Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed and dissatisfied by the service. I had order flowers for a special occasion and they were not delivered on the day promised. I had to reach out to find out order of status. When order was not delivered, I asked for a refund and I was told that is not possible. I don't think my expectation of having flowers delivered on the day requested is unreasonable. The flowers were a surprise and did not arrive on the day I wanted. At no point was I advised that delivery could not be made on the day I requested. If I didn't reach out, Floom would have been unaware. The flowers were delivered the next day. I found this company to be unreliable and I would not recommend using them.”

Helpful Report

(Noble Garden Glendale) - Posted 9 months ago

“Flowers never arrived”

Helpful Report

(Phillo) - Posted 9 months ago

“Never arrived.”

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(Bernard Rochet Flowers) - Posted 9 months ago

“Terrible service - delivery at 10pm for same day flowers which were for special occasion”

Helpful Report

Posted 9 months ago

“Delivery was fine but what was delivered was very poor quality and rubbish for the price paid. The box was poorly constructed cardboard sloppily painted with white emulsion paint; no branding or logo as illustrated. The box quickly became soggy when the flowers were watered. The roses were very short stemmed and looked tired and bedraggled. Attaching a photo from the day afterwards.”

Helpful Report

Posted 9 months ago

“Paid for delivery on a certain day, which was delayed with no notification to me. I had to chase and arranged delivery on a different date. Received trite apology”

Helpful Report

(Edie Rose) - Posted 9 months ago

“They did NOT deliver and they KEPT my money. If it’s not a scam, it certainly looks like it. I ordered a same day delivery. Two days later the flowers still haven’t been delivered. The recipient was present and was never called. Support pretended to try contacting the florist and kept saying they were waiting for an answer from them… for 40 hours. Eventually I had to order somewhere else, yet they kept refusing to refund me, claiming they were waiting for an answer, even though it made no sense to deliver the order two days late, and in any case there was no sign that it would ever be delivered anyway.”

Helpful Report

(Bernard Rochet Flowers) - Posted 9 months ago

“order number JVCHMNJQNK. I ordered bouquet COSMO. date of delivery 08.10. https://www.floom.com/us/products/tngPZyB/undefined/cupid?location=11235. A strictly all-white, cream and pale pink palette bursting with lisianthus, astilbe, ranunculus and more. But it came completely different one, not the one I ordered. Where are Ranunculus and Lisianthus there? I am very disappointed. It was my mom Birthday, and I paid for what I didn't want to. photo of the delivery in the attachment”

Helpful Report

Posted 9 months ago

“Accusations of fraud. Cancellation of orders without notice. Very poor experience, not recommended at all.”

Helpful Report

Posted 10 months ago

“Flowers were ordered 3 days in advance and they were delivered a day later than I had booked them to be delivered for and that too late in the day on the delayed day. Pretty appalling.”

Helpful Report

(Into The Meadow) - Posted 10 months ago

“Ordered flowers over a week ago for delivery 4 days ago. Still not been delivered and customer service has been contacted 4 times.”

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(Roses Enhanced) - Posted 11 months ago

“This is a review for two different florists. The star rating reflects the first one. The first, My Table, I’d give 0 stars to as they failed to deliver and didn’t even reach out to Floom to let them know they couldn’t honour the booking. It’s unfortunate that this is one of the few florists in the area that is on Floom. Given they have a few 1 star reviews, I don’t know why they are even allowed to partner with Floom. Floom found an alternative florist, F for Flowers and they saved the day. They delivered a gorgeous bouquet for my mum’s birthday, early on in the day they received the order. I would absolutely recommend ordering flowers from them, and if I was able to give a second review they’d be getting five stars.”

Helpful Report

(My Table) - Posted 11 months ago

“did not deliver on time and no one called us”

Helpful Report

(PM Flowers) - Posted 11 months ago

“Floom/ the florist missed my delivery date”

Helpful Report

(Secret Garden Rose) - Posted 11 months ago

“The flowers wilted the following day”

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(PM Flowers) - Posted 11 months ago

“It was my sister’s birthday and I choose Floom over their one day delivery promise. It was a false promise. The flowers did t arrive and after three days they automatically process a refund, with no substitute options, and Zero information about a new delivery date. Worst experience.”

Helpful Report

(London Flower Club) - Posted 11 months ago

“I ordered a package to arrive Friday the 13th between 10am-6pm to the Hotel I was staying at as I am from Australia and due to the company putting the wrong label/card (containing name, date, message) on the package there was a lot of confusion. These 2 gift boxes were meant for a very important meeting but they were delivered with the incorrect details so I wasn't able to get them. I purchased two Lavender Bergamot Hom's from my Blooming Business. These were meant to be gifts for very high up stylists and diredctors from L.A. and London - very disappointing. I flew back to Australia on the 15th of June, Sunday. When I contacted FLOOM twice they never responded with helpful information only the third time I emailed in which was when I was back in Australia. Very unreliable and don't reccommend this service.”

Helpful Report

Posted 11 months ago

“The order was canceled at 4:45pm on the day it was supposed to be delivered. I have a mind to share this experience on yelp and Google...”

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(D. Blooms SF) - Posted 1 year ago

“In the picture there are other flowers bouquet. The bouquet was delivered differently.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I ordered a flower arrangement based on the beautiful photo shown online, but what was delivered was a completely different story. The flowers arrived wilted, nearly dead, and some of the types promised were missing. The arrangement looked nothing like the picture and was honestly embarrassing to give as a gift. The quality was very poor, and the advertising was misleading. I will never use this service again.”

Helpful Report

(Noble Garden) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews