Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on the specified day but after 18:00”

Helpful Report

(Clapham Flowers) - Posted 5 months ago

Thank you for sharing your feedback with us. We’re sorry to hear that your delivery arrived later in the day than you expected. We understand how important timely delivery is, and we regret any inconvenience this may have caused. While our delivery schedule can sometimes extend into the evening due to route planning and unforeseen delays, we’ll review this situation to see how we can improve our processes and better meet your expectations in the future. We have sent you an email to further investigate the matter and gather more details so we can address your concerns promptly. We truly value your business and appreciate your patience. If you have any further questions or need assistance, please feel free to reply to our email or contact our customer service team at support@floom.com

Posted 5 months ago

“Good selection and price. Delivery was quite late in the day and I ordered the night before.”

Helpful Report

(Flying Little Birds) - Posted 5 months ago

Thank you for your feedback and for choosing us. We’re glad to hear you were happy with our selection and pricing, but we’re sorry the delivery arrived later in the day than you expected. We understand how important timely delivery is and will review our processes to see how we can improve scheduling and communication. While our delivery schedule can sometimes extend into the evening due to route planning and unforeseen delays, we’ll review this situation to see how we can improve our processes and better meet your expectations in the future. We have sent you an email to further investigate the matter and gather more details so we can address your concerns promptly. We appreciate your input and hope to serve you again with an even better experience next time.

Posted 5 months ago

“Flowers arrived on time, and were the flowers I ordered but looked very different as the arrangement wasn’t as pretty as in the online pictures. The blooms also felt a little less fresh than expected.”

Helpful Report

(Gardenia Of London) - Posted 6 months ago

Thank you so much for sharing your feedback. While I’m glad to hear the flowers arrived on time and matched your order, I’m truly sorry that the arrangement didn’t reflect the beauty you expected from the photos and that the blooms didn’t feel as fresh as they should. This isn’t the experience we want for our customers. We’d appreciate the chance to make it right—please reach out to us directly so we can look into this for you and offer a suitable solution. Thank you again for bringing this to our attention, and for giving us the opportunity to improve.

Posted 6 months ago

“i paid for same delivery and it didn't happen, but they did refund the same day delivery fee.”

Helpful Report

(My Blooming Business) - Posted 6 months ago

Thank you for your message, and I’m truly sorry that your same-day delivery did not take place as expected. I completely understand how disappointing this must have been, especially when you had planned for it to arrive on the same day. I’m glad to hear that the same-day delivery fee was refunded promptly, but I appreciate that this doesn’t fully make up for the inconvenience caused. Please rest assured that we are reviewing what happened to ensure this does not occur again.

Posted 6 months ago

“Thank you. I was called to make a different selection as my original choice was not available. this call assumed I knew what the new choices looked like. I don't know how this could be improveds. Maybe byending images via WhatsApp before calling???”

Helpful Report

(F For Flower) - Posted 7 months ago

Thank you so much for taking the time to share your experience with us. I’m sorry your original choice wasn’t available, and I completely understand how tricky it can be to choose a replacement without seeing what the options look like. Your idea of sending images via WhatsApp before calling is a fantastic suggestion! It would definitely make the process easier and more transparent, and I’ll be passing this along to our team so we can look into making it part of our service. We really appreciate your feedback — it helps us improve and make sure future experiences are smoother and more enjoyable for you and all our customers. Thanks again, and we hope to serve you better next time.

Posted 7 months ago

“The arrangement was pretty and arrived on time. My only complaint is that it was not nearly as nice or full of sunflowers as the advertised picture.”

Helpful Report

(Noble Garden Florist Weho) - Posted 9 months ago

“Flower combination was lovely, but some roses looked a bit withered, a day later the petals were already brownish .... definately not worth the $160.00.”

Helpful Report

(Bloomie Flower Studio) - Posted 10 months ago

“The service was very convenient so I really can't fault it for that. The downside was the fact the flowers delivered weren't what I ordered. Clapham Flowers called to inform me and given the fact I had promised flowers, I was kinda stuck with what they had available. I ordered tulips and peonies were delivered. Thankfully the gesture was enough, but overall I may do it in person next time, or call a flower shop directly to ensure what arrives is what I ordered.”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“The delivery was spot on however I was slightly disappointed in the quality of the blooms and arrangement given the cost.”

Helpful Report

(Stem And Stem) - Posted 1 year ago

“There's a lot to like about Floom, quality flowers, fast delivery, friendly staff ... but I had to dock a couple of stars because it wasn't at all obvious that the arrangement would arrive without a container. I've never ordered flowers that came without a vase, and given the pricing I expected it. I'm sure there's an element of pilot error involved, but I'm a reasonably intelligent person with experinece in UX design, and this should be improved.”

Helpful Report

(Blossom Flower Shop) - Posted 1 year ago

Dear Gabriel, Thank you for taking the time to leave us a review. This is highly appreciated. We are glad to hear that you are happy with our products and services, overall. Your feedback is well noted and further action will be taken on our end to make sure that this kind of confusion will be avoided. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“My order (a birthday gift) was delivered to the wrong address and by the time it was resent to the correct one the birthday had passed. This was disappointing but the customer service was reasonably good.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Dear Mary, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused by the delivery service on this order. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Not really very fresh flowers that we got.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Stanley, Thank you for taking the time to leave us review. We are sorry to hear that you were not happy with the quality of the flowers delivered. We have looked into our coversations had about this order but we could not see any contact from your side so we can get this resolved for you. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Dear Floom, I used your flower delivery service twice. The first one was a success, good quality flowers delivered and received timely. My second experience was to same recipient on Valetine's Day of this year and, the delivery was very late. I put a notice asking delivery before 4:00 p.m. but, the actual delivery was at 7:30 p.m. The flowers were only received the next year from office of the gift recipient. You can ask for additional fees for short delivery notices but, you need to make the deliveries on time. Thank you.”

Helpful Report

(Tang Flowers) - Posted 1 year ago

Dear Nurset, Thank you for the time to leave us a review. We are so sorry for the inconvenience caused by having the order delivered later than 6 PM. Unfortunately, we can not gurantee an exact time for deliveries but we delivered our orders before 6 PM. We have looked into our communication history and we can not see any emails from you so could make the things up for you or investigate this further. We would love to welcome you back. Warm wishes, Floom Team

Posted 1 year ago

“I ordered flowers for my girlfriend the day before S. Valentines. Flowers and delivery were fine, it's a shame that the romantic message I wrote wasn't delivered. Instead, the bunch came with a blank card”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

Dear Tommaso, Thank you for sharing your feedback with us. We’re glad to hear that you were satisfied with the flowers and delivery, but we sincerely apologize for the oversight regarding your romantic message. We understand how important these sentiments are, especially on a special day like Valentine's. Your comments will help us improve our service moving forward. We would love the opportunity to make it right for you in the future. Warm wishes, Floom Team

Posted 1 year ago

“I was quite happy with the flowers as the recipient sent me a picture of it. However, i was disappointed with the service. Even though I had requested an earlier delivery as possible, it only arrived in the evening at close to end of your delivery day. I am very disappointed with this as it was the recipient’s special birthday and most of the day was gone for her to enjoy it. Luckily she received it before she went out for dinner and away for the weekend. I had ordered it 2 days ahead and contemplated whether to deliver one day ahead but then it is not on her birthday. Not very happy with the service is the answer.”

Helpful Report

(Lilac And Bloom) - Posted 1 year ago

Dear Karen, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the service. Unfortubately, we can not gurantee a specific time for delivery. Our orders are delivered between 10 AM and 6 PM. Warm wishes, Floom Team

Posted 1 year ago

“The flowers were overpriced and did not match the overly glamorous descriptions and pictures. The product quality fell short of expectations based on how it was advertised.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you were unhappy with the flowers delivered. We could see that a complaint was sent but unfortunately, it was sent on the 5th of January and the order was delivered on the 23rd of December. Due to the perishable nature of the goods, we can not process a quality complaint after 72 hours from delivery. We would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Beautiful flowers but smaller than expected”

Helpful Report

(Fani’s Florals) - Posted 1 year ago

Dear Sarvenaz, Thank you for adding your feedback for Floom! We do love to hear back from all our wonderful customers. We have reached out to you via email as we are keen to understand if we can address the size issue for your bouquet. We remain attentive to any comments or response. Many thanks, Floom, Support Team

Posted 1 year ago

“Nice flowers”

Helpful Report

(Windmill Flowers) - Posted 1 year ago

“Thanks for the opportunity of the next day delivery. It would be great to have a photo of a bouquet from the florist when it’s ready - given the flowers are replaced based on the season and the bouquet was quite different from the picture. Also, the bouquet was delivered to a neighbor, but there was no note about it. So we were confused and the addressee needed to look for the bouquet around, guessing where it can be.”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

Dear Tatiana, Thank you for taking the time to leave us a review and provide feedback. These are highly appreciated. We are sorry to hear about the confusion caused by the delivery. On the order, there was a note to leave the order in a safe place, and our partner florist considered it safer to leave the flowers with a neighbour. Of course, they should have advised you about this so you could be informed. We have chased this further on our end to make sure that further situations like this will be avoided. We hope that your recipient enjoys the flowers! We would love to have you back and to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Very cute flowers and reactiver customer service! The delivery was done after 7 pm although we specified it was for a business, but the team was very respondent and rescheduled it quickly. Appreciate it !”

Helpful Report

(Padam) - Posted 1 year ago

Dear Ina, Thank you for your review. This is highly appreciated. We are sorry to hear about the delivery issue but glad to see that it was rectified on time. We hope your recipient enjoys the flowers! We are looking forward to welcoming you back soon! Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews