Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to cancel order 15 minutes after ordering it.”

Helpful Report

(Daily Flowers) - Posted 4 months ago

Thanks for bringing this to our attention — we’re really sorry for the frustration you experienced. We understand how important flexibility is, and we regret that you weren’t able to cancel your order shortly after placing it. Our system begins processing orders very quickly to ensure fast fulfillment, which can sometimes limit the cancellation window. That said, this experience clearly missed the mark, and we apologize for that. Your feedback helps us improve, and we appreciate you taking the time to share it.

Posted 4 months ago

“If you want same day delivery so never order here. My order was not delivered and I cancelled it. Refund was done during 2 days.”

Helpful Report

(Orchid Republic) - Posted 4 months ago

Thank you for sharing your experience with us, and I’m truly sorry to hear that your order was not delivered as expected. We understand how important timely delivery is, especially for same‑day orders, and regret that we were unable to meet your expectations on this occasion. I’m glad to hear that your refund was processed promptly, but I appreciate that this does not make up for the inconvenience caused. Please know that we take feedback like yours seriously and will review what happened with your order to help improve our service in the future. If you would consider giving us another chance, we’d be happy to assist you personally to ensure everything goes smoothly next time.

Posted 4 months ago

“Terrible palava with the delivery and then did arrive on the day scheduled. Thta was great but it was very messy throughout. Also I saw the bouquet at the destination and didnt feel they warranted the price. It wasn't the bouquet advertised and so was put together with alternatives which didnt quite match the beauty”

Helpful Report

(Sunflorist And Events Ltd) - Posted 4 months ago

Hi Thom, We’re sorry to hear about your experience and that the bouquet didn’t meet your expectations. We’ve already replied to your email and are currently investigating the matter to understand what went wrong and how we can make it right. Thank you for bringing this to our attention your feedback helps us improve our service.

Posted 4 months ago

“I chose Floom as I wanted flowers delivered for my wife’s 70th birthday which was on 1st January. Floom website was one of the few companies that had an option for delivery on New Years Day. I contacted them a couple of days before to check and they informed me unfortunately this was incorrect and they don’t deliver on New Years Day. They did arrange for the day before and were helpful with that but I think they need to update the website as this was the main reason for choosing Floom.”

Helpful Report

(F For Flower) - Posted 5 months ago

Thank you for choosing Floom for such a special occasion as your wife’s 70th birthday, and for sharing your experience with us. We’re truly sorry for the confusion about New Year’s Day delivery. We understand how important that date was to you, and we regret that our website information was misleading. Your feedback is very helpful, and we’ll make sure our delivery options are updated so this doesn’t happen again. We’re glad our team could arrange delivery the day before and assist you with the change, but we appreciate that it wasn’t your original plan. Thank you for your understanding, and we hope we can make your next experience with us perfect.

Posted 5 months ago

“Paid for same day delivery and they delivered 24hrs later, with one phone call the next day”

Helpful Report

(Jean Page Florist) - Posted 5 months ago

Thank you for sharing your feedback, and I’m truly sorry to hear that your order was delivered later than expected. We understand how important timely delivery is, especially when you’ve selected same-day service, and we regret that we did not meet that commitment in this instance. Please rest assured that we take this matter seriously. We will review what happened to ensure it doesn’t occur again, and we want to make things right for you.

Posted 5 months ago

“Very disappointed with these flowers ! What my daughter got was about half or less the flowers shown in the photo online ! Feel I was ripped off ! Also the bouquet was left uncovered out in the rain ! You had both our phone numbers so one of us should have been contacted when no one was home. Previous experience with you was great but certainly not this one . I would expect another set of flowers be sent or some kind of refund.”

Helpful Report

(PM Flowers) - Posted 6 months ago

Thank you for your review Ann. We’re truly sorry to hear about your recent experience with your flower delivery. We understand how disappointing it must have been to receive a bouquet that did not meet your expectations, and for it to be left uncovered in the rain. This is certainly not the level of quality or service we aim to provide. We have sent you a separate email to help resolve this matter promptly. In that message, you’ll find details on the next steps we can take to make things right, whether that be a replacement bouquet or a refund. We value your past loyalty and hope to restore your confidence in us. Please check your inbox for our follow-up email, and don’t hesitate to reply so we can resolve this for you as quickly as possible. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.

Posted 6 months ago

“I ordered flowers on Saturday 1 Nov for delivery elsewhere as a birthday gift on Sunday 2 Nov. The order was confirmed by email - all very straightforward. I happily closed the computer down and carried on with my day. Saturday night I found that another email had arrived advising that my order had been cancelled "due to unforeseen cicumstances". That's not a reason, it's a poor excuse for bad organisation, compounded by it being too late for me to order Sunday birthday flowers elsewhere. It's no good if Floom doesn't have reliable florists to fulfil orders accepted by them.”

Helpful Report

(Fox Red Flowers) - Posted 7 months ago

We’re very sorry to hear about your experience and the disappointment caused by the cancellation of your order Jackie. We completely understand how frustrating it must have been to receive this news so late, especially when it was for a special birthday gift and left you without time to make other arrangements. While “unforeseen circumstances” can sometimes occur, we appreciate that this explanation felt insufficient and did not provide the clarity or support you deserved. Your feedback is important, and we will be reviewing this situation internally to ensure we work with reliable florists and improve our communication when issues arise. Our Customer Service team has sent you an email so we can discuss this further and explore how we can make it right. Please check your inbox (and spam/junk folder, just in case).

Posted 6 months ago

“I was not able to see that my delivery had been made until the day after I requested it. I still have no photo proof or anything that says they were delivered, I simply have to trust it happened...”

Helpful Report

Posted 7 months ago

Thank you for your feedback and we’re sorry for the frustration caused Miya. We’ve looked into your order with the florist and confirmed it was delivered at approximately 7:30pm on 24th of Oct 2025. The driver arrived earlier but experienced a delay gaining access to your gated building, which extended the delivery time. Proof of delivery was taken, but due to a technical issue, our system did not update correctly at the time. We’re working to resolve this so future deliveries show accurate, real-time updates. We appreciate you bringing this to our attention and will use your feedback to improve our service.

Posted 6 months ago

“The flowers were beautiful however they did not arrive on time despite paying extra for delivery on the expected day and the glass vase was broken when I picked up the flowers. Unfortunate.”

Helpful Report

(F For Flower) - Posted 7 months ago

Thank you for letting us know about your recent order. I’m really sorry the flowers didn’t arrive on time, especially after you paid extra for delivery on the expected day — and that the vase was broken when you received them. That’s definitely not the experience we want for our customers. We’d love to make it right for you. Please let us know if you’d prefer a replacement vase or a partial refund, and we’ll arrange it straight away. Thanks again for your feedback — it helps us improve and make sure this doesn’t happen again. We hope we can brighten your day again soon.

Posted 6 months ago

“I’m upset, the delivery date was missed without any notice”

Helpful Report

Posted 8 months ago

I’m truly sorry to hear that your delivery did not arrive on the expected date and that you weren’t notified about the delay. I completely understand how frustrating and inconvenient this must have been for you.I’m truly sorry to hear that your delivery did not arrive on the expected date and that you weren’t notified about the delay. I completely understand how frustrating and inconvenient this must have been for you.We value your time and trust, and this is not the experience we want you to have. Thank you for bringing this to our attention — your feedback helps us improve our service.

Posted 6 months ago

“The flowers were delivered late - two days after promised. They were very beautiful when they finally arrived. I wanted to use the discount dcode I had, but that was not given as an option on checkout.”

Helpful Report

(Meade's) - Posted 8 months ago

“I spent £160 on flowers and paid for next day delivery, I received an e-mail 4 days later apologising that the flowers hadn't been delivered by their partner florist and that they would be the delivered the next day ( 5 days late!)and I would receive a 10% refund and my delivery charge refunded This was the first I'd been informed of any delay at all, I thought the flowers had been delivered - the delay and poor offer of compensation was totally unacceptable and very disappointing - fortunately when I expressed this their partner florist agreed to provide a full refund. Unfortunately this has put me off using them again”

Helpful Report

(Lilac & Willow Flowers) - Posted 9 months ago

“I have been using gloom for many years for my family in the UK and I usually love all the arrangements. Unfortunately the last one I have ordered was very different strip the picture u chose. I understand sometimes the flowers aren’t available but I expect the replacement to be of the same category. Makes me wonder for next time. I have to say it came fresh and on time. I’m just unhappy at how different it looked from the photo.”

Helpful Report

(Phillo) - Posted 9 months ago

“The bouquet was quite small for the price—felt a bit overpriced.”

Helpful Report

(The Flower Gallery) - Posted 10 months ago

“I ordered the Sunshine arrangement and it didn’t look anything like the picture presented on website. It cost over $200, it wasn’t very full and the two main flowers were daisies. Would like a refund.”

Helpful Report

(LEF) - Posted 10 months ago

“I have ordered parrot red tulips. Unfortunately tulips were regular, red and yellow color.”

Helpful Report

(A&B Flower Shop) - Posted 1 year ago

“THe flowers delivered were not what I ordered and did not come with the vase advertised. I have repeatedly tried to contact Floom to complain. I have had one reply asking for photos despite the fact I;d already sent photos. Despite reseding the photos there has been no futher response. On top of all this, the quaity of the roses was poor with damaged petals. This was not cheap and I regret ordering now. Things go wrong but the lack of communication is a major issue.”

Helpful Report

(Sunflorist And Events Ltd) - Posted 1 year ago

“The flowers were delivered at the end of the day there were supposed to, and paid for only because I keep on sending email from Australia alarming. There were supposed to email me, after delivery. They did it after 12 hours. Never again I will use this service.”

Helpful Report

(Rita Marfo Flowers) - Posted 1 year ago

“Completely wrong flower arrangement compared to what was ordered on the website. Having complained I was offered a pathetic 15% off my next order..... Which there won't be after this experience.”

Helpful Report

(The Little Green Hub) - Posted 1 year ago

“Flowers were dead within 2 days. (The ones in the special little plastic tubes)”

Helpful Report

(PM Flowers) - Posted 1 year ago

Dear Ronan, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the poor quality of flowers delivered. Looking into our emails history, we could not see any complaints from your end to gie us the chance to investigate this further for you. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews