Fish4Dogs US Reviews

Name: Fish4Dogs US
Rating: 4.74

4.7 Rating 541 Reviews

94 %

of reviewers recommend Fish4Dogs US

4.7

Based on 541 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

+1-888-752-3939

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Fish4Dogs US 5 star review on 17th July 2023

Colleen Winslow

Fish4Dogs US 5 star review on 9th June 2023

Anonymous

Fish4Dogs US 5 star review on 24th May 2023

Anonymous

Fish4Dogs US 5 star review on 3rd May 2023

Angel Lopez

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only received half of my order and I have reached out multiple times and gotten no response.”

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Posted 9 months ago

“I got the sample pack, the 3.5lb of puppy food, and the freeze dried fish treats. Neither of my poms will eat the dry food and only one will eat the treats. This is a no go for my household.”

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Posted 10 months ago

“The items I ordered were sent to the wrong address. I've still not received my items.”

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Posted 1 year ago

“Neither one of my dogs would try this. They smelled it and walked away.”

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Posted 1 year ago

Hi there, we appreciate your review. If your dogs are unfamiliar with the taste and smell of fish, we recommend mixing it with their current food for about two weeks while slowly decreasing the old food and increasing the fish food or treat. Hope this helps.

Posted 1 year ago

“For some strange reason only 1 of my dogs will eat these products. Nearly $400 down the drain. Disappointed why my other dog won’t touch them. Hopefully my new pups I’m getting soon will like them.”

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Posted 1 year ago

“Can't write a review on something I haven't received yet.”

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Posted 3 years ago

Hi There Kathleen, Allow us to apologize for the shipment delay. USPS is experiencing high volumes and is apparently shutting down certain facilities as workers contract COVID-19. This is not our typical shipping service by any means. We will process a new order for you shipping with a different carrier in hopes that it arrives to you more quickly now that the holidays are past. Kind regards - The Fish4Dogs Team

Posted 3 years ago

“I can't write a review because I placed an order over two weeks ago and still have not received the items.”

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Posted 3 years ago

Hi Mary, Due to high demand on shipping carriers this holiday season we have experienced above average shipping times across the board. We are very sorry for the inconvenience. Your order is still showing as "in transit to destination" status via the USPS tracking code. Please contact customer support at orders@fish4dogsus.com so we can go over some options to help resolve this for you. Thanks!

Posted 3 years ago

“My dogs didnt like it as much as I would have liked. No difference in their behavior or anything.Still licking paws and itching.”

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Posted 3 years ago

“I received the Calamari treats, that I ordered, along with the rest of my first order from fish4dogs. The Calamari treats were coated with a white substance, that looked like mold. I called and spoke to a representative, who, while very polite, told me I had ordered a short sell date item (I did not realize that I had done so), and that it was "ok" to feed these to my dog. I did not even consider feeding them to our Westie girl. I disposed of my entire order. I was hoping that fish4dogs would be a nutritious addition to our Westie's diet and was disappointed to receive old product.”

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Posted 3 years ago

Hi there, and thanks for your review. On the package is a disclaimer that a substance known as "bloom" will form on these specific treats due to the way they are cured and prepared. This is perfectly normal and the same bloom that forms on many cured meats. Sending new treats with a fresh date would, unfortunately, result in the same situation. When we sell a short-dated product at a discount, we always note and highlight the product description for customer information. We are happy to send a different product for you to try or completely refund your order. Please contact info@fish4dogsus.com if you have not already done so to rectify this in the best way possible. All the best, Fish4Dogs Team

Posted 3 years ago

“Havent received package yet. Why send a review before i even get it.”

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Posted 4 years ago

Thanks for the feedback Joy. Our apologies that you received a review request before your product arrived. Within the US packages usually arrive in under 7 days, Canada can take a bit longer due to customs. Happy to report that it looks like your package crossed through Canadian customs on the 17th and should be at your door very soon. If you have not received an email with tracking info, please email info@fish4dogsus.com and we can assist you with that. Have a great day, The F4D Team

Posted 4 years ago

“Haven’t received my order yet”

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Posted 4 years ago

Hi Shannon! Thanks for your feedback. Our apologies, as this isn't typical for our shipping standard. Please be on the lookout for a private message from us to go over the details of your specific order. It crossed Canadian customs today! All the best, The F4D Team

Posted 4 years ago

Fish4Dogs US is rated 4.7 based on 541 reviews