never once have I been disappointed! They are always on time, they are always clean and moreover, every member of staff is extremely friendly and helpful. Have a great Christmas and see you in 2016!”
“I use Hull trains to visit my daughter in London. I have always found them to be clean, on time and a reliable service. The staff at paragon Interchange ticket desk are not always good however- some have an off hand attitude, and not always polite.The staff on the trains are always lovely. I buy my tickets now online. The trains however are great!”
“Very pleasant staff.
The fresh milk and unlimited cups of tea in !st class is great.
The 1st class catering is very good.
the comfort in both classes is very good.
It makes for a very pleasant journey.”
“It's easy to book .. Prices are competitive rather much better if bought in advance .. Wifi is good on trains .. Clean and tidy throughout .. Friendly staff too . We lost a wallet on the train. Which was found avc returned in hours . Big thanks”
“I always find Hull train bookings to be easy and economical. The service direct to London is great and the staff onboard are always helpful and cheerful.”
“My wife and I are regular users of Hull trains as we make frequent trips to London and back to Hull. We consider ourselves lucky to have this direct service and we have been entirely happy with the service have received from a pleasant and cheerful staff team.”
“Hull Trains mean
you don't have to change at Doncaster;
online ordering is easy
tickets are delivered quickly
you get friendly staff with fabulous local accents!
My London friends now all opt for Hull Trains to visit us!”
“Hull trains demonstrate excellent service, from the booking to the travelling. They are my first choice train to London. The staff that work in the first class carriage are efficient and friendly....they go...pardon the pun...the 'extra mile'.”
“I tried other sites when needing to book train tickets but having found Hulltrains.co.uk I wouldn't use any other. I find the site easy to use and am pleased to say that I have never been let down and have no complaints at all about the service.”
“The train was very clean and my ride was very smooth. The ticket checker was a very nice man. There could be a little more shelf space for luggage though.”
“I travel to London regularly from Brough although have also travelled on the east coast and west coast lines with other operators. The is no doubt in my mind that Hull Trains is the best. Both standard class and first class are really good but what really makes a difference is the friendliness of the staff. That can make for a unique customer experience. Being from the Hull area, I call it the Village Train because that is how it feels - like being at home somehow.”
