“Been with FD 12Y+
Bank accounts, savings, sending money abroad - faultless and first rate service throughout. The reviews about poor service are ridiculous in my opinion. Every interaction I have ever had has been first class, and its still a free service. Brilliant.
Staff uber helpful, knowledgeable and friendly. 10/10 thank you.”
“These reviews are NONSENSE.
Look at Trustpilot.
I have banked with FD for over 10Y - accounts, savings, move money abroad....
Never have I received anything less than outstanding service !
I would recommend to anyone.
I have friends also with 10+Y at FD, no moans either....
10/10.”
“Customer service is second to none. Anytime I call them there are just happy, polite and get me sorted straight away.
Call back service if they are busy is super too.”
“Having bad experiences with other banks I moved to First Direct about 8 years ago and I am never one to leave reviews. But their customer service every time are the friendliest and most helpful people I've spoken to on the phone in any company. I've had dozens and dozens of calls with them now and each time the advisors are always very polite, friendly and clear and helpful in the way that they speak. The app and online banking security levels make me feel safe with my banking.”
“They provide a personal service professionally delivered. Their security and fraud expertise is first class. Their assistance is given without exception and is always overtly helpful. A people's bank.”
