Login
Start Free Trial Are you a business?? Click Here

First Utility Reviews

1.2 Rating 130 Reviews
5 %
of reviewers recommend First Utility
1.2
Based on 130 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Visit Website

Write Your review

First Utility 1 star review on 13th June 2025
Bernard
First Utility 1 star review on 30th September 2022
Anonymous
First Utility 1 star review on 16th July 2022
Brenda Price
First Utility 1 star review on 16th July 2022
Brenda Price
First Utility 1 star review on 16th July 2022
Brenda Price
Anonymous
Anonymous  // 01/01/2019
The technical support is extremely poor. Be a customer for 5 months and STILL have no reliable broadband. The signal keeps dropping out and the technical support suggested it was my living room lighting!!! Please do not take a contract with these people NB have contacted the Ombudsman re their "service"
Helpful Report
Posted 5 years ago
very bad company dont join them please you will regret for the rest of your life.
Helpful Report
Posted 5 years ago
THEIR GAS AND ELECTRICITY DEALS ARE SECOND TO NONE AND I HAVE JUST RECENTLY PURCHASED THEIR BROADBAND WHICH IS INCREDIBLE VALUE. THE SALES AND AFTER SALES CARE IS FIRST CLASS. I HAVE BEEN RIPPED OFF WITH OTHER SUPPLIERS OF ENERGY AND BROADBAND SO WHAT A RELIEF TO KNOW THEIR IS A REALLY DECENT COMPANY OUT THEIR WHO CARE AND CONSIDER THEIR SERVICE TO CLIENTS A PRIORITY. HIGHLY RECOMMENDED. MANY THANKS TERRY MASON
Helpful Report
Posted 7 years ago
Easy online switch process.. cashback incentives aside i was constantly kept in the loop on my switch progress... a good experience.
Helpful Report
Posted 7 years ago
Not only did first Utility find me the best energy providers to cut my costs in energy, when I had a health problem they proactively helped me to ensure I could afford my needs sympatheticaly and refunded some money in credit I had. Best Customer award for them!
Helpful Report
Posted 8 years ago
First Utility is rated 1.2 based on 130 reviews