Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was excited to have flowers delivered Sunday to a friend/client on her birthday. I ordered them the day before and received an email her birthday morning saying they couldn't be delivered and gave me a refund and 15% off my next purchase. A waste of time and disappointment. Went with another florist that delivered a day later.”

Helpful Report

(Amor Sin Flores FC) - Posted 2 years ago

Hello Stacy, I'm so sorry we weren't able to complete the delivery of your order, we try out best to inform our senders of any issues prior to delivery and unfortunately your order couldn't be delivered on the day requested. We will continue striving to alert our customers of any order changes as soon as we can, thank you for your feedback.

Posted 2 years ago

“Different flower than ordered she still liked it therefore the two stars but that is unacceptable!”

Helpful Report

(The Flower Gallery) - Posted 2 years ago

Hi Mark, I am so sorry that substitutions were made to your order. While we do allow for some subs depending on stock availability, they should never be drastic. If a more drastic difference is necessary, we would always contact the customer beforehand for approval. If you haven't already, please feel free to send images of what the recipient received to support@floom.com. We'd be happy to make this better!

Posted 2 years ago

“Ordered some flowers from Floom and the process was very easy. Come to find out the florist was closed. Decided to just use local florist instead of Floom.”

Helpful Report

(Isa Bloom) - Posted 2 years ago

Hello Matt, Please accept our sincere apologies regarding your order experiencing a request to delay due to the florist being closed. As the delay was not accepted by you, (which we completely understand ! ) we regrettably had to cancel and issue a full refund. We do hope you will consider Floom for a future order!

Posted 2 years ago

“Plant arrived yellow and dry.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hello, Thank you for taking the time to review Floom. We have reached out to you via email regarding the condition of your order received. Many thanks for your feedback, we love the opportunity to learn how and where we can improve our services for all customers!

Posted 2 years ago

“My flower order was unsuccessful and the delivery failed. 1. The florist didn’t have the flowers I ordered in stock and offered inferior substitutions 2. A 10am-6pm delivery window is too wide and not being able to commit to an ETA is a big downside that eventually made my wife miss her anniversary flower delivery.”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

Hello, We are sorry to know that the order was not received by the recipient. Our florist partner informed us of a stock availability issue for your order, this was immediately raised with you that they did not have pink tulips. You were offered pink Gerbera Daisies and pink Chrysanthemum as substitutions, which you accepted and to which our florist proceeded to make a beautiful arrangement. During the order process when completing all details for check out the delivery instructions section is clear and gives the option to specify any additional delivery details and informs each customer - we aim to deliver all orders between 10am-6pm. We are unable to give an ETA or request a time slot for any order but we do our best to accommodate requests but only if our florist partners are able and confirm. On this occasion we did relay your request of a delivery before 3pm to our florist and they did advise they would strive to achieve this for you. We thank you for your feedback and review of Floom.

Posted 2 years ago

“Not at all as pictured - ordered pink peonies and ranunculus and received a sparse bouquet of white roses and dahlias with a ton of filler. Not at all worth the price. They gave me a 50% refund when I sent photos, but I still had to buy another bouquet. I’d be mortified if I had sent this to someone else and this is what they got.”

Helpful Report

(Bloom Couture Studio) - Posted 2 years ago

Hello! Thank you for taking the time to leave your feedback! Our team and partnered florists work hard to deliver orders to our wonderful customers, we do accept on this occasion that due to market availability and seasonality our florist partner was unable to use Pink Peonies and viburnum and had to make an adjustment to the arrangement. We did issue you a compensation and we apologise for any inconveniences caused.

Posted 2 years ago

“Not even close to what I had ordered. I paid over $200 for a horrible arrangement that went to a client. Terrible experience and made our company look bad.”

Helpful Report

Posted 2 years ago

Hello Michelle, We are sorry you were disappointed with the flowers received, this is certainly not what we like to hear here at Floom. Our team work hard to resolve any issues raised and can see we communicated with you regarding the order that was received. We thank you for your feedback and leaving a review.

Posted 2 years ago

“I made a note to leave the flowers at the door. That didn't happen and the flowers weren't delivered on my mom's birthday. They were delivered the following day.”

Helpful Report

(Rainbow Florist Designers) - Posted 2 years ago

We are so sorry your order was not delivered in time for your Moms birthday. The delivery driver did attempt on the date requested, we did communicate with you the issues and reason for the 1 day delay with your order. Thank you for taking the time to review Floom!

Posted 2 years ago

“It was delivered a day late meaning they missed the funeral they were for.”

Helpful Report

(Flowers By Jennifer Ashe) - Posted 2 years ago

Hi Sarah, I'm sorry to hear the flowers arrived a day late, but we'd love to help make things right! If you haven't already, please email our team at support@floom.com, along with your order number, so we can help rectify this matter as quickly as possible.

Posted 2 years ago

“I sent my friends flowers for her birthday and she loved the surprise but was very disappointed that although the flowers cost £45, there were only 4 flowers in the bouquet... she was shocked when she found out what I paid. Her daughter went in the garden and added flowers. It was sad for me after paying so much and wanting it to be special for her.”

Helpful Report

(Stems Wilder) - Posted 2 years ago

Hi Molly I'm so sorry you were disappointed with your order , I'm keen to help you sort this out as we want you to be 100% happy when you choose Floom, I have sent you an email and look forward to your reply .

Posted 2 years ago

“Flowers were ordered for same day delivery. Never arrived. The email support was quick and responsive though, and they have promised a refund.”

Helpful Report

(Little Garden) - Posted 2 years ago

“We needed to change the delivery address, but the automated bot did not provide useful information and no one answered the phone number provided despite multiple attempts. So in the end our very expensive flowers were delivered to the wrong person.”

Helpful Report

(Zita Elze) - Posted 2 years ago

Hi there and thanks so much for getting in touch! We generally do not allow address changes within 48 hours of delivery due to the many many moving parts of flower delivery. If the address change had been sent in before that point, it absolutely would have been picked up by our wonderful team! As it stands we do ask customers to triple-check addresses because an address change can cause all kinds of complications that florists can not handle. Kind regards, Floom

Posted 2 years ago

“Flowers were left with a neighbour without trying to phone or leave a card in letterbox for recipient. She only get the flowers the following day. Next time I will not use an intermediary, just creates a confusing extra step.”

Helpful Report

Posted 2 years ago

Hello there an thanks so much for your review! Here at Floom we're always trying to streamline our processes and make sure that our lovely senders get the perfect bouquet delivered on time. Sadly this isn't always possible due to the complex nature of flower delivery. We're so sorry we didn't quite hit the mark on this occasion but if you'd like to fire us an e-mail, we'll provide you with a discount code for if you ever want to try Flooming again! Kind regards and thanks again, Floom

Posted 2 years ago

“The flowers that arrived were not the arrangement that I had chosen.”

Helpful Report

(Bimba) - Posted 2 years ago

Hi Carmen, thank you for your review and your feedback. We are sorry to hear that you were not happy with the bouquet. Please email us at hello@floom.com so that we can look into this further for you.

Posted 2 years ago

“Complete disappointment. Ordered for a graduation and the flowers that came barely looked like the ones shown online. Regret ordering and wish I had stuck with my local florists.”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

Hi Isha, thank you for your review. We are sorry to hear that you were disappointed with the flowers delivered. We appreciate your feedback and will use this moving forward to improve our service. For future complaints, please email hello@floom.com and we can look into your issue further for you.

Posted 2 years ago

“Ordered at 07:50. Paid Extra for same-day delivery. At 12:15, I was told that same-day delivery was not possible and my order was cancelled. By this time, it was too late to find another florist. I was, however, offered a 15% discount on my next order (which I will obviously never used) and asked three times to provide feedback - which is why I am doing so here.”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Hello Tom, I'm so sorry we were not able to deliver your order on the day you had requested. I hope you are able to use the discount code offered for a future order. If you had any further feedback please let us know directly at: support@floom.com, thank you!

Posted 2 years ago

“Unfortunately, the flowers that we ordered were not delivered. I only found out when I checked up on the delivery to discover that the order was still with the florist the day after the delivery date. I contacted customer service by chat. I was informed that the florist was not reachable so I had to cancel my order and I then contacted a local florist to deliver the flowers on the same day.”

Helpful Report

(Sergey Florist) - Posted 2 years ago

Hello Geoffrey, I'm so sorry our florist partner wasn't able to deliver your order and they didn't let us know until after you had reached out to us. I do see we have fully refunded your order and sent you a discount code for a future order if you're ever kind enough to try our services again. Thank you for your feedback.

Posted 2 years ago

“What is the purpose of paying a substantial amount for delivery fee, giving delivery instructions, and noting where it should be left in the event the person is not home if it will simply be left at reception? I noted clearly in the form that it should only be left at front door. Even in the event the person is not there, which the question asked, I indicated for it to deliberately NOT be left at reception. I am simply confused on what is the point of paying this amount if the instructions will be dismissed. I have been to this apartment where it should have been delivered several times. There is easy access for delivery persons to be able to navigate to drop off at apartments. There is 0 excuse that the delivery instructions were not followed. Floom noted, “A lot of buildings won't allow our drivers to go beyond the reception area for security reasons.” This is not true as I have had multiple other flower companies deliver to the door. The flowers ultimately reached the hands of the grieving individual (who lost a loved one) who was forced to leave their home to pick up the flowers. This is exactly why you pay the expensive delivery fee so that type of thing is avoided. Ultimately, the flowers were fine- hence the 2 stars.”

Helpful Report

(Athletic Club Flower Shop) - Posted 2 years ago

Hi Shaida, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Did not deliver or offer an alternative with last minute notice”

Helpful Report

(Alise Efflorescence) - Posted 2 years ago

Hello there and thanks so much for getting in touch! We always do our very best to make sure that things run smoothly between our partner florists and our recipients, but sadly due to market availability or other unfortunate, unforeseen circumstances, we're not always able to facilitate delivery of exactly what is ordered. In these cases we will always try to ensure that a delivery of something that's as close as possible to the original order as possible can take place but in the cases when it cannot, we will regrettably have to cancel the order and refund it in full. We deeply apologise for the inconvenience caused here by this breakdown of communication and we do hope you choose to give Floom another shot in future! Kind regards, Floom

Posted 2 years ago

“Got different flowers than I ordered (which is fine if asked beforehand, but I was not). When I expressed disappointment the Floom rep suggested that they retrieve the gift from the recipient’s house and refund me, if I wasn’t happy. A strange and impractical solution, not a thoughtful or empathetic response”

Helpful Report

(Noble Garden FC) - Posted 2 years ago

Hello Diana, I'm so sorry for the disappointing delivery you received. I do see we worked with you and our florist partner for a satisfactory resolution. I'm sorry our partner offered to pickup the delivered arrangement for a full refund at first. I do realize this is not always the best solution and I see we refunded 50% of the payment due to the changes made. We value your feedback and will use it to provide better service for our customers in the future. Thank you for your review.

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews