Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was set for Oct 24 but now it's oct 27 and the order is still with the florist.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 5 months ago

We’re truly sorry for the delay and the inconvenience it caused — we know this wasn’t the experience you expected, and we take full responsibility for the mistake. As mentioned in our email when your refund was issued three weeks ago, you can use the code ONEMOREBLOOM15 at checkout on your next order to receive 15% off as a thank you for your patience and understanding. We hope you’ll give us the chance to make it up to you and provide the smooth, timely service you deserve.

Posted 4 months ago

“Beautiful flowers”

Helpful Report

(A&B Flower Shop) - Posted 5 months ago

“My wife love her anniversary flowers especially as she loves Tulips and it’s really hard to get them this time of year.”

Helpful Report

(F For Flower) - Posted 5 months ago

“I am very happy with the service and local florist. Bouquet arrived on time and was better than the picture. Thank you!”

Helpful Report

(Rachel Cho Floral Design) - Posted 5 months ago

“Floom was easy to order from but I wish I knew what was actually delivered. I have no idea. I sent a plant as condolences to the parents of a friend. I don't know them well. They're not exactly going to snap a photo and send that to me.”

Helpful Report

(F For Flower) - Posted 5 months ago

“Flowers delivered fresh and in good shape in warm weather conditions at Scottsdale, Arizona. "Field of Sunshine" looked like on the reference picture.”

Helpful Report

(BloomsyBox) - Posted 5 months ago

“All great, but I was expecting roses as on the web photo - white with the pink on the top, but received almost entirely red roses.One of yhe roses was in bad shape. Rest was all great. Thank you”

Helpful Report

(Gardenia Of London) - Posted 5 months ago

“ALL GOOD !!”

Helpful Report

(Creative Flower Shop) - Posted 5 months ago

“Have used Floom several times for delivery of flowers in London and never had any issues. The flowers have always been fresh and delivered when requested.”

Helpful Report

(PM Flowers) - Posted 5 months ago

“Beautiful flowers and delivery was very quick. Great service”

Floom 5 star review on 15th October 2025

Helpful Report

(Verdure Floral Design) - Posted 5 months ago

“Simple to navigate and a number of gift options available from various vendors.Order placed from South Africa and delivery on the day in safe place. Couldn't be more satisfied.”

Helpful Report

(Express Gift Service) - Posted 5 months ago

“A lovely bouquet delivered when needed, with good communications.”

Helpful Report

(Gardenia Of London) - Posted 5 months ago

“Easy to use. Prompt delivery.”

Helpful Report

(The Nunhead Gardener) - Posted 5 months ago

“Flowers arrived on the afternoon of the date requested.”

Helpful Report

(Zita Elze) - Posted 5 months ago

“Beautiful flowers that were easy to order and quickly delivered. Perfect 🤩”

Helpful Report

(Essence) - Posted 5 months ago

“Very quick service”

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(Noble Garden) - Posted 5 months ago

“I love Floom. I’ve always had a great experience with ordering and delivery. The arrangements look like the picture and the flowers are fresh and bright. I really appreciate the notification of delivery.”

Helpful Report

(Orchidya) - Posted 5 months ago

“👍👍👍👍👍🍾🍾🍾🍾🍾”

Helpful Report

(Essence) - Posted 5 months ago

“Really beautiful flowers delivered in the scheduled day.”

Helpful Report

(Longacres Garden Centre) - Posted 5 months ago

“Great service. A little expensive but that’s ok. I wish you had options with lesser flowers so I could buy more frequently”

Helpful Report

(Gardenia Of London) - Posted 5 months ago

Floom is rated 4.4 based on 21,566 reviews