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First Utility Reviews

1.2 Rating 130 Reviews
5 %
of reviewers recommend First Utility
1.2
Based on 130 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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First Utility 1 star review on 13th June 2025
Bernard
First Utility 1 star review on 30th September 2022
Anonymous
First Utility 1 star review on 16th July 2022
Brenda Price
First Utility 1 star review on 16th July 2022
Brenda Price
First Utility 1 star review on 16th July 2022
Brenda Price
Anonymous
Anonymous  // 01/01/2019
I don’t know why I’m being charged so much for.. according to the box attached to the gas and electric I should be paying around 30£ a month. I’m paying 86… on my account it says I’m using around 75£ but they recommend I up my payments to 106… you taking the P*ss!? We’re all struggling for money atm I’m suppose to be a fixed plan where the payments don’t change and then they up it and they are upping it again???
Helpful Report
Posted 3 years ago
Queried on simple information on the meter reading so i could submit it in time to pay the difference and go back to my monthly payments! Some questions were answered other were given in a very patronising manner. Advisor wasn't the best with her customer service skills. Forgot to chase up my £50 cash back for referring a family member but doubt any of us 2 will be getting anything from the company! Total rubbish. Will be looking for a new provider!
Helpful Report
Posted 6 years ago
First Utility is rated 1.2 based on 130 reviews