Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Christmas Eve flowers arranged beautifully, kept updated & delivered promptly as agreed. Thank you!”

Helpful Report

(Verdure Floral Design) - Posted 3 months ago

“I don't like Floom policy with welcome discounts. They are only given if you pay more than a threshold. This encourages you with spending more, in order to have a discount (and this has the result of you anyways spending more than you wanted at the beginning!). Anything else was fine”

Helpful Report

(Gardenia Of London) - Posted 3 months ago

“Whilst the flowers were nice, they were supposed to be delivered with Lindor chocolates. These were not delivered. Naturally, I hadn't told my mum about the surprise flowers, so I found out that these were missing several days later.”

Helpful Report

(Homeland Florist) - Posted 3 months ago

Hi Luke, thank you for your feedback, and we’re very sorry to hear that the Lindor chocolates were missing from your delivery. We completely understand how disappointing this must have been, especially as it was meant to be a surprise. We have sent you an email so we can investigate this further and resolve the issue for you as quickly as possible. Please check your inbox (and spam/junk folder just in case) and reply at your earliest convenience so we can put things right.

Posted 3 months ago

“Delivery on the specified day but after 18:00”

Helpful Report

(Clapham Flowers) - Posted 3 months ago

Thank you for sharing your feedback with us. We’re sorry to hear that your delivery arrived later in the day than you expected. We understand how important timely delivery is, and we regret any inconvenience this may have caused. While our delivery schedule can sometimes extend into the evening due to route planning and unforeseen delays, we’ll review this situation to see how we can improve our processes and better meet your expectations in the future. We have sent you an email to further investigate the matter and gather more details so we can address your concerns promptly. We truly value your business and appreciate your patience. If you have any further questions or need assistance, please feel free to reply to our email or contact our customer service team at support@floom.com

Posted 3 months ago

“Nice X-mas Bouquet, there could have been more X-mas things to choose from.”

Helpful Report

(Flur Flowers East) - Posted 3 months ago

“I sent flowers NZ to UK. Process easy. Flowers delivered on time. Excellent. Suggestion, A photo of the delivered flowers would be great to receive from Floom. To see the flowers purchased, so you don’t have to ask the person who received them if were they were okay. I don’t know who delivered them or if they were damaged.”

Helpful Report

(Gardenia Of London) - Posted 3 months ago

“Perfect! Exactly as ordered. Very happy.”

Helpful Report

(F For Flower) - Posted 3 months ago

“Good selection and price. Delivery was quite late in the day and I ordered the night before.”

Helpful Report

(Flying Little Birds) - Posted 3 months ago

Thank you for your feedback and for choosing us. We’re glad to hear you were happy with our selection and pricing, but we’re sorry the delivery arrived later in the day than you expected. We understand how important timely delivery is and will review our processes to see how we can improve scheduling and communication. While our delivery schedule can sometimes extend into the evening due to route planning and unforeseen delays, we’ll review this situation to see how we can improve our processes and better meet your expectations in the future. We have sent you an email to further investigate the matter and gather more details so we can address your concerns promptly. We appreciate your input and hope to serve you again with an even better experience next time.

Posted 3 months ago

“Excellent! Flowers were gorgeous”

Helpful Report

(Stem And Stem) - Posted 3 months ago

“The flowers have not been delivered on the date of occasion, it was delivered in the middle of the next night, dropped off on the ground floor. So my sister hasn't received her present as she already has left. The email "your order has been delivered" was sent 00:30am, and the order status on the website was also "delivery in the process". I have asked for the refund but the customer support didnt approve it, saying that the flowers have been delivered. Very disappointed experience as I have paid for the present that my sister hasn't received.”

Helpful Report

(BloomsyBox) - Posted 3 months ago

I’m really sorry to hear your order was delivered late and left on the ground floor, meaning your sister didn’t receive her gift for the occasion. I completely understand how disappointing this must have been. I’ll escalate your case to our management team to review the delivery issue with the florist and reassess your refund request. I’ll update you as soon as I have more information. Thank you for your patience while we look into this.

Posted 3 months ago

“Easy to order and the quality of the gift was even better than the photo!”

Helpful Report

(BLOMST Los Angeles) - Posted 3 months ago

“the flowers were superb - I will definitely order again !”

Helpful Report

(PM Flowers) - Posted 3 months ago

“Thank you Floom . This was my first ever online purchase . I was a little worried unnecessarily as everything went smoothly . The whole process was streamlined, notifications process was excellent. The flowers were absolutely stunning . All order from my laptop in Australia . Sensational experience.”

Floom 5 star review on 11th December 2025

Helpful Report

(At Florist Ltd) - Posted 3 months ago

“Excellent Service.”

Helpful Report

(Flur Flowers East) - Posted 3 months ago

“Very disappointed with these flowers ! What my daughter got was about half or less the flowers shown in the photo online ! Feel I was ripped off ! Also the bouquet was left uncovered out in the rain ! You had both our phone numbers so one of us should have been contacted when no one was home. Previous experience with you was great but certainly not this one . I would expect another set of flowers be sent or some kind of refund.”

Helpful Report

(PM Flowers) - Posted 3 months ago

Thank you for your review Ann. We’re truly sorry to hear about your recent experience with your flower delivery. We understand how disappointing it must have been to receive a bouquet that did not meet your expectations, and for it to be left uncovered in the rain. This is certainly not the level of quality or service we aim to provide. We have sent you a separate email to help resolve this matter promptly. In that message, you’ll find details on the next steps we can take to make things right, whether that be a replacement bouquet or a refund. We value your past loyalty and hope to restore your confidence in us. Please check your inbox for our follow-up email, and don’t hesitate to reply so we can resolve this for you as quickly as possible. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.

Posted 3 months ago

“Very professional”

Helpful Report

(Yasmine Florist) - Posted 3 months ago

“It worked. The flowers are as described. Online support helped.”

Helpful Report

(PM Flowers) - Posted 3 months ago

“A lifesaver on more than one occasion”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 months ago

“These look incredible. I love it.”

Helpful Report

(7 Garden Florist) - Posted 4 months ago

“Superb! Unbelievable how efficient Floom is”

Helpful Report

(Albert N Floral) - Posted 4 months ago

Floom is rated 4.4 based on 21,566 reviews