First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great deal on new car with good spec! Fast delivery! Easy and helpful to deal with!”

Helpful Report

Posted 7 years ago

Hello Michelle and thanks for the fantastic feedback. We hope your new car is going well. Happy Motoring, FVL

Posted 7 years ago

“The actual first part of starting my second leasing agreement, was ok, the initial contact and quotes that I received were given to me very quickly and any queries were dealt with straight away, and all the paperwork was dealt with speed. The date of delivery also was on the due date. But...... When I received the email confirming the date of delivery I was given the new registration of the vehicle, I duly informed my insurance company, and my yearly car park permit of the change. After the delivery driver had departed, we noticed that the re,gistration was different to the one we had been given, which if I had driven the vehicle I would have been uninsured. This seems to me to be negligent and could have caused a lot trouble if the vehicle had been used. Luckily it was not!!!!”

Helpful Report

Posted 7 years ago

Dear Anonymous, We are sorry to hear that your vehicle arrived with the incorrect registration number plates assigned to it. If you would be so kind, please send your contact details to our customer services team on crm@fvl.co.uk and one of agents can look into this further for you. Other wise we hope you have the matter resolved and you can now enjoy the new car. Happy Motoring, FVL

Posted 7 years ago

Hello Anonymous, We are sorry to hear that your new vehicle arrived with the incorrect number plates assigned. If you would be so kind, please send your contact details across to our customer services team on crm@fvl.co.uk and one of our agents can look into this further for you. We do hope that the challenge is now resolved and you can enjoy your new car. Happy Motoring, FVL

Posted 7 years ago

Hello Anonymous, We are sorry to hear that your new vehicle arrived with the incorrect registration number assigned. This is not how we would like you to receive your new car. If you would be so kind, please could you send your contact details to our customer services team on crm@fvl.co.uk and they can investigate this for you further. We do hope that the matter is now resolved and that you can now enjoy your new car. Happy Motoring, FVL

Posted 7 years ago

“just like to say the staff at FVL were exellent in there service from start to finish and found me the car that ticked all the boxes ....especially Peter Sherry who i have dealt with over the leasing of two cars in the last four years and is a credit to the company ... he is always available to answer any questions that i have raised and even went the extra mile when he was on a secondment away from Scotland ...i would definitely recommend FVL to anyone having thoughts of leasing...i will def. use this company again when my lease is due in three years time...... Frankie....newcastle Upon Tyne.”

First Vehicle Leasing 5 star review on 18th February 2019

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Posted 7 years ago

Hello Frankie and thanks so much for taking the time to share your feedback. We are delighted to hear that Peter and the business has met your expectations and that you have returned for another car. We hope the new car is treating you very well. Happy Motoring, FVL PS We wouldn't normally post non-car pics, but the Tyne is looking particularly fine in this one, so thought it wouldn't hurt! Thanks.

Posted 7 years ago

“Good service”

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Posted 7 years ago

“Communication very good, great staff. Pricing on website confusing. For instance when you make an initial payment of 3/6/12 months you will still pay 35 monthly payments in addition to this but at a discount.”

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Posted 7 years ago

Thanks for your feedback David, it's appreciated. Yes the more you put in initially the smaller the monthly rental and vice versa! And don't forget our account mangers can tailor the term to suit. We hope the new car is doing well. Happy Motoring, FVL

Posted 7 years ago

“Helpful and easy to work with”

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Posted 7 years ago

“Swift response rate, polite service and customer centred.”

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Posted 7 years ago

Thank you very much Gillian. We hope the new car is going well. Happy Motoring, FVL

Posted 7 years ago

“My initial enquiry was met with a comprehensive spread Of information on cost choice which enable me promptly To reach a leasing decision. This I put down to the authoritative skill that the sales person had at his finger Tips in brand knowledge which was comforting for an initial call!”

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Posted 7 years ago

Hello Michael. This is fantastic feedback thank you. We will be sure and look into this to find out exactly what went right!! We hope the new car is going well and we hope to welcome you back should you have the need for another lease car. Happy Motoring, FVL

Posted 7 years ago

“Service was great from start to finish.”

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Posted 7 years ago

Thank you very much Lorraine! We hope the new car is going well! Happy Motoring, FVL

Posted 7 years ago

“David was excellent in helping us source a suitable vehicle. We needed a quick turnaround due to changed family circumstances, David came through for us 100%”

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Posted 7 years ago

“excellent service as always. everything works perfectly and nice people to deal with”

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Posted 7 years ago

Hello Nick and thanks for sharing your feedback it's very much appreciated. And thanks for coming back to us, our repeat customers mean a great deal to us. We hope the latest addition is looking after you well! Happy Motoring, FVL

Posted 7 years ago

“Right car at best price”

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Posted 7 years ago

“Would not recommend First Vehicle Leasing to anyone awful experience from start to finish. Being lied too and laughed at on the phone unacceptable when enquiring on an update on my car. The was car delivered filthy not signed for by myself no handover. Just unpleasant experience suggest buying a car from a dealership not a back street broker who has no respect customers.”

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Posted 7 years ago

Dear Anonymous, Please send your contact details to our customer service team on CRM@FVL.co.uk and we will be happy to discuss your grievance. Many thanks, FVL

Posted 7 years ago

“Great Deal”

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Posted 7 years ago

Hi Nigel and thanks for our 5 Star Review! That's great. Happy Motoring, FVL

Posted 7 years ago

“Very helpful and efficient”

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Posted 7 years ago

“Came up with the goods with little hassle”

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Posted 7 years ago

“Friendly and helpful staff. Kept me regularly informed of delivery date. Assisted with return of old lease car”

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Posted 7 years ago

Hi Alan. Thanks for taking the time to share your feedback that's brilliant. Happy Motoring, FVL

Posted 7 years ago

“Solved all my concerns”

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Posted 7 years ago

“First class service”

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Posted 7 years ago

“Extremly helpful great staff”

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Posted 7 years ago

Hi Steve and thanks for leaving your review. We hope the new car is looking after you. Happy Motoring, FVL

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews