“I was so excited to receive my ivory reformer. No issues with postage. The unboxing and assembling process was so easy. The quality and stability of the ivory reformer is great. I feel safe using the machine. The suede lining in the hand and foot straps is AMAZING makes it way more comfortable. I workout on the machine most days. I would 100% reccomend as a home machine.”
“I won’t to say a big thank you to AJ who has helped me immensely and immediately when I ordered my reformer. I stuffed up the payment and he cancelled it immediately and I received my refund (while he was on holidays) so I could pay properly. He has also helped me when eventually got home after it was delivered a few weeks prior. He responded to my texts immediately and help me out a lot. I suffer from PTSD, anxiety and depression and can’t get to a gym because of these issues. And I know that regular exercise helps me mentally. I’m really looking forward to using my reformer in my own home to help with my ongoing therapy. It was easy to set up and it is a very sturdy machine. Just as good as the one I used when I went to a exercise physiologist. Thank you again AJ.”
“I just received my Pilates Reformer Ivory and I am so happy. The quality is fantastic, easy to put together. It was shipped the very next day. Highly recommend A+++”
“I ordered a Onyx Reformer but due to stock issues I was upgraded to a Onyx Fold Reformer at no additional cost.
The reformer is not the same as a commerical machine however it is ideal for a home workout machine.
Any issues and or questions I have had have been answered immeadiately via email.
Would I buy a machine from Fitboutique again?
Yes”
“The FitBoutique Full Body Trainer is a game-changer for anyone looking to elevate their fitness routine with a versatile, compact, and highly effective piece of equipment. As someone who values efficient workouts, I was excited to try it out—and it exceeded expectations on multiple fronts.”
“I'd been looking at the ivory Reformer for a while and finally decided to pull the trigger. It literally arrived within two days of purchase! Such a sleek machine—I recommend it 100%.”
“Have been looking for some gym home equipment for a while now and came across this brand. The quality and make is solid and that makes a massive difference when it comes to workout gear. Can't recommend it enough”
“I bought the onyx reformer. My experience with Fitboutique customer service has been excellent. Aj was very helpful from the start. The reformer arrived from Melbourne within a week. I was kept up to date with the shipping.
Being new to Pilates I needed a bit of extra support setting the reformer up. Again the customer service was wonderful.”
“I love the reformer itself but it took over 7 weeks to arrive and I wasn’t happy with the lack of communication.
The reformer arrived with a big scratch down one side but its just way too much trouble to ask them to do anything about it.”
Hi Adrian,
Thank you for sharing your feedback, and we’re glad to hear you’re enjoying the reformer itself. We’re very sorry to hear about the delay in delivery and the communication issues—this isn’t the experience we aim to provide, and we’re actively working on improving our response times and updates to customers.
Regarding the scratch on your reformer, please don’t hesitate to reach out. We want you to have a product in perfect condition, and our team would be happy to assist with a solution.
Thank you again for your feedback, and we appreciate the opportunity to make things right.
FitBoutique
“I placed an order on August 18th, 2024, for the Ivory Reformer. I received on October 14th, 2024. Just shy of a 2 month wait when it is advertised to be delivered in 3 weeks.
Due to the amount of poor communication and delayed delivery it was upgraded to the Onyx Reformer with the added bells and whistles of jump-box etc.
Delivery driver would not come back to deliver the item when I was home (I'm a teacher and work 5 days) therefore leaving a $3499 in front of my house in a crate. The crate is a large wooden piece that is not easy to dispose of. I was not informed of this.
The functional impact of the reformer does exactly what it says. I wouldn't rate it to be of equal smoothness and rhythmic mobility as the reformers in the studios.
I'm currently experiencing frustration with the noise of the springs, which also keep falling out of their locked sockets. A bit hard to explain but the springs are clipped in place and as I work out, they continue to fall out of place.
Would I purchase it again and is it worth the price? No. There are much more affordable reformers out there that don't make noise.”
“I purchased the Booty Builder and whilst I'm yet to commence the 8 week program, the customer service received was very prompt, efficient and professional.
The Booty Builder was easy to assemble.
Can't wait to start the program!
Great customer service received from FitBoutique.”
“I purchased the Hip Thrust Machine And it is just amazing. I’m really happy with my purchase and with the program they sent me. I am on my way to building rounder glutes and thighs’!!”
