Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived a day late with no explanation as to why.”

Helpful Report

(Sensational Flowers) - Posted 2 years ago

Hi there! We're so sorry that this order arrived late. When you order through Floom the order is immediately passed through to our florist partners who are independent and they themselves handle all aspects of the delivery etc. We always do our best to nip these issues in the bud and prevent such problems from occuring but sadly it's not always possible. Please e-mail us on hello@floom.com and we'll see if we can do anything to make this any better for you! Kind regards and apologies for any inconvenience. Floom

Posted 2 years ago

“I have no idea if they were delivered”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hello there and thanks for getting in touch! We are somewhat disappointed by this review in which you gave all aspects of the service, including flowers you said you haven't seen, two stars. You contacted us to move your delivery date dramatically forward, we contacted the florist and explained the urgency of the situation. They brought your delivery date forward to as early as they could as you requested and I had personally confirmed with you and then upon delivery, you were sent an e-mail confirming the delivery of the flowers. Kind regards, Floom

Posted 2 years ago

“Flowers did not even came out yet and doesn’t look like the pictures”

Helpful Report

(Blossom And Thread London) - Posted 2 years ago

Hi Patrick, thank you for your review. As the flowers are still in bud, we are confident that your recipient will enjoy the beautiful blooms once they open up. Our partner florist has included the correct stems however if you have any questions please email us at support@floom.com

Posted 2 years ago

“I have used Floom only once, to send flowers to my daughter on the occasion of her completing finals at university. I got a response two hours after the order that said 'Unfortunately our florist isn't able to deliver to your recipient's area today due to unforeseen circumstances.' I called customer service and said 'how about tomorrow', but the response was 'no, the order has been cancelled'. I scrambled to find another vendor for tomorrow, and all worked out. To Floom's credit, they did notify me, which some online services fail to do. But if I owned Floom, I would instruct their customer service people to do everything in their power to retain business and to satisfy a would-be customer. The order was already canceled, fine. How about then saying 'let me work with you and get another order for tomorrow.' Nope. No interest. Not my job. So props for a relatively quick notification (stuff happens, I know), but customer service has to do better than to be apathetic to customers. Especially new customers.”

Helpful Report

(Yuki Flowers Oxford) - Posted 3 years ago

Hi Mark, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Bouquet did not look like pictures. Was very underwhelming.”

Helpful Report

(Noble Garden FC) - Posted 3 years ago

“Flowers were black and were a bit squished .”

Helpful Report

(BloomsyBox) - Posted 3 years ago

Hi Kyle, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“The flowers were really meager. Five peony heads with a few sprays of what looked like wild flowers thrown in. Really disappointing.”

Helpful Report

(Blossom And Thread London) - Posted 3 years ago

Hi Carol, thank you for your review. We appreciate your feedback and we hope your recipient enjoyed their flowers.

Posted 3 years ago

“Flowers wasn’t delivered same day even that I paid for it”

Helpful Report

(Lilac And Bloom) - Posted 3 years ago

Hi Ekaterina, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 3 years ago

“Flowers delivered not what was advertised o website”

Helpful Report

(Mad Lilies) - Posted 3 years ago

Hi Negar, thank you for your review. We truly apologise for the substitutions made to your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 3 years ago

“Way overpriced!! I was hoping that spending $218 on an arrangement would guarantee an impressive bouquet. Nope. It got me 5 peonies and 2 sprigs of lavender. So even with the 15% discount you’re offering for writing this review, I would still not use Floom because they are so ridiculously expensive. Though, since you are clearly making enough through price gouging to be able to offer 15% off for writing a review, could you apply that discount to my original order?”

Helpful Report

(Art Bloom) - Posted 3 years ago

Hi Erin, thank you for your review. We are sorry to hear that your were not happy with the order you received. If you could please send us images to support@floom.com we will be able to look into this further for you.

Posted 3 years ago

“I did not receive the order of flowers I ordered.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 years ago

Hi Kristen, thank you for your review. We are sorry to hear that you did not receive the flowers you order. Please email support@floom.com and we will look into this further for you.

Posted 3 years ago

“I was glad Floom delivered the Mother's Day flowers I ordered on time to my mum but was disappointed by the bouquet itself. It came in its own vase but apparently, the water was dirty and the flowers only lasted 3 days, which would be fine if I had spent like £30 on them but I paid £100 so I would expect they'd last at least a week. As well, the bouquet didn't look like it did on the site, with some of the flower stems broken off. Again, I understand it's not likely to look exactly like the picture but what arrived didn't look like it was worth £100. I've attached the bouquet photo on the site and what arrived on the day for reference. Worth noting I paid for the 'superior' bouquet that looked much fuller than the standard £60 bouquet, but what arrived looked more like the standard.”

Helpful Report

(Sergey Florist) - Posted 3 years ago

Hi Hamish, thank you for your review. We are sorry to hear that you were disappointed with your order. We appreciate the feedback you have provided us with and will use this moving forward to improve our services.

Posted 3 years ago

“I ordered a bouquet of peonies but roses were delivered. Was not contacted about the substitution. The title of the product name said “hand-tied peony bouquet.””

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Diana, thank you for your review. I am sorry to hear that you received substitutions and we are sorry that you were not informed of the substitutions. I have contacted you regarding this. Looking forward to hearing from you soon.

Posted 3 years ago

“The Message was not as requested. The Flower arrangement was way smaller than represented on the Web. Over all disappointed.”

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

Hello there and thanks for your review! We're very sorry to hear about this, is there a reason you didn't reach out to our support team? we always do our best to ensure that every delivery is perfect and we'd love to support you through this! Please reach out via phone, chat or e-mail and we'll do our best! Kind regards, Floom

Posted 3 years ago

“A competitive (though rather high) price for the product (a peony bouquet with delivery). However, the flowers were delivered one day earlier than requested; only two days after delivery they are already wilting; and there was no way to send a card or message with the flowers of a length greater than 210 characters.”

Helpful Report

(Bloomie Flower Studio) - Posted 3 years ago

“Flowers were not fresh.”

Helpful Report

(The Flowers LA) - Posted 3 years ago

Hi Mariam, Thanks for taking the time to leave a review we welcome your feedback, I'm sorry you were disappointed with your order, I can see our customer support team has worked with you to resolve this and issued a refund..

Posted 3 years ago

“This is a poor service delivery I have ordered flowers for my son’s birthday They did not deliver the flowers on the day because they did not know if the address was in Brooklyn or Manhattan! They had plenty of time to ask.. they could have contacted me via email or just phoned my son! Then I received an email saying that they may not deliver and will not refund me .. I emailed back as the situation was very upsetting confirming the address and they delivered the day after … the flowers were nice but my birthday present ruined …”

Helpful Report

(Flowers On The Ave) - Posted 3 years ago

Hello Anne, I'm so sorry we weren't able to deliver your order on time due to the address issue. I do see our florist partner tried their best on the day to locate the address provided and since they operate in different boroughs it was difficult but they eventually located your son's address. Thank you for your feedback.

Posted 3 years ago

“The flowers I ordered based on the photograph were not the same as the flowers that were delivered. I orders white Parrot tulips and plain white and pink tulips were delivered instead. While the quality of the delivered flowers was good it was not as ordered. I was not informed in advance that any substitution would be required. When this error was pointed out a small discount was offered to me and is in the process of being done but this is not the point. I would have selected something else had I known the order would not be as pictured OR as described in my confirmation.”

Helpful Report

(Andrea's Flower Shop) - Posted 3 years ago

Hello Nancy, I'm so sorry for the disappointing delivery. We try our best to inform our customers of any substitutions that are expected from the florist. We are going to work with our partner florist to ensure they always inform us of changes before a delivery is made. Thank you for your feedback.

Posted 3 years ago

“Thank-you for the service however I was very disappointed I had been charged a fee of 9.99 for same day delivery before 6.00pm only to receive my goods after 7.30pm I had to chase down the delivery. When the flowers arrived I then experienced being told that it was a bank holiday and I should be grateful I received my goods at all. I made sure when I made my purchase that it being a bank holiday it would not be a problem. I spent over £130, and in all honesty the flowers where not in the greatest condition. Some very worn and they do not seem they would last So all in all a very poor service,”

Helpful Report

(The Flower Gallery) - Posted 3 years ago

Hello Aaron, I'm so sorry for the delayed delivery. I have now fully refunded your delivery fee due to the wait. Please allow 5-7 working days for processing, thank you.

Posted 3 years ago

“I selected Floom for the beautiful bouquets but also for the speed of delivery. Unfortunately the delivery person attempted delivery to the wrong address and did not attempt to contact the recipient until after the time they would attempt redelivery. Because of this miss, my delivery was going to be at least FOUR days delayed (with a weekend and bank holiday apparently being unavailable for delivery). In addition, they confirmed that they would be delivering the same flowers, meaning the recipient will have four fewer days to enjoy the flowers. There was no offer to deliver on the weekend or make a new bouquet, even though the mistake is entirely on their side. I am pretty disappointed and would not use floom again.”

Helpful Report

(PM Flowers) - Posted 3 years ago

Hello Melissa, I'm so sorry for the delay as a result of the delivery driver making a mistake on the first attempt. We have confirmed your order has now been delivered. Please provide images of the arrangement if there was any damage or decay that occurred before delivery was made to: support@floom.com, thank you!

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews