First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keira was absolutely amazing from start to finish and went out her way to get me my perfect car. Communication was constant throughout and any issues we had she resolved promptly. Great service and I love my car 🙂”

Helpful Report

Posted 7 years ago

Hello Naseem, Glowing praise indeed! Thanks so much for taking the time to share your feedback, it's very welcome! We hope the new car is going well and hope to welcome you back should you require another! Happy Motoring, FVL

Posted 7 years ago

“Prompt reply’s to emails and very friendly, helpful staff”

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Posted 7 years ago

“Excelent dedication and costumer service”

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Posted 7 years ago

Hi Marco and thanks for sharing your feedback with us! We hope the new car is going well for you! Happy Motoring, FVL

Posted 7 years ago

“Quick, efficient service.”

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Posted 7 years ago

Hello Mark, Thanks for your kind review! Happy Motoring, FVL

Posted 7 years ago

“Quick, clear and managed expectations from end to end.”

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Posted 7 years ago

“Made it so easy with good polite and first class people to deal with.”

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Posted 7 years ago

“Car was as expected - and the guy who delivered it was excellent”

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Posted 7 years ago

“Extremely helpful at all times during the set up process”

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Posted 7 years ago

Hi Laurence and thanks for your review, it means a great deal. We hope to welcome you back should you need another leased car in the future! Happy Motoring, FVL

Posted 7 years ago

“Good and Easy communication. Thank you”

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Posted 7 years ago

Hello Miroslav, Thanks for taking the time to share your feedback! We hope you enjoy your new car! Happy Motoring, FVL

Posted 7 years ago

“My interaction with Peter Sherry - very personable and understood my requirements.”

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Posted 7 years ago

Hi Alison and thanks for you review, that's great. We hope the new car is doing what you need it to. Happy Motoring, FVL

Posted 7 years ago

“This is entirely inappropriate as I am still awaiting delivery of the vehicle”

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Posted 7 years ago

Hello Anonymous, We don't know how this could have happened. If you could please send your contact details to our customer relations team on crm@fvl.co.uk we will have someone get back in touch to look into this for you. Many thanks, First Vehicle Leasing

Posted 7 years ago

“Simple website, good communication (Chris P); simple process; good communication while waiting for vehicle; good communication around delivery process; on time delivery; good handover.”

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Posted 7 years ago

Hello Chris and thanks for spending the time on sharing your feedback online. We're delighted to hear that you enjoyed the process of leasing your new car. We hope that it's now looking after you well and that we will be your first port of call when it comes time to change. Happy Motoring! FVL

Posted 7 years ago

“Peter was attentive, always in contact and providing updates. We had a problem and he worked hard to try to reach a solution for us. No regrets and happy we picked FVL”

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Posted 7 years ago

Hello Alison and thanks for taking the time out to write your review. Yes sometimes new car orders can go awry or logistics can go against us also, but we have always believed that good communication can help mitigate a challenge, if it can't solve it entirely. Thanks for the 5 star review, we are sure Peter will be happy to hear about your feedback. We hope the new car is going well and we hope we can welcome you back for a slightly smoother transaction next time around! Happy Motoring, FVL

Posted 7 years ago

“Great service”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Always quick to respond to emails and offer a good service”

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Posted 7 years ago

Hello Chris and thanks for sharing your review with us online. We hope the new car is treating you well and hope to welcome you back the next time you need another! Happy Motoring, FVL

Posted 7 years ago

“Michelle Hills and FVL have been outstanding to do business with, Client focussed, patient and flexible. We are just starting our second vehicle lease with them because of their service and value for money.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Excellent people to deal with you choose the vehicle they do all the work, and in my case it was delivered to my house.”

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Posted 7 years ago

Hello John, Thanks for taking the time out to share your feedback. It's very much appreciated. We're delighted to hear that you enjoyed the process and we hope you enjoy your new car. Happy Motoring, FVL

Posted 7 years ago

“I’m very happy with the service I get from Frazer. And I recommend him to my friends when they need a car. Always a pleasure!! Thank you”

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Posted 7 years ago

Hi Paul and thank you for sharing your kind review, we really appreciate it. We hope the new addition is looking after you well and we hope to welcome you back again should you require another! Happy Motoring, FVL

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews