Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a big fan of Floom. Great choice of florists and same day delivery if you need it. This time I was disappointed as I went to see the recipient the next day and the colour scheme I'd selected (all green and white named "elegance" in the bouquet description) was not followed and the effect was much less beautiful in execution than it had been in the photo I'd picked.”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“Brilliant reliable service and the develiered product is quality”

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(Mr.co.flowerhouse) - Posted 1 year ago

“So lovely that the seller handwrote the card! Thanks so much!”

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(Rachel Cho Floral Design) - Posted 1 year ago

“Found on Google. I'm all for supporting local businesses and as my daughters at uni in Wales, I didn't know any florists around the area.”

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(PM Flowers) - Posted 1 year ago

“I was looking for a company that would deliver on the same day I ordered and Floom found me one in NYC. The flowers were beautiful, just like the picture, and delivered quickly. Thank you!”

Floom 5 star review on 16th January 2025

Helpful Report

(A&M Floral Place) - Posted 1 year ago

“My order hasn't arrived on the selected date and I have no word about its progress?”

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(Isabloom) - Posted 1 year ago

Hello Jessica, We thank you for adding a review and comment here for your recent experience with Floom. We are currently in communication with you regarding your order for the next step processes and options available to you. We do apologise that we were unaware of an issue with delivery until you kindly reached out to us. We have emailed you further to resolve this for you as soon as possible. Many thanks, Floom Team Support

Posted 1 year ago

“I am so pleased to have discovered Floom; price, bouquet exactly as described and on time!!”

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(A&M Glendale Florist) - Posted 1 year ago

“Beautiful flowers!”

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(Solim Flower) - Posted 1 year ago

“Lovely flowers”

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(Essence) - Posted 1 year ago

“The flowers are wonderful, indeed. I'd be glad to use the voucher that was offered on the site - I missed the opportunity of choosing a box of chocolate or alike to my bouquet.”

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(Flowers On The Hill) - Posted 1 year ago

“Flowers did not arrive on the requested date.”

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(BloomsyBox) - Posted 1 year ago

Dear Jularat, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused. The bad weather in the delivery area caused the delay. We would love to have you back to make things right for you. \Warm wishes, Floom Team

Posted 1 year ago

“Very good service, with plenty of beautiful flower options, covering all areas.”

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(Rose & Mary) - Posted 1 year ago

“Very happy with the Flowers but i askedfor next day delivery and it was 3 days later 2 would have been ok that being the birthday , i will order sooner in the future thx Duncan.”

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(PM Flowers) - Posted 1 year ago

“Was very good and quick delivery”

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(Bloomfor) - Posted 1 year ago

“Great service that is very handy when you need flowers for a special occasion. They provide accurate description and their delivery is on time. Thanks! 😊”

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(Lilac And Bloom) - Posted 1 year ago

“Really great services”

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(NYC Floral Decorators) - Posted 1 year ago

“Beautiful flowerd and easy experience!”

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(Flowers By Coley) - Posted 1 year ago

“Superb, never had an issue.”

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(Bobby's Flowers) - Posted 1 year ago

“the flowers were amazing and the service is on time”

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(Bosii's Flowers) - Posted 1 year ago

“Incredible quality, speedy delivery and purchase. Couldn't have been better!”

Helpful Report

(Bosii's Flowers) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews