Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 dozen roses only 1 dozen delivered. The roses delivered were already in full bloom”

Helpful Report

(Le Jardin Rose) - Posted 4 months ago

Thank you for bringing this to our attention, and please accept our sincere apologies for the issue with your recent order. We understand how disappointing it must have been to receive only one dozen roses instead of the two dozen you ordered, especially when the flowers also arrived in full bloom rather than in the expected condition. This is certainly not the experience we aim to provide. We are looking into this matter with our fulfillment team to understand what went wrong. Thank you for your patience and for allowing us to resolve this. We truly value your business and hope to restore your confidence in our service.

Posted 4 months ago

“The flowers which arrived did not look like the flowers in the picture on the website. I am embarrassed at the poor quality which arrived. The recipient has a birthday coming up. Unfortunately I won’t be using your website to order flowers to send.”

Helpful Report

(F For Flower) - Posted 4 months ago

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the flowers you ordered did not match the product shown on our website and that the quality fell short of your expectations. We understand how disappointing this must have been, especially when sending a gift for a special occasion. This is not the standard we aim to deliver, and we take your comments seriously. We have already reviewed the details of your order with the florist to ensure this does not happen again. Our Customer Service team has popped you an email directly to help resolve this issue and discuss the best way forward. We truly value your feedback, as it helps us improve and ensure our customers receive the quality they deserve.

Posted 4 months ago

“Whilst the flowers were beautiful, delivery at close to 8pm is simply not acceptable. These were a birthday gift and an early delivery would have been very nice but we were advised that delivery would be BEFORE 6pm. It took an email chaser from me at around 7pm for the flowers to finally arrive at just before 8pm. Very poor show”

Helpful Report

(Rushes) - Posted 4 months ago

Thank you for sharing your feedback with us. While we’re pleased to hear you found the flowers beautiful, we’re truly sorry that the delivery arrived much later than promised. We completely understand how disappointing this must have been, especially as the flowers were intended as a birthday gift and you were expecting them before 6pm. We apologise for the inconvenience caused by the delay and for the need to chase the order yourself. This is not the level of service we aim to provide, and we will be reviewing this with our delivery partner to understand what went wrong and how we can prevent it from happening again. Your feedback is invaluable in helping us improve, and we appreciate you taking the time to let us know. If there’s anything we can do to make up for this experience, please don’t hesitate to let us know.

Posted 4 months ago

“I ordered a product on Tuesday with expected delivery on Saturday. As a result of your poor service, you extended the delivery date to Monday. Today is Monday, yet the gift hasn't been delivered.”

Helpful Report

(Express Gift Service) - Posted 4 months ago

We’re truly sorry for the frustration this has caused, and we completely understand how disappointing it is when a gift doesn’t arrive as promised. Your experience is not the level of service we aim to provide. Delays like this—especially after the delivery date was already extended—are unacceptable, and we sincerely apologize for the inconvenience and stress it has caused. Thank you for bringing this to our attention. Your feedback helps us improve, and we hope we can restore your trust.

Posted 4 months ago

“I don’t even have any words , not a 190$ bouquet… looks like I fetched this in the garden of the neighbors…. Embarrassing”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear how disappointed you were with your Blush Tender bouquet — especially given the $190 price point and the expectations that come with it. While our florists work with seasonal flowers and each arrangement is handmade (so some variation is always expected), the bouquet you received should still feel premium, thoughtfully designed, and reflective of its value. From what you’ve described, we understand that it fell well short of that expectation, and that’s not the experience we want any of our customers to have. We would like to make things right for you. Your feedback has been shared with the florist so we can directly address the quality and execution of this order, and ensure improvements are made for future arrangements. Again, we’re very sorry for the disappointment and the frustration this caused. Thank you for bringing it to our attention — we appreciate your honesty and the opportunity to improve.

Posted 5 months ago

“I ordered a bunch of mimosa (not cheap) for a friends birthday as she loves that flower. All seemed fine until I got a message on the day of her birthday to say that the florist swapped it to a bunch of tulips. My friend hates tulips! Really disappointing as I wouldn’t have chosen those.”

Helpful Report

(Belle De Jour) - Posted 5 months ago

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience and understand how disappointing it must have been, especially given the importance of the occasion and your friend’s preferences. We completely appreciate that you chose mimosa for a very personal reason, and receiving tulips instead — particularly when your friend dislikes them — was not the experience you expected or deserved. While substitutions can sometimes be necessary due to market availability, we should have ensured that any changes were discussed with you beforehand, especially for such a meaningful gift. I’ve passed your feedback to our Customer Service team, and they will be contacting you directly to discuss this further and arrange a suitable resolution Once again, I sincerely apologise for the disappointment caused and appreciate you bringing this to our attention. We value your trust and will do our best to make this right.

Posted 5 months ago

“I made an order weeks in advance and the day before my expected delivery I was told they couldn’t deliver my order. Very disappointing and unprofessional”

Helpful Report

(BloomsyBox) - Posted 5 months ago

Hi Daryl, we’re very sorry for the inconvenience caused. Unfortunately, the stem stocks for your order arrived in poor condition and we had no suitable replacements available before your delivery date. Our priority is to ensure that every arrangement meets our quality standards, and in this case we could not in good conscience deliver flowers that did not meet those standards. We understand how disappointing this was and apologize for the short notice. Your feedback is important to us, and we’re reviewing our processes to help prevent this from happening again.

Posted 5 months ago

“Floom accepted the order requiring the local florist in Highgate to deliver by December 30, 2025 at 6 pm. Then Floom emailed to say the delivery would be delayed to December 31. It’s January 1, 2026 now and the recipient has not received the flowers. Floom has not given me any update on my order (#TUJDXUQKQV).”

Helpful Report

(Flower Station) - Posted 5 months ago

Hi Lara, we’re very sorry your flowers did not arrive on the date you requested. We understand how important timely delivery is and regret the inconvenience caused. We’ve already been in touch via email to confirm your order is out for delivery, and we’ve refunded your delivery fee as a gesture of goodwill. We truly appreciate your patience and understanding, and we remain committed to ensuring your flowers reach their recipient without any further delay. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We’re here to help.

Posted 5 months ago

“This was my first time ordering and it was critical to me that the flowers be delivered in a vase as I feel very strongly as someone receiving a gift should not have to do any work. I confirmed in advance that the arrangement I was looking at did and was assured it always comes in a vase. The arrangement did not come in a vase and customer service has not fixed it. Very disappointing experience. I never would have ordered had I known.”

Helpful Report

(Rita Marfo Flowers) - Posted 5 months ago

Hi Chelby, thank you for sharing your feedback, and we sincerely apologize for the disappointment and inconvenience you experienced with your recent order. We understand how important it was for the flowers to arrive in a vase, and we regret that this expectation was not met despite the confirmation you received beforehand. Please know that we are actively looking into what happened to ensure this does not occur again. Our team will be reaching out to you directly to address the situation and work toward a resolution that reflects the level of service you should expect from us. We truly value your business and appreciate the opportunity to make this right.

Posted 5 months ago

“SCAM COMPANY. You've taken my money but no flowers delivered. Tried contacting but no response, I'm absolutely furious you've done this. Its been days...”

Helpful Report

(Lady Flora) - Posted 5 months ago

Hi Tamar, We’re truly sorry to hear about your experience and the inconvenience caused. We understand how disappointing it must have been not to receive your flowers as expected. Please be assured that a full refund has already been issued to your account. It may take a few business days for the funds to appear. We sincerely apologize for the delay in communication and for not meeting your expectations on this occasion. Your feedback is important to us, and we will be reviewing our processes to ensure this does not happen again. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at support@floom.com.

Posted 5 months ago

“Whilst the flowers were nice, they were supposed to be delivered with Lindor chocolates. These were not delivered. Naturally, I hadn't told my mum about the surprise flowers, so I found out that these were missing several days later.”

Helpful Report

(Homeland Florist) - Posted 5 months ago

Hi Luke, thank you for your feedback, and we’re very sorry to hear that the Lindor chocolates were missing from your delivery. We completely understand how disappointing this must have been, especially as it was meant to be a surprise. We have sent you an email so we can investigate this further and resolve the issue for you as quickly as possible. Please check your inbox (and spam/junk folder just in case) and reply at your earliest convenience so we can put things right.

Posted 5 months ago

“The flowers have not been delivered on the date of occasion, it was delivered in the middle of the next night, dropped off on the ground floor. So my sister hasn't received her present as she already has left. The email "your order has been delivered" was sent 00:30am, and the order status on the website was also "delivery in the process". I have asked for the refund but the customer support didnt approve it, saying that the flowers have been delivered. Very disappointed experience as I have paid for the present that my sister hasn't received.”

Helpful Report

(BloomsyBox) - Posted 5 months ago

I’m really sorry to hear your order was delivered late and left on the ground floor, meaning your sister didn’t receive her gift for the occasion. I completely understand how disappointing this must have been. I’ll escalate your case to our management team to review the delivery issue with the florist and reassess your refund request. I’ll update you as soon as I have more information. Thank you for your patience while we look into this.

Posted 5 months ago

“I'm just disappointed with the fact that I was told the flowers had been delivered, then an acknowledgement that they hadn't after getting a photo of them being held outside Goldman Sachs' building. To make it worse, my refund was R100 short of what I paid, so this not only cost my daughter and I a lot of time and anxiety but I ended up losing money . I can't say I'll ever use FLOOM again based on this outcome, it was a lose-lose outcome for me and my daughter, it spoiled what was supposed to be a special birthday surprise across the miles.”

Helpful Report

(Flower Station) - Posted 6 months ago

Thank you for taking the time to share this, and I’m truly sorry for the experience you and your daughter had. What was meant to be a special and joyful surprise instead turned into stress, disappointment, and extra effort on your end—and that is absolutely not the standard we aim to provide. I completely understand how frustrating it must have been to be told the flowers were delivered, only to later discover they were not. The incorrect delivery confirmation and the added confusion with the photo outside the Goldman Sachs building should never have happened, and I sincerely apologize for the anxiety and inconvenience this caused. Regarding the refund, you’re right to expect to receive the full amount you paid. The shortfall of R100 is unacceptable, and I’m looking into this immediately to ensure you receive the remaining balance without delay. We deeply value the trust you’ve placed in us in the past, and I’m very sorry that this experience has left you feeling let down. Even though we can’t undo what happened, we want to make this right and restore your confidence in our service. Thank you again for bringing this to our attention. I will follow up with an update as soon as I’ve corrected the refund and reviewed what went wrong with your order.

Posted 6 months ago

“Flowers smelt of fish and not given me a refund”

Helpful Report

(Clapham Flowers) - Posted 6 months ago

I’m very sorry to hear about your experience — flowers should never arrive with an unpleasant smell, and I completely understand how disappointing this must have been. I wanted to let you know that we’ve already issued a 25% refund to your original payment method. In addition, our partner florist has requested a photo of the flowers you received so they can investigate what went wrong and ensure this doesn’t happen again. When you have a moment, please send us a picture and we’ll be happy to follow up right away. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.

Posted 6 months ago

“I ordered through Floom bc it offered same day delivery and I wanted to make sure flowers reached my friend in Scotland the next day. I placed my order on 11/4 to arrive 11/5 between 9:00am-6:00pm. It never showed up on 11/5 and I was never notified it was delayed. I reached out to support and received no help. I was repeatedly told my order would be delivered within my delivery window I was given at checkout even that time was already long gone. It finally showed up an entire day late, at nearly 6:00pm on 11/6 when my friend was not home and they sat outside for hours. I contacted support to request a refund. $75 for some flowers is already wild work but then to not hold up your end of the deal on delivery? No. I was refunded $6.99, which is laughable. Give me a break. Awful experience. I was trying to cheer my friend up and all this did was stress us both out. 0/10 do not recommend.”

Helpful Report

(PM Flowers) - Posted 7 months ago

Thank you for taking the time to share your experience with us Ellen. I want to sincerely apologize for the delay in delivering your order and for the lack of communication you received regarding the status of your flowers. We understand how important it was for your gift to arrive on time to cheer up your friend, and we deeply regret that we did not meet your expectations. It’s clear from your account that the service you received fell short of both our standards and your reasonable expectations. The delay, the missed delivery window, and the insufficient resolution offered have understandably caused frustration and disappointment. We recognize that this situation not only disrupted your thoughtful gesture but also caused unnecessary stress for you and your friend. We truly value your feedback, as it helps us identify where we need to improve — both in our delivery processes and in how we communicate with customers when issues arise. I will ensure your concerns are shared with the appropriate teams so we can prevent similar situations in the future. Again, I am very sorry for the inconvenience and disappointment this has caused. Thank you for bringing this to our attention, and for giving us the opportunity to make things right.

Posted 6 months ago

“You advertise 6pm delivery. It arrived at 8.10”

Helpful Report

(Daily Flowers) - Posted 7 months ago

Thank you for sharing your feedback, and we’re truly sorry your order arrived later than our advertised 6pm delivery time Stephen. We understand how frustrating delays can be and we sincerely apologise for the inconvenience caused. We are reviewing what happened with your delivery to ensure this doesn’t happen again. Your time is important to us, and we appreciate you bringing this to our attention so we can improve our service.

Posted 6 months ago

“Delivery was set for Oct 24 but now it's oct 27 and the order is still with the florist.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 7 months ago

We’re truly sorry for the delay and the inconvenience it caused — we know this wasn’t the experience you expected, and we take full responsibility for the mistake. As mentioned in our email when your refund was issued three weeks ago, you can use the code ONEMOREBLOOM15 at checkout on your next order to receive 15% off as a thank you for your patience and understanding. We hope you’ll give us the chance to make it up to you and provide the smooth, timely service you deserve.

Posted 6 months ago

“Payed 100$ for very little terrible looking flowers that weren’t delivered on time.”

Helpful Report

Posted 8 months ago

I’m very sorry to hear about your experience with your recent order. Receiving flowers that did not meet your expectations — and having them arrive late — is not the standard we strive for at Floom. I completely understand how disappointing this must have been, especially given the special nature of flower deliveries. Please accept our sincere apologies for both the quality and the timing issues.

Posted 6 months ago

“They delivered my flowers 3 days late, and they looked withered”

Helpful Report

(Rachel Cho Floral Design) - Posted 8 months ago

“Never again. Paid as a surprise to have flowers delivered for my wife for our anniversary. We left our flat at 6.45 for a meal we had booked with no sign of the flowers. On returning still no flowers and now locked in a dispute with floom who are saying they were delivered, interesting thing, wont say what time though so far. Use them at your peril, lesson learnt.”

Helpful Report

(F For Flower) - Posted 9 months ago

Floom is rated 4.4 based on 21,566 reviews