First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous customer service and the willingness to help, especially by our usual contact, Ross Longmuir. He is always willing to go the extra mile, nothing is too much trouble.”

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Posted 7 years ago

Hi Victoria and thanks for taking the time to share your feedback! It means a lot to us and we are sure that Ross will be delighted with the review also. Your continued support means a great deal. Happy Motoring, FVL

Posted 7 years ago

“All very simple and extremely satisfied.”

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Posted 7 years ago

Hello Franco and thanks for sharing your feedback! We hope the new car is going well. Happy Motoring! FVL

Posted 7 years ago

“Got our new car on Friday delivered to our door as promised , many thanks to all at FVL especially Duncan Paterson for all his help & assistance ! Our 4th vehicle through FVL & once again a hassle free process ! We saved ££’s on the car we wanted :-) Thanks again !”

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Posted 7 years ago

Hello Doni and thanks for taking the time leave your review, it means a great deal. We are delighted to hear that you have come back several times for your leased cars and we're sure Duncan will be happy to hear the feedback too. We hope this new car looks after you well! Happy Motoring, FVL

Posted 7 years ago

“They did a good job up until the order was placed. After that the updates were very inaccurate.”

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Posted 7 years ago

Hello Anonymous, We are sorry to hear that our service didn't meet with your expectations. If you would be so kind please email your contact details to our customer services team at crm@fvl.co.uk quoting reference CRMRV13 and someone will come straight back to you on the above. We do hope the new car is going well. Happy Motoring, FVL

Posted 7 years ago

“The switch from my old to my new car was really smooth and well timed although some of this was coincidence, was facilitated by FVL”

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Posted 7 years ago

Hi Lisa and thank so much for the kind review! Yes, we have been known to facilitate coincidence from time to time, for some 20 years this year! We hope the new car is treating you well and we hope to assist you again should you require another in the future. Happy Motoring! FVL

Posted 7 years ago

“As a first time user of leasing a car I was anxious about using this means of procuring a vehicle online. From my initial contact with FVL everyone I have dealt with has been efficient and quick to respond to all of my questions. Never was I given the hard sell. My questions, although important to me were probably rather run of the mill to Ross however they were answered either online or on the phone very quickly and efficiantly. The vehicle was delivered when arranged and all was as expected. Probably the best recomendation I can give is that even at this early stage I would fully expect to use FVL to procure another vehicle when this contract is complete. Thanks again to Ross and the team. Thom”

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Posted 7 years ago

Hello Thom and thanks for taking the time to share your feedback it means a great deal. You have just clearly set out what we are trying to achieve as a business, so it's great to receive a 'Mission Accomplished' in the form of your glowing 5 star review! We hope the new car is going well and we look forward to welcoming you back when you need another vehicle. Happy Motoring! FVL

Posted 7 years ago

“Very happy”

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Posted 7 years ago

Hi Stuart, Thanks for leaving your feedback and for leasing your new car with FVL! We're very happy that you are! Happy Motoring, FVL

Posted 7 years ago

“Extremely. First class service - communication throughout the whole process was second to none!”

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Posted 7 years ago

Hello Martin and thanks very much for sharing your feedback with us! We are delighted to hear that our service was second to none! Hopefully your new car is looking after you well. Happy Motoring, FVL

Posted 7 years ago

“We were kept well informed throughout. It was a seamless process. The car arrived first thing in the morning”

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Posted 7 years ago

“Everything agreed with the company is what happened easy process explained and professional on the phone”

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Posted 7 years ago

“Excellent efficient service from FVL. Seamless from start to finish, from date of order to day of delivery. Great price too! Highly recommended!”

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Posted 7 years ago

“No issues in any conversation with them”

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Posted 7 years ago

“This is the first time I have leased a car. I found FVL very helpful & informative. The process was very straight forward & I have been happy with the service I received”

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Posted 7 years ago

“Weekly email updates and various calls to ensure we were kept updated. Chris and the girls were fantastic.”

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Posted 7 years ago

Hello Allan and thanks so much for sharing your feedback. It's very much appreciated! We're sure Chris and the team will be delighted to hear about your review. We hope the new car is treating you well! Happy Motoring, FVL

Posted 7 years ago

“Very good and cheap quotes .They are there for you every step of the way.”

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Posted 7 years ago

Hello Mark and thanks leaving your review. We hope your new car is going well! Happy Motoring, FVL

Posted 7 years ago

“Very helpful choosing our new vehicle”

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Posted 7 years ago

“Great service, efficient, knowledgeable, good value”

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Posted 7 years ago

Hi Andrew and thanks for your valuable feedback! We hope the new car is looking after you well. Happy Motoring, FVL

Posted 7 years ago

“Very efficient service”

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Posted 7 years ago

“This is our second car from Frazer at FVL. Highly recommend. All staff are fab and kept us up to date through the process of waiting on our new one being delivered.”

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Posted 7 years ago

Hi Mark and Debbie! Thanks for taking the time to share your feedback with us, it's very much appreciated. We are delighted that you returned for another vehicle and we're sure Frazer will be delighted to hear the feedback too! We hope the new car is doing the job for you. Happy Motoring, FVL.

Posted 7 years ago

“Arranging a new vehicle for me.”

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Posted 7 years ago

Thanks Karen! We hope the new car is going well for you. Happy Motoring, FVL

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews