Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the flowers was amazing however the glass base we ordered with the flowers was omitted from the delivery. We were contacted by customer services lead and told her but nothing has happened since.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

Dear Warren and Jane and GG, Thank you for your review and for highlighting the quality of our flowers. We sincerely apologize for the oversight regarding the glass base in your order. It's never our intention to leave any detail unaddressed, and I understand how frustrating this must be for you. Our customer service team strives to resolve such matters promptly, and I regret that you haven't received a follow-up yet. We appreciate your patience, and I encourage you to reach out once more to our customer service team so we can ensure this is rectified for you swiftly. Please email hello@floom.com. Your satisfaction is our priority, and we want to make this right. Best regards, Floom Team

Posted 1 year ago

“I ordered flowers for the hotel Reception. The courier didn't even call the person to inform him that the flowers were left for him, so the flowers have been standing uncollected for the second day.. I had to call and look for them myself.. Not a good experience...”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Floom! We understand your concerns regarding the delivery process and would like to provide some clarification on our procedures here in the UK. Our partner florists do not typically call recipients unless there are issues at the time of delivery. As your order was for a hotel reception with instructions to "Leave at reception," the delivery was completed as per your specified instructions. In such cases, the duty of care transfers to the reception team upon their acceptance of the delivery for a guest at their establishment.  We apologize if this process did not meet your expectations. Your feedback is invaluable, and we will consider ways to enhance our communication for similar situations in the future. We apologise for any inconvenience caused. Customer Support Team Floom

Posted 1 year ago

“fine, not as good as the photo”

Helpful Report

(Q Florist) - Posted 1 year ago

Dear Valued Customer,  Thank you for taking the time to share your review of your experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on August 29th for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 1 year ago

“I ordered a same day bouquet. It was delivered on time however, the bouquet was not the same colours that were described. I ordered all whites/greens but it was delviered with whites and red.”

Helpful Report

(Flower Station) - Posted 2 years ago

Hello, Thank you so much for reviewing your experience with Floom. We are sorry to hear there were substitutions made to your chosen bouquet without any prior communication before delivery was made. We do ask our partner florists to inform us of any changes that need to be made due to stem availability so that we can manage this by keeping you informed of alternatives to be used. We do apologise that we did not receive any such notification. We are saddened to learn about the issue with your order via a review without a chance to put things right as soon as the delivery was received with a difference of colours. We do offer a “what you see, is what you get” ethos here at Floom and we are sorry to have let you down on this occasion.  On a positive note, we're pleased to hear that you appreciated the timely delivery of your same-day order. We strive to maintain this level of efficiency across all our services. Many thanks!

Posted 2 years ago

“Would of given higher review but I ordered a certain flower in a arraignment of flowers and they didn't put bird of paradise in it , which I was mainly ordering for that special flower as it was for my daughter in law for a special occasion ….”

Helpful Report

(Red Floral Architecture) - Posted 2 years ago

Hi Susan! Thank you so much for taking the time to write a review about your experience with Floom. We really appreciate your feedback and it means a lot to us. We're sorry to hear that a certain flower in the arrangement was missing and that it was an important stem symbolically for you. We're going to escalate this internally and examine what we can do in order to avoid this happening again. At Floom, customer satisfaction is our top priority, and we're constantly working towards making improvements to provide you with the best experience possible. Thank you for choosing Floom. We truly value your business. Warm regards, Team Floom

Posted 2 years ago

“Recipient disappointed with size of boquet.”

Helpful Report

(PM Flowers) - Posted 2 years ago

Dear Barbara, Thank you for taking the time to leave us a review. We are sorry to hear that your recipient was unhappy with the size of the bouquet. Please always reach out our customer service team to support@floom.com for any complaints that you have and they will be happy to assist you. We are looking forward to welcome you back and make the things right for you, in future. Warm wishes, Floom Team

Posted 2 years ago

“............”

Helpful Report

(Flowers Of The Valley) - Posted 2 years ago

Hello, Thank you for sharing your review, we really appreciate it. Warm wishes, Floom Team

Posted 2 years ago

“No flowe4s on the tree. Also why are you wanting to give me Euros for participating.. I'm in America.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Dear Wendy, Thank you so much for taking the time to share your feedback on Floom. We are sorry to hear that no flowers were on the tree you recently purchased. If you could send an email to support@floom.com with 3+ pictures of the tree, then we could look into this further for you. As our business is registered in the U.K. some bank institutions will charge you in pounds when purchasing from our website. If you ever need any assistance or have any questions in the future, please do not hesitate to reach out. Our dedicated support team is always here to help, and we are committed to ensuring your continued satisfaction with Floom. Warmest regards, The Floom Team

Posted 2 years ago

“Very easy service to use and the chat feature is so helpful! Only reason I am giving 3 stars is because what I actually ordered did not come as pictured on the website so I am disappointed.”

Helpful Report

(Creative Flower Shop) - Posted 2 years ago

Dear Sandra, Thank you very much for taking the time to leave us a review. We are sorry to hear that the flowers delivered were not 100% as pictured. Please, do not hesitate to contact our customer service team at support@floom.com so we can help and get the best outcome for you in this case. Warm wishes, Floom Team

Posted 2 years ago

“Having received notification the gift had been delivered I was surprised the recipient hadn't acknowledged the delivery. Thinking it may have gone to a wrong address I was in the awkward and embarrassing position of having to contact the person to confirm she had actually received the gift. She said there was no card attached so she didn't know who had sent it. I had written a personal note to her so I'm not terribly happy it wasn't received. I don't want to have to contact people to check a gift has arrived.”

Helpful Report

Posted 2 years ago

Hello Celia, Thank you for taking the time to leave us a review. We're so sorry the gift card wasn't included with the delivery. We have flagged this to the relevant team and will be reviewing our process in order to ensure such omissions are avoided in future. Thank you for choosing Floom.

Posted 2 years ago

“Lovely flowers but was expecting a slightly bigger bouquet based on the price I paid.”

Helpful Report

(F For Flower) - Posted 2 years ago

Dear Jonathan, Thank you so much for taking the time to provide us with your feedback on Floom! We really appreciate it. If you ever need any assistance in the future or have any questions at all, please don't hesitate to reach out to us. We're here to help and ensure that your experience with Floom is always exceptional. Thanks again for your kind words, Jonathan! Warm regards, Floom Team

Posted 2 years ago

“There should be an adequate order update process as this is severly lacking, this offers peace of mind. The biggest issue when ordering flowers and choosing 'Sizes' is that what you receive never quite looks like the oder you place. I'll be honest in that my first and recent order qith Floom has been the closest to what I ordered to date so we will see how future orders are. For emxample the question below asked who made the delivery, this I have no idea. I'm purchsaing flower for my girlfriend in America so the service was smoothe and she loved her flowers and said the quality and freshness has been better than previous online vendors.”

Helpful Report

(Terminus 330) - Posted 2 years ago

“The flowers I ordered looked nothing like the pictures. I order light pink flowers and they sent fuschia and purple. I also ordered Lillie’s that were beautiful and wide open in the pictures but they arrived completely closed and almost looking dead. I was very disappointed.”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

Dear Kelly, Thank you for taking the time to leave us a review. We are so sorry to hear that you were not happy with the flowers delivered. We could not find a formal complaint sent within 72 hours of delivery so we can chase this further for you. We would love to have you back and make things right for you, in future. Warm wishes, Floom Team

Posted 2 years ago

“Flowers were wilted and did not look like the photo - were missing a few flowers. Overpriced for what the result was.”

Helpful Report

(Bloom Gallery Flowers) - Posted 2 years ago

Dear Ashley, Thank you very much for taking the time to provide us with your feedback. As we could not find a formal complaint made to us in our system, our colleagues got in touch with you via email so we can discuss this further. Warm wishes, Floom Team

Posted 2 years ago

“The flowers were lovely but there was NO sender name and NO message. Very disappointing !”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Hello, Thank you for choosing Floom for your recent order and for taking the time to leave us a review. We have just taken a look at the order you placed with us and you didn't leave a gift message or a note to be delivered with this order. Gift messages are the only way a sender's information can be communicated to a recipient due to strict GDPR regulation currently enforced within the marketplace. We can appreciate how disappointing it can be when one takes the time and thought to send flowers and they aren't easily traced back or identified when received. We thank you for your custom and please do feel free to reach out to us directly if you need any assistance when adding a gift message in future.

Posted 2 years ago

“Same day delivery was good/helpful - but the flowers that were delivered were not the ones ordered/shown in the picture.”

Helpful Report

(Fioritalia) - Posted 2 years ago

Dear Stacy, Thank you for taking the time to provide us with your review. We are sorry to hear that you were not happy with the flowers delivered. As we could not see any complaint made to us, our colleagues got in touch with you via email to discuss this further. Warm wishes, Floom Team

Posted 2 years ago

“This was a simple way to get beautiful flowers to someone quickly! Unfortunately, I don't think that the order status was updated in a timely way, so I got nervous enough about order fulfillment that I called the florist to confirm delivery. I also tried to reach customer service through Floom's website to change the recipient phone number and entered my contact information in the chat but no one ever reached out. Also, this was a same day delivery but you don't have that option in your questionnaire below for the question, "How many days did your delivery take?"”

Helpful Report

(My Blooming Business) - Posted 2 years ago

Dear Rachel, Thank you for taking the time to provide us with your thoughts on the experience had. We have looked into delivery details of the order and we can see that this was delivered on the requested date at 6PM. We apologies if any confusion was created about the delivery time and any inconvenience was caused because of this. Warm wishes, Floom Team

Posted 2 years ago

“Disappointed! I ordered thr Lilac Wonderland - Deluxe (biggest size) which cost £135 but the flowers received was not impressive and medium size. I am attaching a photo”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

Dear Wasan, Thank you very much for taking the time to leave us your thoughts about the experience had with us. Please accept our sincerest apologies for the inconvenience caused by having the bouquet delivered in a smaller size than the one on the order. Our colleagues have refunded part of the payment for you and they have emailed you the outcome. We hope to welcome you back and give us the opportunity to make the things right for you. Warm wishes, Floom Team

Posted 2 years ago

“I paid $235 for a birthday delivery in NYC, the bouquet can best be described as paltry!! Surely at that price there could have been more flowers!!”

Helpful Report

Posted 2 years ago

Dear Tahira, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with the order delivered. Our colleagues got in touch with you via email so we can discuss this further and find the best outcome for you. Warm wishes, Floom Team

Posted 2 years ago

“The arrangement was delivered on time. The ordering process was pretty easy. However, the actual product was much smaller than I expected and the handwriting on the note was almost unreadable.”

Helpful Report

(Garage Flowers NYC Inc) - Posted 2 years ago

Dear Carolee, Thank you for taking the time for leaving us a review. I am sorry to hear that you are not happy with the flowers delivered. We have got in touch with you via email so we can chase this further for you. Warm wishes, Floom Team

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews