First Utility Reviews

"Absolutely terrible customer service. On the phone 2and half hours .. over 2 on hold or shunted around queuing systems Eventually a clerk told me I was rude & was going to cut me off. Couldn\u2019t help me & said I\u2019d get a call back. 6 days on, no call back. Wrote an email to complain that evening & still no reply. Charging me for broadband I cancelled a while back. They just don\u2019t give a toss & will quite easily cut you off for no good reason."

"Several months ago a man came to my house and asked to have a fire hydrant placed on my property. I said no because my property is heavily wooded and I didn\u2019t want my trees cut down. There are places just several feet from my place that have no trees but they both belong to a business so I guess they were not about to ruin their yards. On June 14 of this year they came here while I was gone and cut a very large section out of my property. They completely removed at least 2 dozen trees. The space is large enough for 2 cars to park. My trees are gone and it is so ugly. They put their hydrant in. It will soon turn into a dump when people just pull into that spot and leave trash and brush. I am almost 80 years old and fell in my yard recently breaking my hip. If it turns into a dump I could get a fine unless it is cleaned. I can\u2019t see it from my house so I can\u2019t stop it. I will have to clean it in days the hip pain is not real bad or pay to have it done out of my social security. I have lived here over 30 years and that company has ruined my property."

"Several months ago a man came to my house and asked to have a fire hydrant placed on my property. I said no because my property is heavily wooded and I didn\u2019t want my trees cut down. There are places just several feet from my place that have no trees but they both belong to a business so I guess they were not about to ruin their yards. On June 14 of this year they came here while I was gone and cut a very large section out of my property. They completely removed at least 2 dozen trees. The space is large enough for 2 cars to park. My trees are gone and it is so ugly. They put their hydrant in. It will soon turn into a dump when people just pull into that spot and leave trash and brush. I am almost 80 years old and fell in my yard recently breaking my hip. If it turns into a dump I could get a fine unless it is cleaned. I can\u2019t see it from my house so I can\u2019t stop it. I will have to clean it in days the hip pain is not real bad or pay to have it done out of my social security. I have lived here over 30 years and that company has ruined my property."

"Several months ago a man came to my house and asked to have a fire hydrant placed on my property. I said no because my property is heavily wooded and I didn\u2019t want my trees cut down. There are places just several feet from my place that have no trees but they both belong to a business so I guess they were not about to ruin their yards. On June 14 of this year they came here while I was gone and cut a very large section out of my property. They completely removed at least 2 dozen trees. The space is large enough for 2 cars to park. My trees are gone and it is so ugly. They put their hydrant in. It will soon turn into a dump when people just pull into that spot and leave trash and brush. I am almost 80 years old and fell in my yard recently breaking my hip. If it turns into a dump I could get a fine unless it is cleaned. I can\u2019t see it from my house so I can\u2019t stop it. I will have to clean it in days the hip pain is not real bad or pay to have it done out of my social security. I have lived here over 30 years and that company has ruined my property."