“I always travel by Hull Trains to Edinburgh and down to London a few times a year. It's a treat to look forward to with nice clean coaches, good tea, coffee and snacks. The only negative is if I have to travel in a hurry and the tickets are more expensive than taking the car, so the last two times I've been away I've driven to save money, about £50. Otherwise I'm a totally satisfied customer.”
“We travel on First Hull Trains regularly (approx every three months) between Hull and London throughout the year and have not had any problems with delays or cancellations for at least four years. The staff are always polite, friendly and helpful.”
“Booked on January 1st 2015 for a 3 person trip to London in March. Luckily I obtained a very cheap rate. Hull Trains provide a punctual and excellent service. Staff are always polite and efficient. Always use Hull Trains for London trips”
“My favourite train company is Hull Trains. I like the convenience of a straight through to London service. The trains are comfortable and always immaculately clean. The staff are polite, helpful and good humoured. Things go wrong from time to time, however the company try hard to rectify issues. When Hull trains are at fault they are quick to compensate if culpable. Fares are reasonable particularly when you book early in advance of journeys.”
“Used a couple of times to get to London from Howden last summer to hook up with Eurostar from St Pancras a very easy stroll from Kings Cross Station. Lucky enough both times to take advantage of good prices for 1st class travel. Despite the carriages being older stock they were very comfortable. The on board staff were extremely polite, helpful and genuinely wanted to ensure you had a good journey. We were well fed and watered throughout our journeys. The standard of food served at your seat was perfectly acceptable and was better than was offered on Eurostar services. Each trip was spot on time. We do not go to London very often but when we do we always check Hull trains website. There are some good deals to be had, especially if you are able to book well in advance. I particularly appreciated the fact you could select a date and the website contacted you when tickets were available to buy. Very useful for good prices.
You provided a service we were very happy to use - well done”
“In mid July I took my grandson on his annual treat from Hull for day in London. We travelled first class for extra service and comfort. Our outward journey was excellent and arrived into King's Cross on time. When we returned to King's Cross at the end of the day, having visited the Houses of Parliament and the new Wembley stadium, we found that our return Hull Train had been cancelled. We were re-routed on an East Coast train to Doncaster and then a Northern Train to Hull. We arrived later than anticipated but more importantly, the standard of service from both companies was not up to that of Hull Trains. When I contacted Hull Trains about this they were prompt and sympathetic in their reply. They refunded the total cost of our return journey.
I was very impressed and pleased by their high standard of customer service and their desire to make amends. We will have no hesitation returning again in 2016.”
“I find HullTrains very good. I travel regularly t o Kings cross in the quiet coach mainly. It is comfortable and usually on time and very good value for money when making an Advance booking.”
“The train was clean and ran on time. Staff were polite and I could hear and understand the announcements. I went to the snack bar for a drink but was a little early but got served anyway. No problems at all with the service. Well done Hull Trains.”
“I travel approximately once a month on Hull Trains.
The staff are generally very helpful and pleasant and well trained
Reliability has improved for me this year
A pleasure to travel on”
“I have travelled with Hull Trains for many years and always found the service first class. The trains run to time and the staff go out of their way to be helpful, and on one occasion the Train Manager directed a member of staff to escort me to the Underground and help me with my luggage as I am disabled and was struggling to cope. I have never had service like this from any other train company, long may it last, it has been exceptional.”
“I have given this five stars because I have always found the service excellent. The booking website is easy to use and tickets have always been received the very next day. Also the service on the train is good.”
“I always choose to travel with First Hull Trains over other train companies, due to their excellent customer service, cheap fares, free WiFi and plenty of legroom. From past experiences, First Hull Trains always ensure the customer is inconvenienced as little as possible by timetable disruptions and do their best to keep passengers happy when things go wrong. I always recommend when friends and family are travelling.”
“I appreciated the tranquil environment within the train as it silently progressed through the countryside without. Prompt departures and efficiently-managed stops make for a reliable and comfortable journey and hassle-free travel.”
“1. Reliable - you've never let me down
2 Friendly - your staff are, without exception, polite and helpful
3 Good value - I travel frequently by public transport (train, bus and tram) in Germany and you come very close to the German standards of efficiency
4 I must admit that the current 'through' trains are just a little short of the standard one could hope for when travelling to London. Having to change at Doncaster is (for me) not a problem because I know the East Coast Virgin train is big, heavy and very, very quiet. I understand you are buying some new trains for the London run - I look forward to that.
Buying train tickets can be a nightmare. Buying tickets for Hull Trains is not; it is easy and 'preiswert'.
Lang may your lum reek”
“Even with problems on the line the Hull Trains team did a very efficient turn around. The team were their usual friendly cheerful and helpful selves.”
